MiamiAirport Formerly NY George

I was at PHX low A gate AC yesterday for several hours (and yes thereby not helping the crowded situation). What I noticed that with the banking of flights the club got out of control crowded then suddenly dead again, repeat and rinse I assume all day long. During the crowded times people couldn't find 2 seats together and the bathrooms were utterly disgusting. The latter issue not the fault of the staff there's just no way to keep up with a constant flow of people into the bathroom. I've also noticed the same at the MIA ACs albeit having E closed down also adds to the overcrowding in the afternoon. At least the FL lounge takes away some of the crowd.

GTITAN

I was just there a week or so ago at C/D on night of tornadoes here in CLT and first time ever had to sit on the floor. By the by, anyone with Amex PLT or in the permitted card access family, the Centurion Lounge is opening in CLT on Monday 2-24-20 according to TPG and others. Looking forward.

Safe Travels

CMK10

FWIW I don't think AA is really going to care what thoughts you have about them when you're flying a different airline.

Beachfun71

I am sure you are very correct, but some people think that the relationship of an annually paid club membership should be viewed differently than that of a transactional, per-flight relationship.

sbrower

And that is exactly my point. The price of the club was based on my overall loyalty (I think I paid $50/year less as a Platinum), but it was an ancillary service for use when I was in the airport. Just as the Centurion Club doesn't require that I be on a flight paid with the Amex card (although, given how crowded they are, maybe they should make that change also).

scubadu

Some people may very well desire to think that, but as it turns out, the entity offering said access is the party that actually sets the terms. The "buyer" of course doesn't have to buy if those terms do not work for them any longer. Furthermore, I think the idea that these are "membership clubs" is pretty dated. There is a history as to why airlines in the US created a "membership club" systems for their lounges (relative to the rest of world). I won't repeat that here but its easy enough to research. Suffice it to say, at this point, domestic lounge access on the big 3 US carriers is simply paid access to a lounge when meeting the terms and conditions set forth for said access. People can not like that and certainly choose to opt out, but that is the new world we live in and given the ever increasing number of people choosing to fly each year, it's not likely to change back.

Regards

scubadu

The key word you used in your reply is "was" Each year that you paid for access you received what the current terms and conditions in effect provided for at the time. You got what you paid for. Now the terms and conditions have changed. You can, of course, choose to not accept those conditions and to opt out, but the fact that you paid for something "for a long time" doesn't somehow indemnify you from changes to terms and conditions going forward.

I'm perplexed by the number of people on FT that continue to try to play the "loyalty card" Unfortunately, that ship has long since sailed my friend...

And yes, there will almost certainly more changes in Amex Centurion Lounges as well, given the continued strong demand and the inability to bring crowding under control. None of these decisions/policies will be driven by "loyalty."

Regards

Affald

Has the been confirmed recently? Thank you