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Delay compensation for JL Award ticket booked through AA

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Delay compensation for JL Award ticket booked through AA

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Old Feb 19, 2019, 3:32 pm
  #1  
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Join Date: Feb 2012
Location: The place where it gets so hot in the summer some planes can't take off.
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Delay compensation for JL Award ticket booked through AA

hi folks. Looking at a 6+ hour delay on JL11 booked through AA. Delay is causing us to miss connection to ITM and still trying to determine rebooking for tomorrow and accommodation tonight.

is there compensation due on award ticket? Do I pursue through AA since it was booked with their miles ?

never had a delay like this international before... not sure how to handle it. Plus they claim it’s due to a broken toilet...

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Old Feb 19, 2019, 4:03 pm
  #2  
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Duty of care, rebooking, and any compensation are all on JL.
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