Originally Posted by
Often1
OP - If you are having trouble, call AA. If English is a problem, consider having a colleague, relative or friend who is fluent on the phone with you.
The Spanish language folks who answer the Executive Platinum desk calls (not sure if they are truly separate as the ones are for the English language Executive Platinum desk) can be really wonderfully helpful to connect you with the right people and may be able to help translate if that helps.