why is missing mileage claim so difficult?
Oct 4, 2018, 7:40 pm
#1
Original Poster
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 4,035
why is missing mileage claim so difficult?
I flew AY 6001 operated by QR from HEL to DOH.
Filed missing claim in mid August, and emailed the documentation. no reply. email again and again. no reply.
filed it again the second time, and emailed the documentation again (eticket and boardingpass) still no reply.
I need to EQD and EQM for upgrade priority and re qualified.
just get annoyed.
Filed missing claim in mid August, and emailed the documentation. no reply. email again and again. no reply.
filed it again the second time, and emailed the documentation again (eticket and boardingpass) still no reply.
I need to EQD and EQM for upgrade priority and re qualified.
just get annoyed.
Oct 4, 2018, 11:10 pm
#3
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
Dealing with a similar situation myself since July! Carrier was CX. Have resorted to setting up a monthly reminder and just keep resending the info. No replies at all after they initially asked me to send the documentation. Guess they were figuring is not have it still as an out for not following up and investigating.
Come me six months, I'm just gonna delete the reminder.
Come me six months, I'm just gonna delete the reminder.
Oct 5, 2018, 6:04 pm
#4
Join Date: May 2003
Location: Texas
Programs: Hyatt Glob (Barely); Marriott Plat Life; AA Up and Down Now Plat; Hilton, UA, BA, HA Peasant
Posts: 2,669
Too old to be a relevant example, but had all kinds of trouble getting points from partner airlines after a mixed-itinerary long foreign trip. AA was very polite but insisted partner had to buy and send the miles and I should contact them. Ended up getting most but not all.
Oct 5, 2018, 7:51 pm
#5
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
Too old to be a relevant example, but had all kinds of trouble getting points from partner airlines after a mixed-itinerary long foreign trip. AA was very polite but insisted partner had to buy and send the miles and I should contact them. Ended up getting most but not all.
I was entitled to PE service from ICN to HKG but CX sub'd a/c didn't have PE class. Ultimately my tix (fare E) was canceled and reclassified as fare class L (0% base miles accredited). I ended up flying J for the flight, but I still want at least W, R, Y, B or H fare classification for the E fare class purchase (fat chance with getting a W or R classification I know, but still!).
The EQM and EQD would be a nice padding at this point since I'm bound to break the 200 EQM benchmark come next Tuesday on a trip that just popped up on my radar today.
Oct 6, 2018, 3:56 pm
#6
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
This is not an AA issue, but rather AY (for the miles) and QR to advise AY.
AA simply acts on what AY advises (and pays for).
Your best bet is to call AY and complain. Don't expect any action, but you might just find an AY staff person who cares enough to follow up.
Otherwise, don't count on this happening anytime soon.
AA simply acts on what AY advises (and pays for).
Your best bet is to call AY and complain. Don't expect any action, but you might just find an AY staff person who cares enough to follow up.
Otherwise, don't count on this happening anytime soon.
Oct 6, 2018, 8:08 pm
#7
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
Sometimes old ways are the best ways
Sometimes the best way is to just pick up the phone and call AAdvantage Customer Service. The AAgents are always capable and quite eager to help. If you get the AAgent named Paige, then it's your lucky day.