Cabin issue - how to unravel this
May 19, 2018, 6:16 am
#1
Original Poster
Join Date: Dec 2005
Programs: DL GM, AA PLT.
Posts: 537
Cabin issue - how to unravel this
A classic example of saving myself some money, and ending up with a potential problem.
MAN-PHL booked, via Expedia - tickets with an Iberia flight number, but AA metal. PE fare (T - which is PE on IB.)
However, when I look at the booking on AA.com, it's down as coach. Their Twitter team confirm as much.
IB and Expedia both say "not our problem, ask AA."
Any suggestions? Wouldn't have booked it that way, but it was £300 cheaper than via AA for the same flights.
Thank you.
MAN-PHL booked, via Expedia - tickets with an Iberia flight number, but AA metal. PE fare (T - which is PE on IB.)
However, when I look at the booking on AA.com, it's down as coach. Their Twitter team confirm as much.
IB and Expedia both say "not our problem, ask AA."
Any suggestions? Wouldn't have booked it that way, but it was £300 cheaper than via AA for the same flights.
Thank you.
May 19, 2018, 6:23 am
#2
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
Are you able to select a premium economy seat?
Given that it was purchased from IB and is an IB marketed flight, what does IB say about whether booked in Premium Economy?
Looking at the route on EF, it seems that MAN-PHL offers Premium Economy
Given that it was purchased from IB and is an IB marketed flight, what does IB say about whether booked in Premium Economy?
Looking at the route on EF, it seems that MAN-PHL offers Premium Economy
Last edited by Dave Noble; May 19, 2018 at 6:28 am
May 19, 2018, 6:33 am
#4
Original Poster
Join Date: Dec 2005
Programs: DL GM, AA PLT.
Posts: 537
That's the odd thing . The IB site has me in PE - row 6 there and back. It won't let me switch seats. The AA site has me in coach, but won't let me change seats to any extent.
Thanks for the replies.
Thanks for the replies.
May 19, 2018, 8:48 am
#6
Original Poster
Join Date: Dec 2005
Programs: DL GM, AA PLT.
Posts: 537
No inference, it was sold as and is labelled as PE.
Anyway, problem finally solved - AA have split it into two tickets (there is an onward, domestic flight on AA) and generated two completely new PNRs.
I'm sure it will all end splendidly.....
Anyway, problem finally solved - AA have split it into two tickets (there is an onward, domestic flight on AA) and generated two completely new PNRs.
I'm sure it will all end splendidly.....
May 19, 2018, 12:15 pm
#10
Join Date: Dec 2017
Posts: 1,107