Interline with Aer Lingus? (To merge)
Jan 23, 2018, 1:51 pm
#1
Original Poster
Join Date: Feb 2013
Posts: 15
Interline with Aer Lingus? (To merge)
Purchased an itinerary through the Chase UR portal STL->ORD->DUB. STL->ORD is on AA metal and ORD->DUB is on Aer Lingus metal. I know Aer Lingus is not in OneWorld and therefore AA generally won't interline and check bags all the way through. I've also heard scenarios where they do check them through.
While it was one itinerary purchased through Chase, I see that I have separate PNRs for the AA portion and the Aer Lingus portion. I assume I'll have to recheck bags? Any chance they'll check them through? Do I have any rights here?
Thanks in advance.
While it was one itinerary purchased through Chase, I see that I have separate PNRs for the AA portion and the Aer Lingus portion. I assume I'll have to recheck bags? Any chance they'll check them through? Do I have any rights here?
Thanks in advance.
Jan 23, 2018, 4:15 pm
#2
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Location: MEL CHC
Posts: 21,030
Purchased an itinerary through the Chase UR portal STL->ORD->DUB. STL->ORD is on AA metal and ORD->DUB is on Aer Lingus metal. I know Aer Lingus is not in OneWorld and therefore AA generally won't interline and check bags all the way through. I've also heard scenarios where they do check them through.
While it was one itinerary purchased through Chase, I see that I have separate PNRs for the AA portion and the Aer Lingus portion. I assume I'll have to recheck bags? Any chance they'll check them through? Do I have any rights here?
While it was one itinerary purchased through Chase, I see that I have separate PNRs for the AA portion and the Aer Lingus portion. I assume I'll have to recheck bags? Any chance they'll check them through? Do I have any rights here?
AA forum https://www.flyertalk.com/forum/amer...es-2016-a.html
OW forum Bag interlining issues and OW policy changes (Combined threads)
Click to open the wikis
Edit
The pdf was/in the wiki
Dated Sept 01 2016
Post 4 link fails
Last edited by Mwenenzi; Jan 23, 2018 at 9:54 pm
Jan 23, 2018, 4:43 pm
#3
Join Date: Dec 2004
Posts: 5,632
Each airline involved in an itinerary will always have its own PNR, so that does not necessarily mean the two flights are on separate records. Look it up on AA's web pages and see if they list the whole trip. Only takes a few seconds.
Jan 23, 2018, 9:37 pm
#4
Moderator: American AAdvantage
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In spite of the confusion, this is what AA says:
Link to American Airlines' policy on through checking baggage as of 1 Sep 2016. Notice that different protocols are followed in IROPS / OSO conditions.
When issuing separate tickets it is important your customer be informed that American is unable to ‘through-check' bags with 2 separate tickets (PNRs) if they are traveling on American and non-oneworld carriers. This will result in an airport check-in representative collecting the required baggage fees based on each airline's established policies.
Please advise the customer to allow additional time to claim their baggage, present the required travel documents to enter the country, if relevant, and meet check-in requirements for the connecting flight. The Minimum Connecting Time (MCT) will usually not be sufficient when the customer has separate tickets issued for each airline.
Link
(One PNR can be comprised of several tickets - up to 16, if memory serves.)
Link to American Airlines' policy on through checking baggage as of 1 Sep 2016. Notice that different protocols are followed in IROPS / OSO conditions.
Code:
Through Checked Baggage Policy (AA, 1 Sep 2016) (link to PDF) To align American Airlines (AA) with our oneworld partners and to reduce baggage mishandlings, we will now only through check customers and baggage when all the tickets are in the same PNR. Through check-in will be honored between the following carriers only:What if I have separate tickets in the same PNR for itineraries with American to a non-oneworld carrier? "Our policy on American to non-oneworld airline tickets has not changed. We will not through check customers or bags even if the tickets are in the same PNR." What would be the bag charges if the customer holds separate tickets in separate PNRs? American will not through check a customer’s bag, regardless if it is a oneworld carrier. The customer will need to collect their bag at the final destination on the AA ticket. They will pay for the bag on the second ticket when they recheck it. This may involve exiting the secure area, then claiming and re-checking the bags. The Minimum Connecting Time (MCT) will usually not be sufficient when the customer has separate tickets issued for each airline. International flights will usually require claiming bags, clearing customs and rechecking bags on another carrier to be continued to their next destination. What will customers be charged if we can through check the bag? The charges would depend on what tickets the customer holds in the same PNR. Do Alaska and our other codeshare/interline partners count as affiliate airlines? No, the oneworld affiliate airlines are generally the regional partners of the other oneworld carriers. If a customer held an AS ticket and an AA ticket in the same PNR we would not through check the bag. They would need to reclaim then recheck their bag with AS.
