First Upgrade as a Plat-BP Problems. Resolved at Airport but Weird
Feb 5, 2019, 10:58 am
#1
Original Poster
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
First Upgrade as a Plat-BP Problems. Resolved at Airport but Weird
I am on a Platinum challenge and something weird happened yesterday/today for a flight this afternoon CLT-DFW-SEA. Yesterday, I was confirmed in F DFW-SEA. I was able to check in and select 2F for my seat. However, I couldn't get a BP. The only BP displayed was CLT-DFW-still in Y. No big deal I thought, I'll just get it at CLT when I show up for the flight.
Today, I get to the airport and go to a kiosk to print the BP's. Go through the process and neither print. I get security docs for both flights-and no seats assigned. I could no longer pull the CLT-DFW BP up on the app either. Weird.
Anyway, I went to the counter. Took them a while, but I got BP's for both flights with correct seats.
Did this have anything to do with the upgrade or some other glitch? I've never gotten security docs in all my years of flying. (I was here two hours before departure.)
Today, I get to the airport and go to a kiosk to print the BP's. Go through the process and neither print. I get security docs for both flights-and no seats assigned. I could no longer pull the CLT-DFW BP up on the app either. Weird.
Anyway, I went to the counter. Took them a while, but I got BP's for both flights with correct seats.
Did this have anything to do with the upgrade or some other glitch? I've never gotten security docs in all my years of flying. (I was here two hours before departure.)
Feb 5, 2019, 11:02 am
#2
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,028
I am on a Platinum challenge and something weird happened yesterday/today for a flight this afternoon CLT-DFW-SEA. Yesterday, I was confirmed in F DFW-SEA. I was able to check in and select 2F for my seat. However, I couldn't get a BP. The only BP displayed was CLT-DFW-still in Y. No big deal I thought, I'll just get it at CLT when I show up for the flight.
Today, I get to the airport and go to a kiosk to print the BP's. Go through the process and neither print. I get security docs for both flights-and no seats assigned. I could no longer pull the CLT-DFW BP up on the app either. Weird.
Anyway, I went to the counter. Took them a while, but I got BP's for both flights with correct seats.
Did this have anything to do with the upgrade or some other glitch? I've never gotten security docs in all my years of flying. (I was here two hours before departure.)
Today, I get to the airport and go to a kiosk to print the BP's. Go through the process and neither print. I get security docs for both flights-and no seats assigned. I could no longer pull the CLT-DFW BP up on the app either. Weird.
Anyway, I went to the counter. Took them a while, but I got BP's for both flights with correct seats.
Did this have anything to do with the upgrade or some other glitch? I've never gotten security docs in all my years of flying. (I was here two hours before departure.)
Feb 5, 2019, 11:12 am
#4
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,028
Feb 5, 2019, 11:20 am
#5
Original Poster
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
Feb 5, 2019, 11:26 am
#6
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,028
Feb 5, 2019, 11:27 am
#7
Join Date: Aug 2017
Location: Dallas
Programs: AA ExPlat, Marriott Ambassador, Hilton Gold, Hertz PC
Posts: 121
No EXP will still take priority like normal. Different flights have different loads. I've gotten upgrades from DFW-SFO and DFW-SEA as a plat in various directions. I've then also been an EXP and not gotten upgrades on those flights as well.
Feb 5, 2019, 11:43 am
#8
Original Poster
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
Feb 5, 2019, 11:46 am
#9
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,483
Feb 5, 2019, 2:01 pm
#10
Join Date: Feb 2009
Location: USA
Programs: Chase Sapphire Reserve, WFBF
Posts: 1,573
AA IT. Last time I flew I had some weird mobile boarding pass glitch and had to go to an agent, the computer ended up printing out about 6 or 7 different boarding passes and agent had to sort through them to find the right ones. Welcome to the club.
Feb 5, 2019, 2:28 pm
#11
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, BA Gold, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,989
Feb 5, 2019, 2:31 pm
#12
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,483
Feb 5, 2019, 8:49 pm
#14
Join Date: Nov 2018
Posts: 1,285
Same thing happened to me. I was flying SEA-DFW-ORD. SEA DFW leg got waitlisted and DFW-ORD was upgraded 2 days prior. When I checked in online at T-24 I only got boarding pass for DFW-SEA. Went to the airport and checked in again using kiosk. Got 2 security boarding passes with no seat assignment even tho i could see my seats assigned on the seat map. I went to see an agent who told me go to the gate and they will assign me seats there and kinda rolled her eyes. I insisted that I have a seat assigned already and she needs to manually check me in. She wasn’t happy but she tried to do it and 2 min later I got normal BPs.
Feb 6, 2019, 12:12 am
#15
Original Poster
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
Same thing happened to me. I was flying SEA-DFW-ORD. SEA DFW leg got waitlisted and DFW-ORD was upgraded 2 days prior. When I checked in online at T-24 I only got boarding pass for DFW-SEA. Went to the airport and checked in again using kiosk. Got 2 security boarding passes with no seat assignment even tho i could see my seats assigned on the seat map. I went to see an agent who told me go to the gate and they will assign me seats there and kinda rolled her eyes. I insisted that I have a seat assigned already and she needs to manually check me in. She wasn’t happy but she tried to do it and 2 min later I got normal BPs.
All travel went well. No issues on either leg-though the post above indicating someone had a dupe seat under similar circumstances made me a little concerned.
There were 20 people on the upgrade list for DFW-SEA at time of departure. I seriously do not understand how I got that F seat.