Citi card 40,000 miles deal denied for recent card action / 24 months
Mar 8, 2019, 3:34 pm
#1
Original Poster
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Citi card 40,000 miles deal denied for recent card action / 24 months
In November received a deal from Citi MasterCard that if send $2000 in 3months I would get 40000 miles and a $ 200 credit on my statement. I sent the money and didn't get my miles or credit. After I sent the money they sent me a letter I didn't qualify for the program because I had a card in the last 24 months. It would have been great had they told me before they sent me the card and had me spend the money. Any one else have this experience?
Mar 8, 2019, 3:52 pm
#2
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Did you read the terms & conditions of the offer or the card before you checked the box saying that you had? I suspect that if you had done that, you would not be saying that you were not told.
Mar 8, 2019, 4:12 pm
#3
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Looking at https://creditcards.aa.com/
it says quite clearly for the current offers for AA cards that
Offer availability
Statement credit and American Airlines AAdvantage® bonus miles are not available if you have had an AAdvantage MileUp℠ card opened or closed in the past 24 months.
( the wording varies slightly between the cards , but the website is clear for all of them)
not buried in small print, but quite clearly on the webpage
it says quite clearly for the current offers for AA cards that
Offer availability
Statement credit and American Airlines AAdvantage® bonus miles are not available if you have had an AAdvantage MileUp℠ card opened or closed in the past 24 months.
( the wording varies slightly between the cards , but the website is clear for all of them)
not buried in small print, but quite clearly on the webpage
Mar 8, 2019, 10:55 pm
#4
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Mar 9, 2019, 4:58 am
#6
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In November received a deal from Citi MasterCard that if send $2000 in 3months I would get 40000 miles and a $ 200 credit on my statement. I sent the money and didn't get my miles or credit. After I sent the money they sent me a letter I didn't qualify for the program because I had a card in the last 24 months. It would have been great had they told me before they sent me the card and had me spend the money. Any one else have this experience?
https://www.flyertalk.com/forum/citi...u-rewards-739/
Mar 9, 2019, 5:32 am
#7
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In this day and age of IT, I feel for the OP in that Citi has the ability to cross-reference a recipient of said offers (mailed or emailed) with activity in the past 24 months so ultimately it's up to the consumer but if Citi WANTED to there are reasonable efforts that could have been made to avoid cross-overs.
Mar 9, 2019, 11:22 am
#8
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Mar 9, 2019, 11:27 am
#9
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In this day and age of IT, I feel for the OP in that Citi has the ability to cross-reference a recipient of said offers (mailed or emailed) with activity in the past 24 months so ultimately it's up to the consumer but if Citi WANTED to there are reasonable efforts that could have been made to avoid cross-overs.
Mar 9, 2019, 3:10 pm
#10
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In this day and age of IT, I feel for the OP in that Citi has the ability to cross-reference a recipient of said offers (mailed or emailed) with activity in the past 24 months so ultimately it's up to the consumer but if Citi WANTED to there are reasonable efforts that could have been made to avoid cross-overs.
Why would Citi state clearly that no bonus would be payable if it wanted to give points away to people trying to abuse a system aimed at getting new customers
Mar 9, 2019, 3:22 pm
#11
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In this day and age of IT, I feel for the OP in that Citi has the ability to cross-reference a recipient of said offers (mailed or emailed) with activity in the past 24 months so ultimately it's up to the consumer but if Citi WANTED to there are reasonable efforts that could have been made to avoid cross-overs.
Mar 9, 2019, 4:08 pm
#12
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OP - this is the wrong forum. It has nothing to do with AA -- this is between you and Citi. Most people here are happy you are not getting your 40k miles.
Go read the Citi forum to find out how to get enough miles that you will not miss those 40k, if you are interested. Chalk your mistake up as a learning experience, and move on.
Go read the Citi forum to find out how to get enough miles that you will not miss those 40k, if you are interested. Chalk your mistake up as a learning experience, and move on.
Mar 9, 2019, 4:30 pm
#13
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Mar 11, 2019, 9:27 am
#14
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This is the copyeditor in me speaking but the OP's failure to proofread the original post (specifically, the missing "p" in "send" and "sent") underscores the related failure to fully read the TOC. That said, Citi certainly has the capability to recognize who held one of its cards in the last 24 months prior to sending a mailing; that they choose not to do so, with the expected outcome we see here, simply reminds us why we're living in their world and not the other way around. Perhaps they're going for this year's Wells Fargo Award.
Mar 11, 2019, 9:33 am
#15
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I do like that the new Amex Bonvoy 100K offer runs a check during application against your MR number. Tells you if you are bonus eligible before credit check and application processing.