Iberia award booking outage
Mar 1, 2019, 2:43 pm
#1
Original Poster
Join Date: Jun 2011
Location: USA
Programs: UA Global Services, TSA Pre✓, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 1,115
Iberia award booking outage
I tried to book an award flight on Iberia on AA.com on Thursday and when I selected the flight I got a page saying the flight is no longer available. I called AA and they said theres an issue with their link to Iberia and they cant book any award travel on IB at the moment. Tried again this afternoon and the same thing happened. Call AA and they gave me the same story. No estimate for when the outage will be fixed. Anyone else encounter this?
Mar 3, 2019, 11:31 am
#3
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
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Posts: 12,481
Mar 3, 2019, 2:00 pm
#4
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
It could well be a phantom, but I might try AA Germany web (select English if necessary). My understanding is they use Amadeus (as do “Australia” and “New Zealand”, both actually Mindpearl’s offices in Suva, Fiji). No idea if they’d work, but they do with Etihad, and I don’t know if the glitch is actually Iberia and Resiber (Iberia’s PSS) or AA Sabre or their interface. But if you want to try, please let us know if it works or not.
Mar 3, 2019, 3:59 pm
#5
Join Date: Feb 2018
Programs: n/a
Posts: 41
Mar 3, 2019, 4:50 pm
#7
Original Poster
Join Date: Jun 2011
Location: USA
Programs: UA Global Services, TSA Pre✓, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 1,115
reply
Mar 3, 2019, 5:16 pm
#8
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
I’d still recommend calling Fiji, Er, “Australia” 02-9101-1948 or “New Zealand” 09-308-4014. If they can find it and put it on hold, you should be able to book online. Or just book, and there should be no fee given it can’t currently be booked online.
Sorry the German website defaulted back to the US. Their number is 069-2999-3234.
Good luck!
Sorry the German website defaulted back to the US. Their number is 069-2999-3234.
Good luck!
Mar 3, 2019, 11:42 pm
#9
Join Date: Nov 2007
Location: LAX
Programs: UA Global Services 1MM,, AA Exec Plat. Hilton Honors Diamond, Marriott Gold, Hyatt Globalist
Posts: 606
Thank you for the tip, but after holding for an hour, sadly the Fiji call center cannot book Iberia awards either 
The agents can see the inventory (as can the US agents), and they are temporarily fooled into thinking they can book it- and BOOM “Iberia has come back stating that they cannot confirm this itinerary”.
This is so frustrating.
The agents can see the inventory (as can the US agents), and they are temporarily fooled into thinking they can book it- and BOOM “Iberia has come back stating that they cannot confirm this itinerary”.This is so frustrating.
I’d still recommend calling Fiji, Er, “Australia” 02-9101-1948 or “New Zealand” 09-308-4014. If they can find it and put it on hold, you should be able to book online. Or just book, and there should be no fee given it can’t currently be booked online.
Sorry the German website defaulted back to the US. Their number is 069-2999-3234.
Good luck!
Sorry the German website defaulted back to the US. Their number is 069-2999-3234.
Good luck!
Mar 6, 2019, 8:26 am
#11
Join Date: Nov 2007
Location: LAX
Programs: UA Global Services 1MM,, AA Exec Plat. Hilton Honors Diamond, Marriott Gold, Hyatt Globalist
Posts: 606
AA has no idea. So frustrating. So hard to find award space as is, and to have this type of IT inconvenience is ridiculous.
Mar 11, 2019, 12:25 pm
#13
Join Date: Aug 2012
Location: LAX,BUD
Programs: AA EXP,SPG G
Posts: 249
Same issue. ba/ib sites are showing space, so does aa.com but can't book it- they usual "flights no longer available" message. called in but rep/help desk weren't able to book it either, they said they have issues with ib awards. great...
ps: the other way I saw mad-bos available and it did let me go thru with the booking. bummer that's not my ideal flight.
ps: the other way I saw mad-bos available and it did let me go thru with the booking. bummer that's not my ideal flight.