My AAdvantage account has been blocked for 450 days,
Sep 18, 2018, 9:20 am
#16
Join Date: Mar 2018
Programs: UA 1K, AA EXP. Hilton Diamond
Posts: 1,134
EDIT: nevermind.. the problem is obvious in post 10.
Last edited by gmt4; Sep 18, 2018 at 2:01 pm
Sep 18, 2018, 9:46 am
#17
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
Self-service password recovery (https://www.aa.com/loyalty/needPasswordAccess) but if your account is actually locked, skip right to step #2Contact Web Services for support (https://www.aa.com/i18n/customer-ser...al-support.jsp); that page has the worldwide contacts just in case you would rather call a local number than the general US phone number
Hopefully a quick call can get you sorted out!
Last edited by enpremiere; Sep 18, 2018 at 12:55 pm Reason: Overlooked that this was a revenue protection action, outside the purview of normal AA channels
Sep 18, 2018, 10:05 am
#19
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
The Spanish language folks who answer the Executive Platinum desk calls (not sure if they are truly separate as the ones are for the English language Executive Platinum desk) can be really wonderfully helpful to connect you with the right people and may be able to help translate if that helps.
Sep 18, 2018, 12:35 pm
#21
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA 1K, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Titanium, Hertz Platinum
Posts: 7,970
silvino33, Welcome. If you want our help, you need to provide more details. What we've seen many times before is people come here with a situation such as yours, and dribble out the details very slowing, perhaps under the mistaken effort that we'll be able to help more this way. Or to gain sympathy that they would not gain had they told the whole story up front.
Without admitting guilt, has AA accused you of a program or contract violation of some kind?
Without admitting guilt, has AA accused you of a program or contract violation of some kind?
Sep 18, 2018, 12:54 pm
#23
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
Thanks for pointing that out - I completely overlooked that.
This belongs to Account audit / blocked / fraud: award / miles / SWU / sale, barter, etc. or should be re-titled to something less generic such like "Violated AAdvantage rules and American isn't responding" or something to that effect.
IRRC JDiver or JonNYC (or someone with extensive history on the AA FT forum) had pointed out that to date, there hasn't been a legitimate innocent case on that thread so the OP must already have the backstory on that.
This belongs to Account audit / blocked / fraud: award / miles / SWU / sale, barter, etc. or should be re-titled to something less generic such like "Violated AAdvantage rules and American isn't responding" or something to that effect.
IRRC JDiver or JonNYC (or someone with extensive history on the AA FT forum) had pointed out that to date, there hasn't been a legitimate innocent case on that thread so the OP must already have the backstory on that.
Sep 18, 2018, 12:59 pm
#24
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
I wasn't aware that phone contact was even an option if one was involved in some sort of questionable AAdvantage/upgrade instrument shenanigans.
Sep 18, 2018, 1:09 pm
#25
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
Sep 18, 2018, 1:12 pm
#26
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
As I was aptly corrected by another astute FT member, being that this is in regards to an AA revenue protection case, where would you even start with a call to AA?
I wasn't aware that phone contact was even an option if one was involved in some sort of questionable AAdvantage/upgrade instrument shenanigans.
I wasn't aware that phone contact was even an option if one was involved in some sort of questionable AAdvantage/upgrade instrument shenanigans.
He needs to get onto AA with someone fluent in English who can push harder. If indeed there is an investigation pending, it would have to be beyond massive to take 450 days. On the other hand, if the investigation has resulted in a shutdown but there is something still showing online, perhaps that is an error. Finally, perhaps AA has explained this to OP on a call and he has misunderstood. Or OP is locked out and when he said "blocked" he got the stock :response.
The details matter.
Sep 18, 2018, 1:25 pm
#27
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
IF, OTOH, it's a case where the OP had old correspondence with AA and was simply hoping to "wait it out" as it were-- that aint gonna work-- "they have detailed files" over there
Sep 18, 2018, 1:30 pm
#28
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
FT threads run on incomplete information: If everyone told the truth/full story behind their complaints, we wouldn't have lengthy speculative posts like this one
!
Sep 18, 2018, 1:35 pm
#29
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
I'm sure that there is a version of this for the OP in the language of their choice if there is a communication barrier.
Sep 18, 2018, 5:41 pm
#30
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,026
https://www.flyertalk.com/forum/members/silvino33.html
But as other posts, need information on what the OP did to have the account suspended.