compensation for issue on AA codeshare operated by BA
Aug 12, 2018, 7:34 pm
#1
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compensation for issue on AA codeshare operated by BA
I recently had an issue with an inoperable seat on a paid F fare booked as an AA codeshare operated by BA. I contacted BA, who offered (imho) paltry compensation, but at least it was something...but it is in the form of a BA voucher, which honestly is worthless to me. What normally happens in these circumstances...am I just SOL or is there something that AA or BA will do for me that would be more useful than the voucher?
Aug 12, 2018, 7:41 pm
#3
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You have run head first into one of the many problems of codeshares, albeit a fairly minor one.
You are not due compensation, but rather some form of a customer service gesture. BA offers set amounts and "pays" in the form of its own vouchers or avios. No different than AA or most carriers.
Your only option here is to send a short note to AA asking whether AA might consider offering the equivalent AA voucher. You are a CK and AA might just do it to keep you happy. As a general proposition, the answer would be a solid "no" and you would be stuck with the BA voucher or nothing.
You are not due compensation, but rather some form of a customer service gesture. BA offers set amounts and "pays" in the form of its own vouchers or avios. No different than AA or most carriers.
Your only option here is to send a short note to AA asking whether AA might consider offering the equivalent AA voucher. You are a CK and AA might just do it to keep you happy. As a general proposition, the answer would be a solid "no" and you would be stuck with the BA voucher or nothing.
Aug 12, 2018, 7:45 pm
#4
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You have run head first into one of the many problems of codeshares, albeit a fairly minor one.
You are not due compensation, but rather some form of a customer service gesture. BA offers set amounts and "pays" in the form of its own vouchers or avios. No different than AA or most carriers.
Your only option here is to send a short note to AA asking whether AA might consider offering the equivalent AA voucher. You are a CK and AA might just do it to keep you happy. As a general proposition, the answer would be a solid "no" and you would be stuck with the BA voucher or nothing.
You are not due compensation, but rather some form of a customer service gesture. BA offers set amounts and "pays" in the form of its own vouchers or avios. No different than AA or most carriers.
Your only option here is to send a short note to AA asking whether AA might consider offering the equivalent AA voucher. You are a CK and AA might just do it to keep you happy. As a general proposition, the answer would be a solid "no" and you would be stuck with the BA voucher or nothing.
I don't want to hijack my own thread with a different topic, but I find it pretty shocking that BA offered only $300 for an inoperable F seat. I mean, that is the one thing you are actually paying for (I know, CoC says it is to get you from A to B in the cabin you purchased, but to me there is an expectation that it will be done with substantially functional equipment).
Aug 16, 2018, 4:53 am
#6
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Judging by the way BA operates these days, $300 is quite a bit. AA has no obligation towards you, but may choose a CS gesture given your status. I'm pretty confident any further poking of BA will result in being told to pound sand (but in a nice way.)
Aug 16, 2018, 5:43 am
#7
Join Date: Jun 2013
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all you can do is ask, and I would ask away on both fronts
But dont hold your breath, if you wait too long, it will probably get lost in the circular bin
But dont hold your breath, if you wait too long, it will probably get lost in the circular bin
Aug 16, 2018, 12:55 pm
#8
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AA has no responsibility for a inop seat on a BA operated flight. Push BA, it dontnbe surprised if they don’t respond well or try to push it off ontonAA.
Aug 16, 2018, 1:00 pm
#9
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BA has already given the passenger compensation of $300 in voucher - it seems that the poster is trying to get compensation twice, once from BA and again from AA
Aug 16, 2018, 3:21 pm
#10
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That was definitely one of my questions -- who is responsible, the operator of the flight, or the person who sold it to me? It sounds like it's BA, and that I'm likely SOL.
Aug 16, 2018, 3:23 pm
#11
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Well, I know why you say that, but I wouldn't put it quite that way...if they had some sent over cash, an AA voucher, AA miles, etc. -- something of use to me -- I wouldn't even be considering approaching AA. But what they offered isn't helpful to me...it seems that compensation should come in the "currency" that I "paid" with (I know that isn't an entitlement, just what seems to me to be fair).
Aug 16, 2018, 3:27 pm
#12
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The seat froze in a partially reclined position. The FAs tried resetting it, etc. but had no success. They did say they could move it upright, or they could move it to the flat position, but that those were the only options, and once I moved it from its current position those would be the only 2 options. I'm sure everyone has a (strong) opinion, but given the price of the ticket (and even the revenue assigned to this segment), I wasn't too impressed with the offer of compensation...it was not even 10% of just the cost of that segment.
Aug 16, 2018, 3:28 pm
#13
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There is no more chance of BA giving AA vouchers as there is of AA giving BA vouchers
When making the complaint with BA, what compensation did you ask for
Also, what exactly was non operational with the seat?
Excepcting both AA and BA to compensate for the same matter seems unreasonable
When making the complaint with BA, what compensation did you ask for
Also, what exactly was non operational with the seat?
Excepcting both AA and BA to compensate for the same matter seems unreasonable
Aug 16, 2018, 3:51 pm
#14
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Join Date: Mar 2005
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Posts: 1,348
There is no more chance of BA giving AA vouchers as there is of AA giving BA vouchers
When making the complaint with BA, what compensation did you ask for
Also, what exactly was non operational with the seat?
Excepcting both AA and BA to compensate for the same matter seems unreasonable
When making the complaint with BA, what compensation did you ask for
Also, what exactly was non operational with the seat?
Excepcting both AA and BA to compensate for the same matter seems unreasonable
I'm not sure what else to say about the seat than what I've already posted...if you have a specific question, fire away.