Not able to use SWU on Premium Economy?
#16
Join Date: Jun 2011
Programs: United Premier Platinum
Posts: 638
I have an upcoming trip to Asia and back with lots of segments, but including DFW-HKG and NRT-DFW. The original ticket was discounted Y, and I upfared those two segments only into discounted PE.
Both those segments should also be waitlisted for J upgrades (miles & copay). I confirmed that they were after upfaring each of them.
If I encounter any of the trouble or double talk that OP did regarding these upgrades, I will definitely give AA an earful, and will also report back in this thread. There is no excuse for technical glitches on these upgrades considering the fact that, all other things equal, PE trumps Y in the prioritizarion.
Both those segments should also be waitlisted for J upgrades (miles & copay). I confirmed that they were after upfaring each of them.
If I encounter any of the trouble or double talk that OP did regarding these upgrades, I will definitely give AA an earful, and will also report back in this thread. There is no excuse for technical glitches on these upgrades considering the fact that, all other things equal, PE trumps Y in the prioritizarion.
#18
Join Date: Jun 2011
Programs: United Premier Platinum
Posts: 638
#19
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
See post 15 above, or follow the link to the active thread. Though, Booking class is probably not the sorting point for most upgrades; status, type of upgrade (within the applicable zone) and EQD will probably handle sorting for most.
As indicated clearly in the Upgrade Priority: Status, Upgrade Type, Rolling 12 Month EQD Spend thread, upgrade priority is based on
As of May 20, 2017 upgrade prioritization is:
If an agent tells you you can’t upgrade from PE, HUCA. You can’t upgrade to PE using instruments, and IMO we might hope we will never be able to do so, as that could well be the harbinger of a Y -> PE -> J -> F upgrade path.
As to the rollout of PE, the 772 J45 seem to be the sticky point, though AA hasn’t told us why the big delay.
As of May 20, 2017 upgrade prioritization is:
- Elite status
- Concierge Key
- Executive Platinum
- Platinum Pro
- Platinum
- Gold
- Upgrade type
- Miles and copay award upgrades and systemwide upgrades (SWU)
- 500 mile upgrades on purchased tickets (including EXP complimentary UDU)
- 500 mile upgrades on upgrade eligible awards (including EXP complimentary UDU)
- Elite qualifying dollars* in the past 12 months
- Booking class (in order, J, D, I, W, P, Y, H, K, M, L, V, G, S, N, Q, O, T)
- Time of request
As to the rollout of PE, the 772 J45 seem to be the sticky point, though AA hasn’t told us why the big delay.
#20
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
6. Barclay or Citi card holders
#21
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,033
Right, so I'd guess it never really applies because what are the odds that the EQD are identical for 2 people fighting for an upgrade on the same flight?
#22
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,238
How many Platinum elites are there? Waaaay more than 3,000 I'm sure. So there are probably LOTS of elites with the same number of EQDs at any given point.
Of course the odds that two end up on the same flight is smaller, and the odds that both requested upgrades smaller yet, but it wouldn't surprise me at all that this situation comes up more than seldom.
#23
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
I wonder if booking class should be of a higher priority than EQD though. Just to play devil's advocate, I just wonder if it better to treat the "cheap" road warrior "better" than the Kettles that that splurge from time to time. True, the Kettles may or may not have the Status of the Road Warrior, but let's just stay they did. Maybe it's a newbie road warrior enduring the battle!
#24
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
I wonder if booking class should be of a higher priority than EQD though. Just to play devil's advocate, I just wonder if it better to treat the "cheap" road warrior "better" than the Kettles that that splurge from time to time. True, the Kettles may or may not have the Status of the Road Warrior, but let's just stay they did. Maybe it's a newbie road warrior enduring the battle!
#25
Join Date: May 2011
Location: Nottingham, UK
Programs: HHonors - Diamond, AA - EXP
Posts: 150
I wonder if booking class should be of a higher priority than EQD though. Just to play devil's advocate, I just wonder if it better to treat the "cheap" road warrior "better" than the Kettles that that splurge from time to time. True, the Kettles may or may not have the Status of the Road Warrior, but let's just stay they did. Maybe it's a newbie road warrior enduring the battle!
#26
Join Date: Nov 2013
Location: PHL
Programs: AA - Plat, HHonors - Diamond, IHG - Plat, Marriott - Gold, National - Exec, Amtrak - Select, NEXUS
Posts: 1,075
Well, how many numbers are there between, let's say, 6,000 and 9,000? (That's the EQD that will get you Platinum, putting aside EQMs).
How many Platinum elites are there? Waaaay more than 3,000 I'm sure. So there are probably LOTS of elites with the same number of EQDs at any given point.
