Providing praise when I didn't have my Above & Beyond recognition certificates?
Apr 25, 2018, 12:01 pm
#1
Original Poster
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
Providing praise when I didn't have my Above & Beyond recognition certificates?
AA mailed me some certificates for the year that I could hand to an employee that I want to recognize for service. I don't carry them but on a recent flight we had an excellent experience with a purser. If I send a general comment through the website, will it carry the same gravitas and/or employee perks as if I used the slip? If not is there a way to mail one in?
Apr 25, 2018, 12:04 pm
#2
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Most efficient and effective way is to DM @AmericanAir on Twitter. This will also go to the personnel record. You can use Twitter, or if you’re signed up the AA app to do that. See https://www.flyertalk.com/forum/amer...aster-thd.html.
It won’t provide an entry into the quarterly drawings, but it will accomplish registering your kudos. See https://www.flyertalk.com/forum/amer...rts-chits.html for more about the AAB chits, how they can be used and their utility to AA employees.
It won’t provide an entry into the quarterly drawings, but it will accomplish registering your kudos. See https://www.flyertalk.com/forum/amer...rts-chits.html for more about the AAB chits, how they can be used and their utility to AA employees.
Apr 25, 2018, 3:33 pm
#3
Join Date: May 2002
Location: Arizona
Posts: 5,689
Take a picture of your above and beyond. Then just give the employee your certificate number and ff number flt number and they can enter manually. Or next time just get their employee number and mail it to address on cert. Either way will work. REMEMBER ONLY ONE USE PER CERTIFICATE NUMBER
Apr 25, 2018, 6:40 pm
#5
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
IMO, that’s the best. But the tweet gets to them and their personnel record, and the chit / chit number gets them a chance to win some money. (Not as good as the discontinued SOS policy, but better than the original AAB as introduced.)
Apr 26, 2018, 7:53 am
#7
Join Date: Dec 2013
Location: Everywhere
Programs: AA EXP, AA 3.5MM, AMEX Platinum
Posts: 8
Ask the employee for their Supervisor's email. This has proven effective for me and goes into their personnel file. The A&B recognition certificates are entered into a drawing for the employee. Plus AA limits the number of A&B recognition certificates they will send to you.
Apr 26, 2018, 3:27 pm
#9
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,148
+1 to telling them to their face. In a world where we all get to see how nasty and unruly some air travel pax can be, a kind word with a smiling face goes a LONG way. The personal satisfaction may just outweigh the positive contributions to their personnel files! ^