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ARCHIVE: 2015-16 Award change date change route all changes

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Old Jan 5, 2019, 6:11 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: JDiver
Voluntary Award Changes Questionsfor carrier, co-terminal, date, destination, add / drop a segment, origin, routing, cancellation AAnytime <-> MileSAAver and other changes

See the current thread here, please.


NOTE: For involuntary award changes (caused by the operating carriers), see Involuntary Award Changes / What To Do (merged threads).

Ordinarily, one must call to request or make changes to award tickets.

Award changes, ordinary

NOTE: More extensive listing of terms and conditions are listed in oneworld and other all partner awards rules, Information 2015 on

Award carrier, connection, date or routing changes: As long as origin and destination (but read on for exceptions such as first / last segment) remain the same, change / award redeposit fees are usually waived for awards under certain circumstances when date, connection, routing or carrier changes are made But:
Airline / carrier changes incur no change or redeposit fees as long as you do not try to change between all AA oneworld airlines and non-oneworld airlines or vice versa.

E.g. an AA award such as SEA-HNL-SYD using AS can not be changed to use JL without requiring award redeposit. An award using AA LAX-HKG can be changed to JL via NRT or CX Without redeposit ing miles.

If Maximum Permitted Miles (usually 125% of the most direct available routing) for an award is exceeded, two awards may be charged

or

MSC fare requirements: The most significant or prevailing carrier, usually the one with the transoceanic sector, must offer an unconstructed fare between desired origin and destination; if a fare would require "married segments", two awards may be required.
Award validity: Awards must be used within one year of original booking. For travel beyond that, the award miles will have to be redeposited and new awards secured.

Award cancellations can be by phone or online, but online cancellation requires separate action to reinstate the miles. Canceling online does not request or result in miles redeposit.

Award miles reinstatement: Redeposit fees are waived for Executive Platinum members. See here for more information on award miles reinstatement.

"Upgrading" class of service by using miles requires redepositing the original award and issuing a new one for the higher class if service. AA will waive the deposit fee on the redeposited award, and will not charge for this. (However, taxes may differ, such as going from the discounted U.K. Air Passenger Duty to the full APD if upgrading from Y / PE to J; if there are higher taxes and fees imposed by the new fare, the passenger is charged for those.)

Co-terminals: For award purposes, there are no co-terminals; changing co-terminal airports (MIA and FLL, PBI; JFK, LGA, EWR etc.) will incur a $150 change fee. See this thread for detail on award miles redeposit.

An award using AS, FJ, HA or TN to South Pacific (e.g. AKL, SYD) can not be changed to AA or QF without requiring award redeposit (or vice versa).

Dropping segments: Awards made on AA or / and "all partner" carriers will allow changes mentioned above without requiring redeposit fees. Instances of dropping an origin segment can be allowed, or a final segment - as long as doing so does not change the destination zone (or sub-zone, in the case of intra-North America awards); changing the mileage (miles required) of the award claimed or the number of awards claimed.

Segments can be dropped as long as doing so does not change the destination zone (or sub-zone, in the case of intra-North America awards). If you are refused, refer agents to the in-house memo/advisory dated 02/03/11 entitled "Dropping OWFA segments." (guv1976)

As JonNYC posted:

This document was current as of December 2014:

For permitted changes and fees, see this post in the airline partner award thread.

See TravelingBetter.com here and illustrations here.

If the award is AA and oneworld, changes may be made as long as the main / governing /Most Significant Carrier makes an unconstructed fare on the award routing and the governing fare's carrier is not changed to one not offering such a fare.

Close-in booking fee: Changes made to bring travel to under 21 days from award issue will incur close-in booking fees of $75.

Schedule changes: On international awards, schedule changes of two hours or longer, or those breaking connections by bringing them below MCT / minimum connection times, flight cancellations, generally may be cancelled and redeposited without fees, or engender greater flexibility in changes. With AA awards, it is possible award seating may be opened when there is none; with partners, AA can appeal to the Liaison to the partner to open seating in these cases (the partner airline may or may not grant the exception requested). Equipment change constitutes a schedule change and you will be able to get the fee waived pre this thread: http://www.flyertalk.com/forum/ameri...solidated.html

Partner changes: If the award includes non-oneworld partners such as AS, EY, FJ or TN, or a oneworld carrier award is changed to include a non-oneworld carrier, or vice versa, significant fees will be incurred ($150).