Of course the odds that two end up on the same flight is smaller, and the odds that both requested upgrades smaller yet, but it wouldn't surprise me at all that this situation comes up more than seldom.
How many Platinum elites are there? Waaaay more than 3,000 I'm sure. So there are probably LOTS of elites with the same number of EQDs at any given point.
Of course the odds that two end up on the same flight is smaller, and the odds that both requested upgrades smaller yet, but it wouldn't surprise me at all that this situation comes up more than seldom.
Also, there aren't anything close to 3000 PLATs on the same flight requesting the same upgrade. Maybe as many as 30 - 50 at most, and that's for a Monday AM PHL-PHX or similar elite heavy route.
So, what are the odds that there are 50 PLATs on the same flight and any two have identical EQDs in the range of 6000 - infinity? That is solvable mathematically, I won't do it here, but I assure you the probability is quite low. (I won't even add the qualifier "a seat is available for upgrade after EXP and PP all have cleared" as that makes the probability approach zero.)
#27
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
#28
Original Poster
Join Date: Jul 2018
Programs: AA
Posts: 2
Quick update.
Since my initial call with AA Customer Service was abbreviated due to another commitment, the rep called back an hour later.
He didn't make much more sense, but said he'd spent the hour checking with other internal groups and the "blame" fell to the LHR team - that they didn't understand the ticketing and what could be upgrade-able. He said that they were 'training' them in the correct process.
Still makes little or no sense to me, as I'd expect more automation - that when I checked in 24 hours ahead, the system automatically put me on the upgrade list, but he implied/stated there was some human intervention in there.
I'm guessing there is an underlying IT issue that was compounded by poorly trained staff.
Since my initial call with AA Customer Service was abbreviated due to another commitment, the rep called back an hour later.
He didn't make much more sense, but said he'd spent the hour checking with other internal groups and the "blame" fell to the LHR team - that they didn't understand the ticketing and what could be upgrade-able. He said that they were 'training' them in the correct process.
Still makes little or no sense to me, as I'd expect more automation - that when I checked in 24 hours ahead, the system automatically put me on the upgrade list, but he implied/stated there was some human intervention in there.
I'm guessing there is an underlying IT issue that was compounded by poorly trained staff.
#29
Join Date: Jan 2016
Location: SFO
Programs: AA PP, OZ *G, Hyatt Expl, Marriott Gold, Lots of Ex-statuses
Posts: 318
Well, how many numbers are there between, let's say, 6,000 and 9,000? (That's the EQD that will get you Platinum, putting aside EQMs).
How many Platinum elites are there? Waaaay more than 3,000 I'm sure. So there are probably LOTS of elites with the same number of EQDs at any given point.
Of course the odds that two end up on the same flight is smaller, and the odds that both requested upgrades smaller yet, but it wouldn't surprise me at all that this situation comes up more than seldom.
How many Platinum elites are there? Waaaay more than 3,000 I'm sure. So there are probably LOTS of elites with the same number of EQDs at any given point.
Of course the odds that two end up on the same flight is smaller, and the odds that both requested upgrades smaller yet, but it wouldn't surprise me at all that this situation comes up more than seldom.
So overall, I think it's very rare that happens. Because in reality, not every elite member is platinum. According to VFTW, it's probably closer to 25-30% of elite members are platinum, with more than half being Gold. So instead of 3MM platinums, it's closer to 1MM, which means you 1/3rd all our numbers above, so it's like 6 ppl on a day with conflict potential in the best, best case.
#30
Join Date: Jun 2001
Location: New York, NY
Posts: 3,698
I'm a PLAT and I have 10924 EQD in 2018 year to date, along with another probably 4 - 6k from the last half of 2017.
Also, there aren't anything close to 3000 PLATs on the same flight requesting the same upgrade. Maybe as many as 30 - 50 at most, and that's for a Monday AM PHL-PHX or similar elite heavy route.
So, what are the odds that there are 50 PLATs on the same flight and any two have identical EQDs in the range of 6000 - infinity? That is solvable mathematically, I won't do it here, but I assure you the probability is quite low. (I won't even add the qualifier "a seat is available for upgrade after EXP and PP all have cleared" as that makes the probability approach zero.)
Also, there aren't anything close to 3000 PLATs on the same flight requesting the same upgrade. Maybe as many as 30 - 50 at most, and that's for a Monday AM PHL-PHX or similar elite heavy route.
So, what are the odds that there are 50 PLATs on the same flight and any two have identical EQDs in the range of 6000 - infinity? That is solvable mathematically, I won't do it here, but I assure you the probability is quite low. (I won't even add the qualifier "a seat is available for upgrade after EXP and PP all have cleared" as that makes the probability approach zero.)