Business Extra website NEW! Suprise doesn't work...
Apr 24, 2019, 9:16 am
#1
Original Poster
Join Date: May 2000
Location: Smoke filled room, TPA and FLL/MIA :UAL 1K and 2MM,AA EX PLAT and 2MM,Lifetime Plat Starwood
Posts: 4,318
Business Extra website NEW! Suprise doesn't work...
I was so excited to FINALLY get a website announcement via email …
On Microsoft edge, I can get logged in the entire page is unclickable. Its like a photo of a web page.
On Chrome it will not let me log in... directly from the landing page.
After 45 minutes on the phone with support, I can get logged in via coming from the account balance page... however, cannot change travelers from ONE to any other number. (which I can change before logging in)
So if I search with one traveler I get a reward miles screen, with no back button or X to close it.
I cant even log in via safari.
Tech support was amazed. After 36 minutes... they gave up gave me an email at corporate. Agreed the site doesn't work.
Thanks Doug Parker...
On Microsoft edge, I can get logged in the entire page is unclickable. Its like a photo of a web page.
On Chrome it will not let me log in... directly from the landing page.
After 45 minutes on the phone with support, I can get logged in via coming from the account balance page... however, cannot change travelers from ONE to any other number. (which I can change before logging in)
So if I search with one traveler I get a reward miles screen, with no back button or X to close it.
I cant even log in via safari.
Tech support was amazed. After 36 minutes... they gave up gave me an email at corporate. Agreed the site doesn't work.
Thanks Doug Parker...
Apr 24, 2019, 9:27 am
#2
Join Date: Oct 2002
Location: Rolling Lakes Yacht Club
Posts: 4,985
I was so excited to FINALLY get a website announcement via email …
On Microsoft edge, I can get logged in the entire page is unclickable. Its like a photo of a web page.
On Chrome it will not let me log in... directly from the landing page.
After 45 minutes on the phone with support, I can get logged in via coming from the account balance page... however, cannot change travelers from ONE to any other number. (which I can change before logging in)
So if I search with one traveler I get a reward miles screen, with no back button or X to close it.
I cant even log in via safari.
Tech support was amazed. After 36 minutes... they gave up gave me an email at corporate. Agreed the site doesn't work.
Thanks Doug Parker...
On Microsoft edge, I can get logged in the entire page is unclickable. Its like a photo of a web page.
On Chrome it will not let me log in... directly from the landing page.
After 45 minutes on the phone with support, I can get logged in via coming from the account balance page... however, cannot change travelers from ONE to any other number. (which I can change before logging in)
So if I search with one traveler I get a reward miles screen, with no back button or X to close it.
I cant even log in via safari.
Tech support was amazed. After 36 minutes... they gave up gave me an email at corporate. Agreed the site doesn't work.
Thanks Doug Parker...
Edge?!?
All kidding aside, You’d hope for better QA.
Apr 24, 2019, 9:36 am
#3
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,247
On Chrome,it spins indefinitely, cannot establish a secure connection and then errors out. The authentication portal seems to be down
Try:
Checking the connection
ERR_TIMED_OUT
This site can’t be reached
ssofed.aa.com took too long to respond.Try:
Checking the connection
ERR_TIMED_OUT
Apr 24, 2019, 9:36 am
#4
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,247
Apr 24, 2019, 11:00 am
#7
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,148
Worked great for me in Chrome on Mac OS Mojave. Found some great R/T options for a domestic flight later this summer.
Glad they FINALLY got around to this. With this update, it really puts another ! on the fact that loyalty to AA finds its most unheralded value in the BE program. ^
Glad they FINALLY got around to this. With this update, it really puts another ! on the fact that loyalty to AA finds its most unheralded value in the BE program. ^
Apr 24, 2019, 2:37 pm
#10
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Apr 24, 2019, 8:16 pm
#11
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,670
Apr 26, 2019, 2:56 pm
#15
Join Date: Jan 2001
Location: Bellevue, WA - AA EXP 3MM
Posts: 2,756
Tool largely didn't work for me -- slow, plus many browser errors as others have reported above. To the extent it finally gave bits of results, the results were awfully restrictive and unhelpful. Roughly "You chose a saver award for outbound, but return has no saver seats, so go back to step 1." Really puts pressure on the harsh restrictions of the Business Extra rewards, such as round-trip requirement and no mixed awards. Combine that with poor saver availability, and this search tool makes it awfully easy for passengers to see how limited this program has become.