EXP: Standby multiple people on different PNR
Jan 19, 2018, 12:16 pm
#1
Original Poster
Join Date: Nov 2001
Location: RDU
Posts: 2,264
EXP: Standby multiple people on different PNR
I know this won't get the rules changed, but wanted your thoughts on this.
Booked 4 tickets on same PNR (1 EXP, 3 no status) months ago. Last week, decided to get on the upgrade list, so agent split into 2 separate PNR's (2 passengers on each).
Was hoping to get our of RDU earlier tonight given weather issues, and there's lots of room on the earlier flight to CLT. Agent says (as I expected) that those on my PNR can get confirmed standby for free, while the 2 pax on the separated PNR can not standby, period.
I know this is the rule. But... why? This was clearly booked as one record that AA needed to split. Feels like I'm losing one status benefit (free standby) for the possibility of another (upgrades). BTW, first is full, so the upgrade isn't going to happen anyway.
Feels like this is a simple one for AA to do the right thing. Even if their IT systems require splitting the PNR, how about following the 'common sense' rule and overriding the standby for the other 2 passengers?
Booked 4 tickets on same PNR (1 EXP, 3 no status) months ago. Last week, decided to get on the upgrade list, so agent split into 2 separate PNR's (2 passengers on each).
Was hoping to get our of RDU earlier tonight given weather issues, and there's lots of room on the earlier flight to CLT. Agent says (as I expected) that those on my PNR can get confirmed standby for free, while the 2 pax on the separated PNR can not standby, period.
I know this is the rule. But... why? This was clearly booked as one record that AA needed to split. Feels like I'm losing one status benefit (free standby) for the possibility of another (upgrades). BTW, first is full, so the upgrade isn't going to happen anyway.
Feels like this is a simple one for AA to do the right thing. Even if their IT systems require splitting the PNR, how about following the 'common sense' rule and overriding the standby for the other 2 passengers?
Jan 19, 2018, 12:27 pm
#2
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Jan 19, 2018, 12:40 pm
#3
FlyerTalk Evangelist
Join Date: Jun 2013
Posts: 17,457
There ought to be a mechanism available for an authorized human to investigate and override the rule in this kind of situation. It won't guarantee that you'll be accommodated. The agent may find other circumstances conflict with your needs. Or they may have their own agenda.
But not even having an avenue of human intervention (or employing humans to simply voice that they have no choice because of the rules) begs the question of why not just parse and codify everything into strict binary rules and do away the human agent entirely?
But not even having an avenue of human intervention (or employing humans to simply voice that they have no choice because of the rules) begs the question of why not just parse and codify everything into strict binary rules and do away the human agent entirely?
Jan 19, 2018, 12:54 pm
#4
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,483
I know this won't get the rules changed, but wanted your thoughts on this.
Booked 4 tickets on same PNR (1 EXP, 3 no status) months ago. Last week, decided to get on the upgrade list, so agent split into 2 separate PNR's (2 passengers on each).
Was hoping to get our of RDU earlier tonight given weather issues, and there's lots of room on the earlier flight to CLT. Agent says (as I expected) that those on my PNR can get confirmed standby for free, while the 2 pax on the separated PNR can not standby, period.
I know this is the rule. But... why? This was clearly booked as one record that AA needed to split. Feels like I'm losing one status benefit (free standby) for the possibility of another (upgrades). BTW, first is full, so the upgrade isn't going to happen anyway.
Feels like this is a simple one for AA to do the right thing. Even if their IT systems require splitting the PNR, how about following the 'common sense' rule and overriding the standby for the other 2 passengers?
Booked 4 tickets on same PNR (1 EXP, 3 no status) months ago. Last week, decided to get on the upgrade list, so agent split into 2 separate PNR's (2 passengers on each).
Was hoping to get our of RDU earlier tonight given weather issues, and there's lots of room on the earlier flight to CLT. Agent says (as I expected) that those on my PNR can get confirmed standby for free, while the 2 pax on the separated PNR can not standby, period.
I know this is the rule. But... why? This was clearly booked as one record that AA needed to split. Feels like I'm losing one status benefit (free standby) for the possibility of another (upgrades). BTW, first is full, so the upgrade isn't going to happen anyway.
Feels like this is a simple one for AA to do the right thing. Even if their IT systems require splitting the PNR, how about following the 'common sense' rule and overriding the standby for the other 2 passengers?
