Skipped on Upgrade List?

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Old Nov 9, 18, 1:13 pm
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Skipped on Upgrade List?

Right before boarding PIT-CLT they cleared one customer who is number 19 on the upgrade list

That customer isn’t on the standby list either so I don’t think it is a non revenue passenger.

It’s a short flight and I am not number 1 on the list so I am fine with sitting in Y. Just found this odd especially with someone close to the bottom of a relatively long the list clearing. F was booked full for days and they only cleared one person at the gate.
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Last edited by golfingboy; Nov 9, 18 at 1:25 pm
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Old Nov 9, 18, 1:30 pm
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Originally Posted by golfingboy View Post
Right before boarding PIT-CLT they cleared one customer who is number 19 on the upgrade list

That customer isnít on the standby list either so I donít think it is a non revenue passenger.

Itís a short flight and I am not number 1 on the list so I am fine with sitting in Y. Just found this odd especially with someone close to the bottom of a relatively long the list clearing. F was booked full for days and they only cleared one person at the gate.
How do you know that customer was cleared if she/he was not on stand by list?
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Old Nov 9, 18, 1:55 pm
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Originally Posted by gateH15 View Post


How do you know that customer was cleared if she/he was not on stand by list?
The customer cleared the upgrade list - so that customer had a confirmed seat on the flight.

The only reason I mentioned standby list is because non-rev typically will appear on both lists.
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Old Nov 9, 18, 2:39 pm
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What was the GA's explanation?
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Old Nov 9, 18, 4:21 pm
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Originally Posted by Often1 View Post
What was the GA's explanation?
Admittedly I didnít ask. The inbound was mildly delayed and there was a push to turnaround the plane as quickly as possible.

Flight number was 5633 PIT-CLT if anyone was wondering.
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Old Nov 9, 18, 4:47 pm
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Things you can not see. A higher elite companion who has cleared would take move them to top. A millage upgrade would take them to the top. A system wide upgrade (Do not laugh it is end of year)
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Old Nov 9, 18, 4:54 pm
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Originally Posted by Centurion View Post
Things you can not see. A higher elite companion who has cleared would take move them to top. A millage upgrade would take them to the top. A system wide upgrade (Do not laugh it is end of year)
Possible - but shouldnít they be appearing at or near the top of the list ahead of complimentary upgrades? I have no clue how AAís airport upgrade list is sorted. Knowing AAís IT capabilities I am inclined to believe you that the list might not reflect actual priority.
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Old Nov 9, 18, 5:30 pm
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Maybe he asked to use SWU at the gate and that moved him all the way to the front but the list didn't refresh on the monitor?
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Old Nov 9, 18, 6:02 pm
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This happened to me a few days ago. Up until 2 hours prior to departure there were no upgrades cleared. Then #1 went through. At the gate I see # 9, 10, 11 go through. This was on a flight with no first.
Im hoping that 9, 10, 11 were Y to PE.
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Old Nov 10, 18, 8:18 am
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Originally Posted by Centurion View Post
Things you can not see. A higher elite companion who has cleared would take move them to top. A millage upgrade would take them to the top. A system wide upgrade (Do not laugh it is end of year)
I don't know about elite companions, but SWU priority is definitely shown correctly on the list.

Last edited by JDiver; Jun 9, 19 at 10:38 am Reason: Close quote
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Old Nov 10, 18, 9:16 am
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[QUOTE=SamOF;30414914]
Originally Posted by Centurion View Post
Things you can not see. A higher elite companion who has cleared would take move them to top. A millage upgrade would take them to the top. A system wide upgrade (Do not laugh it is end of year)

I don't know about elite companions, but SWU priority is definitely shown correctly on the list.
Apparently dressing well will too
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Old Nov 10, 18, 9:17 am
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Originally Posted by bundaburg View Post

This happened to me a few days ago. Up until 2 hours prior to departure there were no upgrades cleared. Then #1 went through. At the gate I see # 9, 10, 11 go through. This was on a flight with no first.
Im hoping that 9, 10, 11 were Y to PE.
At least the Dows got to sit together!
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Old Jun 8, 19, 7:55 am
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I just got skipped over from CLT last week. I was 1 of about 20, and they cleared number 2. I am CK and on a business class mileage ticket where all other legs had been booked into business, but not last flight. Was shocked they just skipped over me on the list. It was a short flight, but is it worth asking for compensation? Agent said she didn't see me on the list (I had a screen shot in my hand and segment was showing upgrade requested for weeks before). I asked my CK rep standing at the counter waiting for me, he shrugged his shoulders as did the Twitter team.
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Old Jun 8, 19, 8:18 am
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Originally Posted by SkyTeam777 View Post
I just got skipped over from CLT last week. I was 1 of about 20, and they cleared number 2. I am CK and on a business class mileage ticket where all other legs had been booked into business, but not last flight. Was shocked they just skipped over me on the list. It was a short flight, but is it worth asking for compensation? Agent said she didn't see me on the list (I had a screen shot in my hand and segment was showing upgrade requested for weeks before). I asked my CK rep standing at the counter waiting for me, he shrugged his shoulders as did the Twitter team.
I guess even royalty gets screwed occasionally.
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Old Jun 8, 19, 3:56 pm
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Originally Posted by SkyTeam777 View Post
I asked my CK rep standing at the counter waiting for me, he shrugged his shoulders
This is covered in their training curriculum.
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