Proactive refund when downgraded
Oct 26, 2018, 9:59 am
#1
Original Poster
Join Date: Oct 2002
Location: Rolling Lakes Yacht Club
Posts: 4,985
Proactive refund when downgraded
I don't know if this is new, but this made me really happy This week I was on a flight with a mx delay. I moved to an earlier flight that had no F availability. Flew coach, no big deal- but this morning I was pleasantly surprised to find an refund was automatically processed for the fare difference. While this happens to maybe a handful of times in a year, In the past I always had to enter the refund request online.
Nov 4, 2018, 1:43 am
#3
Join Date: Nov 2010
Programs: AA CK, UA Silver, Marriott Titanium, Hyatt Globalist, Hilton Diamond, Radisson Platinum
Posts: 82
Yes, this has happened for me several times this year, when I was traveling for work. So, of course, the refund goes to my company card, and not me, and causes me a nightmare pile of paperwork because receipts no longer match, etc. But it will be great if/when it ever happens on personal travel!
Nov 4, 2018, 1:18 am
#4
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Yes, this has happened for me several times this year, when I was traveling for work. So, of course, the refund goes to my company card, and not me, and causes me a nightmare pile of paperwork because receipts no longer match, etc. But it will be great if/when it ever happens on personal travel!
Nov 4, 2018, 11:01 am
#5
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
I never understood why any carrier would want to spend the time, effort, and money to manually process and perhaps even tie up agent time on the phone or at a counter somewhere, for something so easily programmed, calculated, and paid.
The basis for the ticket thing is not going to change. Many, many complaints to DOT from all sectors over a period of years have yielded nothing.
The basis for the ticket thing is not going to change. Many, many complaints to DOT from all sectors over a period of years have yielded nothing.