Skipped on Upgrade List?
Nov 9, 2018, 1:13 pm
#1
Ambassador: Alaska Airlines
Original Poster
Join Date: Nov 2008
Location: BWI
Posts: 7,390
Skipped on Upgrade List?
Right before boarding PIT-CLT they cleared one customer who is number 19 on the upgrade list 
That customer isn’t on the standby list either so I don’t think it is a non revenue passenger.
It’s a short flight and I am not number 1 on the list so I am fine with sitting in Y. Just found this odd especially with someone close to the bottom of a relatively long the list clearing. F was booked full for days and they only cleared one person at the gate.
That customer isn’t on the standby list either so I don’t think it is a non revenue passenger.
It’s a short flight and I am not number 1 on the list so I am fine with sitting in Y. Just found this odd especially with someone close to the bottom of a relatively long the list clearing. F was booked full for days and they only cleared one person at the gate.
Last edited by golfingboy; Nov 9, 2018 at 1:25 pm
Nov 9, 2018, 1:30 pm
#2
Join Date: Nov 2018
Posts: 1,285
Right before boarding PIT-CLT they cleared one customer who is number 19 on the upgrade list
That customer isn’t on the standby list either so I don’t think it is a non revenue passenger.
It’s a short flight and I am not number 1 on the list so I am fine with sitting in Y. Just found this odd especially with someone close to the bottom of a relatively long the list clearing. F was booked full for days and they only cleared one person at the gate.
That customer isn’t on the standby list either so I don’t think it is a non revenue passenger.
It’s a short flight and I am not number 1 on the list so I am fine with sitting in Y. Just found this odd especially with someone close to the bottom of a relatively long the list clearing. F was booked full for days and they only cleared one person at the gate.
Nov 9, 2018, 1:55 pm
#3
Ambassador: Alaska Airlines
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Join Date: Nov 2008
Location: BWI
Posts: 7,390
Nov 9, 2018, 4:21 pm
#5
Ambassador: Alaska Airlines
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Join Date: Nov 2008
Location: BWI
Posts: 7,390
Nov 9, 2018, 4:54 pm
#7
Ambassador: Alaska Airlines
Original Poster
Join Date: Nov 2008
Location: BWI
Posts: 7,390
Possible - but shouldn’t they be appearing at or near the top of the list ahead of complimentary upgrades? I have no clue how AA’s airport upgrade list is sorted. Knowing AA’s IT capabilities I am inclined to believe you that the list might not reflect actual priority.
Nov 9, 2018, 6:02 pm
#9
Join Date: Apr 2003
Location: Sydney
Programs: SPG Plt, AA Exec Plt
Posts: 206
This happened to me a few days ago. Up until 2 hours prior to departure there were no upgrades cleared. Then #1 went through. At the gate I see # 9, 10, 11 go through. This was on a flight with no first.
Im hoping that 9, 10, 11 were Y to PE.
Nov 10, 2018, 8:18 am
#10
Join Date: Oct 2007
Location: DCA
Programs: DL DM, AA EXP, various hotel
Posts: 2,227
I don't know about elite companions, but SWU priority is definitely shown correctly on the list.
Last edited by JDiver; Jun 9, 2019 at 10:38 am Reason: Close quote
Nov 10, 2018, 9:16 am
#11
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
[QUOTE=SamOF;30414914]
Apparently dressing well will too 
Things you can not see. A higher elite companion who has cleared would take move them to top. A millage upgrade would take them to the top. A system wide upgrade (Do not laugh it is end of year)
I don't know about elite companions, but SWU priority is definitely shown correctly on the list.
I don't know about elite companions, but SWU priority is definitely shown correctly on the list.
Nov 10, 2018, 9:17 am
#12
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
This happened to me a few days ago. Up until 2 hours prior to departure there were no upgrades cleared. Then #1 went through. At the gate I see # 9, 10, 11 go through. This was on a flight with no first.
Im hoping that 9, 10, 11 were Y to PE.
Jun 8, 2019, 7:55 am
#13
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,971
I just got skipped over from CLT last week. I was 1 of about 20, and they cleared number 2. I am CK and on a business class mileage ticket where all other legs had been booked into business, but not last flight. Was shocked they just skipped over me on the list. It was a short flight, but is it worth asking for compensation? Agent said she didn't see me on the list (I had a screen shot in my hand and segment was showing upgrade requested for weeks before). I asked my CK rep standing at the counter waiting for me, he shrugged his shoulders as did the Twitter team.
Jun 8, 2019, 8:18 am
#14
Join Date: May 2004
Location: DFW-In Plano & CDG-In the 11th
Programs: DL Diamond, AA revenue negative, Bonvoy Titanium +, Avis likes me
Posts: 3,209
I just got skipped over from CLT last week. I was 1 of about 20, and they cleared number 2. I am CK and on a business class mileage ticket where all other legs had been booked into business, but not last flight. Was shocked they just skipped over me on the list. It was a short flight, but is it worth asking for compensation? Agent said she didn't see me on the list (I had a screen shot in my hand and segment was showing upgrade requested for weeks before). I asked my CK rep standing at the counter waiting for me, he shrugged his shoulders as did the Twitter team.