aa.com chrome error 400 Apr 2018 - workarounds, discussion

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Apr 9, 2018, 9:07 pm

estnet

Original Poster

Join Date: Dec 2000

Location: bay area, ca

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Posts: 4,833

aa.com chrome error 400 Apr 2018 - workarounds, discussion

A few days ago (using same laptop I've always used, win 10 and same chrome browser I've always used), I started having this error
1) I search for a rt eg sfo-cdg, outbound loads, select flight and try to get to return - url resolves to Http 400 error, back arrow takes me back to outbound flights
2) Use IE - no problem, return page loads as expected
I've rebooted, cleared cookies, etc. (which did nothing except make me re-enter a bunch of stuff for other sites), called AA web support - totally useless and still awaiting any reply from alleged "higher" level.

So is there any way to just clear everything for the aa.com in chrome or any other suggestions?

Apr 9, 2018, 10:50 pm

uscjeff

Join Date: Jan 2013

Location: Vail, CO

Programs: AA EXP/1mm, Marriott Titanium/LT Gold, UA Silver

Posts: 626

I have been having the same exact problem in Chrome and have been using Safari to get around it.

estnet likes this.

Apr 9, 2018, 11:04 pm

estnet

Original Poster

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Location: bay area, ca

Programs: UA plat, , aa plat, marriott LT titanium

Posts: 4,833

Did you call AA web support? Even tho they are hopeless maybe if they get enough reports they'll escalate enough to get it fixed!

Apr 10, 2018, 12:34 am

bse118

Join Date: Dec 2010

Location: DEN

Programs: AA EXP, AA Million Miles, Hilton Diamond

Posts: 2,586

I have been intermittently having the same problem.

Incognito mode in chrome works, IME.

Apr 10, 2018, 1:16 am

estnet

Original Poster

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Location: bay area, ca

Programs: UA plat, , aa plat, marriott LT titanium

Posts: 4,833

Quote:

Originally Posted by bse118

I have been intermittently having the same problem.

Incognito mode in chrome works, IME.

Thanks so much - it worked for me too - so much easier than switching browsers just for aa.com (and I really don't like IE)

Not a programmer but aa IT really seems to need some competent help (the one rep I talked to said "we've been having a lot of problems over the last few weeks - but couldn't say what they were)

Apr 10, 2018, 6:58 am

ne52

Join Date: Dec 2012

Posts: 468

Same issue last night, also in Chrome. Had to click through each screen about 4 times before throwing in the towel and moving to Safari.

Apr 10, 2018, 7:22 am

Drunkmuppet

Join Date: Oct 2002

Location: SFO

Programs: A few here and there

Posts: 207

Ugh, I've been having the same problem and AA support told me that I was the only one with the issue. Glad to hear I'm not.

Apr 10, 2018, 8:01 am

wolfeman27

Join Date: May 2016

Location: ORD

Programs: AA EXP, UA Gold

Posts: 98

I had these issues a week or two ago when using Chrome as well - I deleted all cookies from AA.com and the problem went away

Apr 10, 2018, 2:54 pm

estnet

Original Poster

Join Date: Dec 2000

Location: bay area, ca

Programs: UA plat, , aa plat, marriott LT titanium

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Quote:

Originally Posted by wolfeman27

I had these issues a week or two ago when using Chrome as well - I deleted all cookies from AA.com and the problem went away

I had deleted all cookies and it helped for about 5 minutes. I didn't know how to just delete aa.com (but now I know - thanks google) and I'll try again

wolfeman27 likes this.

Apr 10, 2018, 2:58 pm

#10

estnet

Original Poster

Join Date: Dec 2000

Location: bay area, ca

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Posts: 4,833

Quote:

Originally Posted by Drunkmuppet

Ugh, I've been having the same problem and AA support told me that I was the only one with the issue. Glad to hear I'm not.

Yes they tried to tell me that too (can't insert mad emoji b/c ft glitches), but I found it hard to believe and asked them to escalate it - don't know if they actually did - got a noreply email about it but never and f/u

Apr 10, 2018, 7:48 pm

#11

mvoight

FlyerTalk Evangelist

Join Date: May 2004

Location: DFW/DAL

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Posts: 21,422

Quote:

Originally Posted by Drunkmuppet

Ugh, I've been having the same problem and AA support told me that I was the only one with the issue. Glad to hear I'm not.

Their web support seems to have issues with tracking the number of complaints then.

Apr 11, 2018, 1:14 am

#12

justforfun

Join Date: Mar 2003

Location: NYC/PSP

Programs: AA EXP, A3 Gold

Posts: 4,106

Filed a complaint as well. Let's see if it ever gets fixed.

Apr 11, 2018, 1:41 am

#13

estnet

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Location: bay area, ca

Programs: UA plat, , aa plat, marriott LT titanium

Posts: 4,833

The funny thing is that the rep I spoke to said "oh chrome, our website is designed to work best on chrome" ????!!!!!

Apr 11, 2018, 6:59 pm

#14

estnet

Original Poster

Join Date: Dec 2000

Location: bay area, ca

Programs: UA plat, , aa plat, marriott LT titanium

Posts: 4,833

So deleting the aa cookies worked for a few uses of the website - then again today got the same error! I suppose I can keep deleting the cookies or use incog, but will just book the flight I need to use up my last swu and then just avoid AA altogether