- American Airlines and American Eagle
- oneworld airlines and affiliates
Please advise the customer to allow additional time to claim their baggage, present the required travel documents to enter the country, if relevant, and meet check-in requirements for the connecting flight. The Minimum Connecting Time (MCT) will usually not be sufficient when the customer has separate tickets issued for each airline.
Link
(One PNR can be comprised of several tickets - up to 16, if memory serves.)
Jan 23, 2018, 11:58 pm
#5
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Correction: AA chooses not to through-check bags in that situation. They are perfectly capable of doing so.
Jan 24, 2018, 5:27 am
#6
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The important part is whether you have one ticket or two. If you have two separate tickets you're out of luck. Check with Chase to see how they ticketed this.
Jan 24, 2018, 5:36 am
#7
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Jan 24, 2018, 9:09 am
#8
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Jan 24, 2018, 9:42 am
#9
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Until OP gets back with the simple answer to the question of whether he has one or two e-eickets, there is no answer for him.
It's a real mistake for people to interchange industry jargon such as "PNR" when it really does matter.
It's a real mistake for people to interchange industry jargon such as "PNR" when it really does matter.
Jan 25, 2018, 11:46 am
#10
Original Poster
Join Date: Feb 2013
Posts: 15
My apologies. I appreciate everyone's replies. I'm not sure how to check if it is one ticket or not. When I pull up the itinerary on AA.com, it shows both flights, including the Aer Lingus segment. When I pull it up on the Chase portal, I see one itinerary but two numbers they identify as PNR's - one for each segment. Is there a way to verify if it is two tickets or one?
Jan 25, 2018, 12:00 pm
#11
Join Date: Apr 2009
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My apologies. I appreciate everyone's replies. I'm not sure how to check if it is one ticket or not. When I pull up the itinerary on AA.com, it shows both flights, including the Aer Lingus segment. When I pull it up on the Chase portal, I see one itinerary but two numbers they identify as PNR's - one for each segment. Is there a way to verify if it is two tickets or one?
Note that ticket numbers are permanent and never reused. PNRs (which are 6-digit alphanumeric strings) are used to access your reservation and are recycled eventually. There may well be multiple PNRs; each airline will have a different one for your reservation, and the reservation system may have yet another PNR. However, for a given ticket, there will be only one ticket number.
Jan 25, 2018, 1:20 pm
#12
Join Date: Dec 2004
Posts: 5,632
You want to look at your eticket receipt. It will list the ticket number(s). They will be 13-digit numbers, starting with 001 if it was issued by AA and 053 (I think) if issued by EI (Aer Lingus). (The first 3 numbers in the ticket number indicate the "ticketing carrier", the carrier that issued the ticket. Tickets can include flights marketed and/or operated by carriers other than the ticketing carrier; sometimes, the ticketing carrier doesn't actually operate any of the flights on a ticket.) There will be at least one ticket number per passenger. If you have multiple ticket numbers per passenger, you have multiple tickets.
Last edited by SeeBuyFly; Jan 25, 2018 at 1:27 pm
Jan 25, 2018, 2:36 pm
#13
Join Date: Apr 2009
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Who cares? The OP has now reported that So the two flights are on a single AA PNR. AA will see this and will send the OP's baggage through. Are they really going to explain to a customer that "Yes, it's on a single PNR but it's two separate tickets, so you lose---for reasons that are beyond the comprehension of any regular person?" Is there any dp of that happening?
What if I have separate tickets in the same PNR for itineraries with American to a non-oneworld carrier?
Our policy on American to non-oneworld airline tickets has not changed. We will not through check customers or bags even if the tickets are in the same PNR
Our policy on American to non-oneworld airline tickets has not changed. We will not through check customers or bags even if the tickets are in the same PNR
But it's the policy. I don't know if there are any reports of customers trying to through-check a bag in this specific scenario (same PNR, different tickets, non-oneworld partner) and whether AA followed the policy or checked the bag through anyway. But given the policy, the OP should most definitely know whether they have one ticket or multiple tickets to be prepared.
Jan 25, 2018, 2:56 pm
#14
Original Poster
Join Date: Feb 2013
Posts: 15
Ok, so, maybe off topic, but how do I check if I have separate tickets or not? Typically I thought the ticket number can be viewed under the receipt on AA.com, but that option doesn't seem to be available. This is my first time booking a flight through the UR portal - I dont see any ticket numbers but is there a way to view it on there? Otherwise should I call AA?
Thanks again for everyone's help.
Thanks again for everyone's help.