"Upgrading" class of service by using miles requires redepositing the original award and issuing a new one for the higher class if service. AA will waive the deposit fee on the redeposited award, and will not charge for this. (However, taxes may differ, such as going from the discounted U.K. Air Passenger Duty to the full APD if upgrading from Y / PE to J; if there are higher taxes abd fees imposed by the new fare, the passenger is charged for those.)



Changes that require different award type -

Changes to the itinerary which involve different AAdvantage award(s) than originally ticketed require a reinstatement of the original award ticket, payment of the applicable award reinstatement charge (see below), and a new award ticket issued (waived for AAdvantage Executive Platinum members using miles from their account). However, SAAver awards canceled for AAnytime awards, or changing to a higher class of service, will not incur redeposit fees.

Changes to your outbound travel date, resulting in a departure within 21 days -

Close-in booking fee: A $75 USD award processing charge will apply for a confirmed change to the date on an AAdvantage MileSAAver and AAnytime award ticket if the change results in a new outbound travel date that is within 21 days of the original booking date (waived for AAdvantage elite members using miles from their account).

Contact AAdvantage Reservations to change your itinerary, pay the applicable charge and have your ticket reissued prior to travel.

Canceling Awards / Reinstating Award Tickets
(Waived for AAdvantage Executive Platinum members using miles from their account)

Award class changes: MileSAAver to AAnytime changes generally incur no fees; conversely, AAnytime to MileSAAver awards generally will.

Award cabin class "upgrades" (e.g. Y to J): If the change made is an increase of miles to another cabin class, fees are not normally charged (but some government required fees such as UK Air Passenger Duty, airport passenger facility fees, etc. may change).

Redepositing awards incurs a fee of $150 other than for Executive Platinum members redepositing to their accounts. If two or more awards are being redeposited to the same account at the same time, the fees are $150 for the first award, $25 for every award thereafter. Note the awards do not have to share the same PNR, though some less knowledgeable agents will insist so.

Note: given a 120 hr / 5 day hold is offered, there is no right to “Free” cancellation (without redeposit) within 24 hours of securing the award. OTOH, mere date changes to a year from Booking are free of charge in most instances.

Please see: State of the award reinstatement fee (Nov 2015 - clarifying)

FAQ: Cancel award ticket / cancellation (time frame, taxes, etc.) (merged threads)


Link to 2012-2014 archive of older posts on this topic




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ARCHIVE: 2015-16 Award change date change route all changes

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Old Apr 4, 2015, 3:11 pm
  #76  
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Originally Posted by zachary
Not sure if this is what you are saying, but if there's award availability on the alternative flights, you can always change for free assuming that you are not changing origin or destination.
My thought as well. If origin destination airports for the itinerary is the same, then is no generally no fee for change unless you are moving flight date to one within 21 days of departure from now.
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Old Apr 4, 2015, 3:42 pm
  #77  
 
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Thank you all for replying.

Agent Amanda was nice and made the changes without any fuss. Did not even have to explain anything.

Thanks
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Old Apr 5, 2015, 11:51 am
  #78  
 
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Is it possible to effective change destinations by doing something like this:

Original ticket: YYZ-JFK-HKG

Change to: YYZ-ORD-NRT-KUL-HKG (within MPM25)

Then drop the KUL-HKG segment, then make another change to:

YYZ-ORD-NRT-CGK-KUL

Last edited by tng11; Apr 5, 2015 at 3:39 pm
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Old Apr 5, 2015, 3:14 pm
  #79  
 
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Originally Posted by tng11
Is it possible to effective change destinations by doing something like this:

Original ticket: YYZ-JFK-HKG

Change to: YYZ-ORD-NRT-KUL-HKG (within MPM25)

Then drop the KUL-HKG segment, then make another change to:

YYZ-ORD-NRT-CGK-KUL
I assume your flights are not strictly on AA. That being the case, the following is from the AA web site:

Changing flight awards

Contact American Airlines Reservations for assistance with changing a flight award ticket.
Changes to the origin or destination or airline

For MileSAAver awards, origin or destination changes to the itinerary will incur a change fee of $150, even when retaining the same award type

For awards involving travel on other airlines, origin or destination changes or changes to the airline(s) in the itinerary will incur a change fee of $150, even when retaining the same award type

For AAnytime awards, origin or destination change fees are waived only when retaining the same award type

The change fee will be waived for Executive Platinum members using miles from their account

Changes that require a different award type

Changes to the itinerary which involve different AAdvantage awards than originally ticketed require a reinstatement of the original award ticket, payment of the applicable award reinstatement fee, and a new award ticket issued

