ARCHIVE: aa.com 2018 website down, glitch, bug, etc. (consolidated)
Aug 2, 2018, 8:38 pm
#136
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Trying to book a ticket on Google Chrome tonight and it won't go through. After I confirm passengers and hit "Continue" the next page won't load.
Seems to be working through whatever IE is called now at least.
Seems to be working through whatever IE is called now at least.
Aug 7, 2018, 6:20 pm
#137
Join Date: Jul 2007
Location: NYC-BNA
Programs: Lifetime Plat/4mm miles, Starwood, HiltonHonors
Posts: 657
web issues
Trying to buy a simple RT through aa.com. Go through the entire process to the final "continue", whereupon it sends me right back to square 1. Tried this on two different browsers, same outcome. Delta.com is working fine. Anyone else having issues, or know what's might be the issue here for me? Thanks.
Aug 7, 2018, 7:29 pm
#138
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,252
If I select a flight, enter traveler info and proceed, it crashes out with
HTTP ERROR 400
Basically, aa.com is down again
This page isn’t working
If the problem continues, contact the site owner.HTTP ERROR 400
Basically, aa.com is down again
Aug 7, 2018, 8:06 pm
#139
Join Date: Jul 2007
Location: NYC-BNA
Programs: Lifetime Plat/4mm miles, Starwood, HiltonHonors
Posts: 657
Just to make sure the browsers were good I booked the same itin on Delta.com. No problem. I mentioned that to "Josh" on the plat line and he said you should go ahead and book it on Delta. So I did.
Aug 7, 2018, 11:14 pm
#140
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,605
Unable to even load the AA website.
Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request.Reference #3.5389fea5.1533705199.3707d45e
Aug 7, 2018, 11:23 pm
#141
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,246
They must have caught my totally sneaky way of getting my AA number into my Avios booked award. Now I get a free checked bag and the guys in the IT room are running around unplugging cat5 cables and shouting "AIR GAP. AIR GAP. We've been breached!!!!"
Aug 8, 2018, 2:23 pm
#142
Join Date: Jul 2007
Location: NYC-BNA
Programs: Lifetime Plat/4mm miles, Starwood, HiltonHonors
Posts: 657
I'm the OP. Tried to book a different flight on aa.com today and had the same issues as last night — hit the "Continue" link and it sends you have to square 1. Just got hold of a CSR at aa.com tech support — "Jesus" — who acknowledged this has been a problem for days now, using Firefox, Chrome and IE browsers. It's a server issue, he says, possibly also a Mac issue (it happens on the app on my iPhone, too). We checked all my browsers and they're all well above the website's minimums. He advises calling AA web support directly for bookings — 800-222-2377 — and they will make reservations without the res agent phone charges and with the ability to hold a res for 24 hours.
Not sure why this isn't affecting more people, but based on the FT boards it doesn't seem to be a global problem.
Not sure why this isn't affecting more people, but based on the FT boards it doesn't seem to be a global problem.
Aug 8, 2018, 8:15 pm
#143
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,234
I had what sounds like the same problem on Friday night. Was desperately trying to make a rez for my parents who had 3 B6/UA flights from South FL to NYC cancelled the day before a cruise. An early morning AA flight to PHL was their last hope.
After i entered all the passenger information (which is annoying itself) and clicking “continue”, it was back to square one. We tried several browsers and two computers. Oddly, when logged into my account and booking for myself it went to the next page fine, but for two “new” pax or guests, it wouldn’t work.
Fortunately UA was able to rebook them on the AA flight directly and it all worked out. But it was extraordinarily frustrating.
After i entered all the passenger information (which is annoying itself) and clicking “continue”, it was back to square one. We tried several browsers and two computers. Oddly, when logged into my account and booking for myself it went to the next page fine, but for two “new” pax or guests, it wouldn’t work.
Fortunately UA was able to rebook them on the AA flight directly and it all worked out. But it was extraordinarily frustrating.
Aug 9, 2018, 10:36 am
#144
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
Failed multiple times to complete a booking on Chrome (from Windows) but got through more or less fine using IE.Very annoying.
Aug 9, 2018, 1:22 pm
#145
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,252
Aug 26, 2018, 4:03 pm
#146
Join Date: Dec 2000
Location: Philadelphia
Posts: 2,508
AA.com desktop/mobile/app sites all down?
Anyone else unable to get to any pages on aa.com, either on desktop, mobile, or on the app? Just getting "An error occurred while processing your request.Reference #97.2561aad1.1535320960.1ed8f156" on the site. I would love to get my mobile boarding pass...
Edit: Back up for me. Looks like a quick error.
Edit 2: Looks like it is off and on right now.
Edit: Back up for me. Looks like a quick error.
Edit 2: Looks like it is off and on right now.
Last edited by lowfareair; Aug 26, 2018 at 4:13 pm
Aug 26, 2018, 4:06 pm
#147
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,995
I'm getting things like this from three sources currently:
This is just from www.aa.com
Is anyone else experiencing such?
Code:
An error occurred while processing your request. Reference #97.9655434d.1535321050.1d72b699
Is anyone else experiencing such?
Aug 26, 2018, 4:12 pm
#148
Join Date: Jun 2001
Location: LAX
Programs: AA Gold (prev. Ex Plat for 10 years); DL Plat; UA Gold; Hilton Diamond
Posts: 2,339
I'm getting things like this from three sources currently:
This is just from www.aa.com
Is anyone else experiencing such?
This is just from www.aa.com
Is anyone else experiencing such?
Aug 26, 2018, 4:16 pm
#149
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,995
It had been happening for the last 30 minutes ... but It just worked - I can now log in to my account.
Aug 26, 2018, 4:23 pm
#150
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,995
Of course, I'm trying to but some miles to complete an award I have held ...
https://buymiles.americanairlines.com/en/buygift
I guess I'll need to be patient ... 
[edit]
OK, I can get past the initial screen by not logging on (Continue without logging on).
[/edit]
https://buymiles.americanairlines.com/en/buygift
Code:
Check below for errors Unfortunately, we have an encountered an error with this account or transaction. Please contact AAdvantage Customer Service.
[edit]
OK, I can get past the initial screen by not logging on (Continue without logging on).
[/edit]
Last edited by serfty; Aug 26, 2018 at 4:46 pm