Never Recomending or Flying American Airlines AGAIN
Jul 31, 2018, 5:20 pm
#17
Join Date: Jun 2010
Programs: Whatever's Cheapest, Accruing Miles, Redeeming for Premium Cabins, Not Chasing Status Unnecessarily
Posts: 2,264
Earlier this year America Airlines left me on the wrong part of Alabama which made me miss my Uncles viewing and Funeral. On top of that my luggage went missing for a two days because of American Airlines mistake. This made me have to pay out of pocket expenses like buying extra clothes, paying for hotel rooms, paying for extra transportation and when I wrote to American Airlines all I was given a repeated Apology which didn’t help me out any. My Uncle was a Proud Retired Army Veteran and American Airline took those days away from me to Honor him. So I will not recommend American Airline or Fly with and I still have all their pathetic excuse of emails and show it to people so no one goes through what I went through.
You are right to be angry but all the airlines have bad days.
You can write a letter back with what you think was wrong and what you think you deserve in compensation. Keep it simple and nonthreatening and factual and use paragraphs.
Also, you are free not to use AA, but like I said, all the airlines have bad days and sometimes flights and luggage get screwed up.
Checking luggage is always a risk.
Also, you may want to check if you have any trip interruption or baggage insurance through your credit card company as well. You may be eligible for compensation with them, so save your receipts etc.
Good luck
Aug 1, 2018, 12:28 am
#18
Join Date: Jul 2011
Posts: 2,313
Aug 1, 2018, 6:04 am
#19
Join Date: Feb 2013
Location: DCA
Posts: 7,769
I think some upset people stumble across FT on google and think this is a place to get the attention of an airline or hotel, which simply isn't the case. I suspect some of these may be some of the same people I was standing behind in pre-check who had a hard time making it through.
Aug 1, 2018, 11:14 am
#20
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
IIRC, one of the evangelists on the FT AA forum once mentioned in a post that upper AA management either ignores or looks down upon the forum with distain so it's is likely still the last place to have your voice heard unless your post makes it onto FoxNew's radar.
Aug 1, 2018, 2:46 pm
#21
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,574
As amusing as this thread is, I'd honestly like to hear exactly what happened. Sounds like a WX diversion where the weather didn't quickly clear at the destination airport? OP then abandoned the continuation of the flight and it took AA a couple days to get the traveler and bag reunited? I could easily see it if the aircraft returned to its point of origin instead continuing to its destination.
Although AA serves four airports in Alabama, it's also possible that they diverted to an airport that had no scheduled AA service. I've had that happen before on various airlines, with one side effect being that they don't have personnel to offload luggage. You can walk away, but your bag cannot.
Although AA serves four airports in Alabama, it's also possible that they diverted to an airport that had no scheduled AA service. I've had that happen before on various airlines, with one side effect being that they don't have personnel to offload luggage. You can walk away, but your bag cannot.
Aug 1, 2018, 3:24 pm
#22
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,424
As amusing as this thread is, I'd honestly like to hear exactly what happened. Sounds like a WX diversion where the weather didn't quickly clear at the destination airport? OP then abandoned the continuation of the flight and it took AA a couple days to get the traveler and bag reunited? I could easily see it if the aircraft returned to its point of origin instead continuing to its destination.
Although AA serves four airports in Alabama, it's also possible that they diverted to an airport that had no scheduled AA service. I've had that happen before on various airlines, with one side effect being that they don't have personnel to offload luggage. You can walk away, but your bag cannot.
Although AA serves four airports in Alabama, it's also possible that they diverted to an airport that had no scheduled AA service. I've had that happen before on various airlines, with one side effect being that they don't have personnel to offload luggage. You can walk away, but your bag cannot.
Last Activity: Jul 30, 18 5:59 pm
Aug 1, 2018, 3:26 pm
#23
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,574
Ah well, maybe OP is still stuck in the wrong part of Alabama. I hear they are expected to have Internet there by 2040, so perhaps we'll get a response then.
Aug 1, 2018, 4:52 pm
#24
Suspended
Join Date: Aug 2017
Programs: Rapid Rewards, AAdvantage, SkyMiles
Posts: 2,931
The feeling's mutual. AA has some wonderful front-line employees in customer service, gate agents, check-in agents, flight attendants, and pilots. Their management (from the top down) is the worst in the business and needs help. It's a sad day when I think the people working at UA's HQ in Chicago has more competent people then the people they are hiring in Fort Worth.
Aug 1, 2018, 5:19 pm
#25
Join Date: Feb 2009
Location: USA
Programs: Chase Sapphire Reserve, WFBF
Posts: 1,573
I think some upset people stumble across FT on google and think this is a place to get the attention of an airline or hotel, which simply isn't the case. I suspect some of these may be some of the same people I was standing behind in pre-check who had a hard time making it through.
In reality, sounds like OP had a difficult travel experience and if rather than a rant, OP had asked for help ....he'd find a lot of assistance here.
In reality, sounds like OP had a difficult travel experience and if rather than a rant, OP had asked for help ....he'd find a lot of assistance here.
But at times it does seem like pre-check line mostly consists of people who have never traveled before
.