The award reinstatement fee will be waived for Executive Platinum members using miles from their account



Basically they say they will charge you for just about any change you make if you have a segment booked on another carrier. From what I have seen lately, they are not willing to give anything away when they can charge for it. So based on their wording, if you made the changes in the sequence you suggested, you might get hit with 3 change fees.
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Old Apr 5, 2015, 3:27 pm
  #80  
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Originally Posted by deant
Originally Posted by tng11
Is it possible to effective change destinations by doing something like this:

Original ticket: YYZ-JFK-HKG

Change to: YYZ-ORD-NRT-KUL-HKG (within MPM25)

Then drop the KUL-HKG segment, then make another change to:

YYZ-ORD-NRT-CGK-KUL
I assume your flights are not strictly on AA. That being the case, the following is from the AA web site:

Changing flight awards

Contact American Airlines Reservations for assistance with changing a flight award ticket.
Changes to the origin or destination or airline

For MileSAAver awards, origin or destination changes to the itinerary will incur a change fee of $150, even when retaining the same award type

For awards involving travel on other airlines, origin or destination changes or changes to the airline(s) in the itinerary will incur a change fee of $150, even when retaining the same award type

For AAnytime awards, origin or destination change fees are waived only when retaining the same award type

The change fee will be waived for Executive Platinum members using miles from their account

Changes that require a different award type

Changes to the itinerary which involve different AAdvantage awards than originally ticketed require a reinstatement of the original award ticket, payment of the applicable award reinstatement fee, and a new award ticket issued

The award reinstatement fee will be waived for Executive Platinum members using miles from their account



Basically they say they will charge you for just about any change you make if you have a segment booked on another carrier. From what I have seen lately, they are not willing to give anything away when they can charge for it. So based on their wording, if you made the changes in the sequence you suggested, you might get hit with 3 change fees.
Unless there has been a very recent change not yet reported here on FT, there is no charge to change routings on an award ticket, as long as only oneworld carriers are used on the original and all subsequent routings. In addition, there is no charge for merely dropping segments, as long as the country of origin does not change, and the award's beginning and ending zones remain the same.

So assuming that all of the proposed routings are valid, there should be no problem changing the award's destination without a service charge by merely dropping on or more segments from the new routing.
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Old Apr 5, 2015, 3:41 pm
  #81  
 
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Thanks for the answer!

I know the changing the routing isn't an issue and then subsequently eliminating segments at the end should be non-chargeable - but could it be said what I would be looking to do is violating the "spirit" of the rules and an AAgent would slap me with the $150 fee? e.g. someone will look up the ticket history and see it was originally to HKG, but then I changed routing and dropped a segment to effectively change my destination without paying the fee?
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Old Apr 5, 2015, 3:44 pm
  #82  
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Originally Posted by tng11
Thanks for the answer!

I know the changing the routing isn't an issue and then subsequently eliminating segments at the end should be non-chargeable - but could it be said what I would be looking to do is violating the "spirit" of the rules and an AAgent would slap me with the $150 fee? e.g. someone will look up the ticket history and see it was originally to HKG, but then I changed routing and dropped a segment to effectively change my destination without paying the fee?
I'm sure you'll let us know if that happens to you.
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Old Apr 5, 2015, 3:46 pm
  #83  
 
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Originally Posted by guv1976
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Unless there has been a very recent change not yet reported here on FT, there is no charge to change routings on an award ticket, as long as only oneworld carriers are used on the original and all subsequent routings. In addition, there is no charge for merely dropping segments, as long as the country of origin does not change, and the award's beginning and ending zones remain the same.

So assuming that all of the proposed routings are valid, there should be no problem changing the award's destination without a service charge by merely dropping on or more segments from the new routing.
Understand what you are saying but they do have the right to charge the fee based on the following statement:
For awards involving travel on other airlines, origin or destination changes or changes to the airline(s) in the itinerary will incur a change fee of $150, even when retaining the same award type

Don't know what the wording was before, but this is what it is now.
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Old Apr 5, 2015, 3:53 pm
  #84  
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Originally Posted by deant
Originally Posted by guv1976
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Unless there has been a very recent change not yet reported here on FT, there is no charge to change routings on an award ticket, as long as only oneworld carriers are used on the original and all subsequent routings. In addition, there is no charge for merely dropping segments, as long as the country of origin does not change, and the award's beginning and ending zones remain the same.

So assuming that all of the proposed routings are valid, there should be no problem changing the award's destination without a service charge by merely dropping on or more segments from the new routing.
Understand what you are saying but they do have the right to charge the fee based on the following statement:
For awards involving travel on other airlines, origin or destination changes or changes to the airline(s) in the itinerary will incur a change fee of $150, even when retaining the same award type

Don't know what the wording was before, but this is what it is now.
Not every exception to the award change fees is published on aa.com. There are internal AA memoranda that have been detailed on the TB website by JonNYC which make clear that there is no charge for these types of changes.
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Old Apr 5, 2015, 4:14 pm
  #85  
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Originally Posted by guv1976
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Not every exception to the award change fees is published on aa.com. There are internal AA memoranda that have been detailed on the TB website by JonNYC which make clear that there is no charge for these types of changes.
Appreciate the mention, needless to say, extensive reading on the stuff here:
http://www.travelingbetter.com/showt...3333#post43333

Editorially; most definitely this violates the spirt of the rules and I would hope that a scheme like this would be discovered and member penalized. Might even trigger someone at AAdv to look a little deeper and cause other fun trouble for the member-- they don't dig this kinda crap. I bring these rules to light for members to use responsibly and hopefully get the most from their miles/dollars legitimately, not to use to scam and scheme.

Just pay the $%&##g $150
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Old Apr 5, 2015, 4:19 pm
  #86  
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"Editorially; most definite this violates the spirt of the rules and I would hope that a scheme like this would be discovered and member penalized."

If AA's own rules permit each of the changes to be made in turn without charge, I'm not sure why a member who follows those rules should be penalized. AA could have said that dropping a segment after a free routing change will incur a fee, but AA has not done so.
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Old Apr 5, 2015, 4:19 pm
  #87  
 
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Originally Posted by JonNYC
Appreciate the mention, needless to say, extensive reading on the stuff here:
http://www.travelingbetter.com/showt...3333#post43333

Editorially; most definitely this violates the spirt of the rules and I would hope that a scheme like this would be discovered and member penalized. Might even trigger someone at AAdv to look a little deeper and cause other fun trouble for the member-- they don't dig this kinda crap. I bring these rules to light for members to use responsibly and hopefully get the most from their miles/dollars legitimately, not to use to scam and scheme.

Just pay the $%&##g $150
Not going to bother changing. I'll stick with what I have already. I value my account/other trips too much to scheme like this after seeing what draconian measures AA have done to people who sell miles (those are an explicit violation of the TOCs, but I'm still scared!)
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Old Apr 5, 2015, 4:33 pm
  #88  
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Originally Posted by guv1976
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"Editorially; most definite this violates the spirt of the rules and I would hope that a scheme like this would be discovered and member penalized."

If AA's own rules permit each of the changes to be made in turn without charge, I'm not sure why a member who follows those rules should be penalized. AA could have said that dropping a segment after a free routing change will incur a fee, but AA has not done so.
Fraudulent, Fictitious and Abusive Bookings: Fraudulent, fictitious and/or abusive bookings are prohibited. These types of bookings are defined as any bookings made without having been requested by or on behalf of the named passenger. Additionally, creating bookings to hold or block seats for the purpose of obtaining lower fares, AAdvantage award inventory, or upgrades that may not otherwise be available, or to gain access to airport facilities, or to circumvent any of American Airlines' fare rules or policies, is prohibited without prior authorization from American Airlines.
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Old Apr 5, 2015, 5:34 pm
  #89  
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If you can get YYZ-HKG routed thru KUL then what you are proposing should be possible without fee. I was able to do something similar and no issues whatsoever. Also no mentioned of history by any agent involved in my PNR. Just mention you want to remove the last segment and let the agent take it from there. Don't mention you read there is a policy you found on FT. Agent will either quote a change fee and in which case HUACA or if no mention of fee, let them proceed. No point debating what the "spirit of the policy" is because no one here can tell you what the spirit is. Anyone who say so is just sharing their interpretation of it which may or may not be correct.
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Old Apr 5, 2015, 5:39 pm
  #90  
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Originally Posted by tng11
Not going to bother changing. I'll stick with what I have already. I value my account/other trips too much to scheme like this after seeing what draconian measures AA have done to people who sell miles (those are an explicit violation of the TOCs, but I'm still scared!)
Well if you end up deciding to try anything like what you posted, PM me first-- don't do it based on other's advice-- get it from the source.

Last edited by JonNYC; Apr 5, 2015 at 5:57 pm
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