Different bucket availability on Matrix and on EF
Jul 12, 2017 | 10:59 am
#1
Original Poster
Join Date: May 2005
Programs: BA Gold, AA PLT PRO, AGR, Strawberry (Nordic Choice), Marriott Bonvoy
Posts: 4,793
Different bucket availability on Matrix and on EF
Looking to book a flight:
AA website shows only V class available.
EF shows only V class.
Matrix shows S class as well.
On EF, I see S class only available on the BA codeshare for the equivalent AA flight.
What's going on? Which can I trust?
AA website shows only V class available.
EF shows only V class.
Matrix shows S class as well.
On EF, I see S class only available on the BA codeshare for the equivalent AA flight.
What's going on? Which can I trust?
Jul 12, 2017 | 11:46 am
#2
Join Date: Aug 2013
Posts: 9,977
Where are you departing from?
EF by default shows USA point of sale availability. Matrix by default shows POS of the departure city - but you can adjust this to whichever POS you want. Different POS have different availability.
Also if you're looking at a connecting itinerary, married segment logic may be in play which means individual sectors may have different availability when looked at as a standalone flight than when looked at together as connecting flights.
EF by default shows USA point of sale availability. Matrix by default shows POS of the departure city - but you can adjust this to whichever POS you want. Different POS have different availability.
Also if you're looking at a connecting itinerary, married segment logic may be in play which means individual sectors may have different availability when looked at as a standalone flight than when looked at together as connecting flights.
Jul 12, 2017 | 12:00 pm
#3
Original Poster
Join Date: May 2005
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JFK-LHR-JFK and I'm searching from a US IP address physically located in the USA anyway!
So should be no SITI/SOTO issue and no married segments either
So should be no SITI/SOTO issue and no married segments either
Jul 12, 2017 | 12:40 pm
#4
Join Date: Aug 2013
Posts: 9,977
Jul 12, 2017 | 12:52 pm
#5
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Join Date: May 2005
Programs: BA Gold, AA PLT PRO, AGR, Strawberry (Nordic Choice), Marriott Bonvoy
Posts: 4,793
Fascinating! I now see the two different results are that S is available when OSL is the sales city but only V is available when NYC is the sales city.
How would one buy S priced in dollars? Using a European AA website and call the web services desk to reprice the itinerary?
And one other question: has anyone produced a search engine that finds, for a given specific itinerary, the cheapest sales city with the best bucket availability? That would be a great way product.
How would one buy S priced in dollars? Using a European AA website and call the web services desk to reprice the itinerary?
And one other question: has anyone produced a search engine that finds, for a given specific itinerary, the cheapest sales city with the best bucket availability? That would be a great way product.
Last edited by salut0; Jul 12, 2017 at 12:59 pm
Jul 17, 2017 | 3:09 pm
#6
Original Poster
Join Date: May 2005
Programs: BA Gold, AA PLT PRO, AGR, Strawberry (Nordic Choice), Marriott Bonvoy
Posts: 4,793
Update here: priced the itin using an LHR point of sale on americanairlines.co.uk -- it was only possible to buy the itinerary using a GBP credit card. AA web services told me that repricing would make it a dollar equivalent which was clearly refaring it to the V-class fare rather than converting the S-class fare to USD from a GBP price.
Are the phone agents (either web services or other agents) not able to just convert the price and let you buy it with a USD credit card? An old thread I found suggested they could do it by phone but has this changed?
Are the phone agents (either web services or other agents) not able to just convert the price and let you buy it with a USD credit card? An old thread I found suggested they could do it by phone but has this changed?
Jul 18, 2017 | 5:16 pm
#8
Join Date: Jun 2006
Location: SFO/OAK
Programs: AA LT PLT 3.5MM, BAEC, UAMP, Skyteam (<10k) HH Gold, IHG Plat, Hertz Gold, GE/TSA TT
Posts: 2,724
Update here: priced the itin using an LHR point of sale on americanairlines.co.uk -- it was only possible to buy the itinerary using a GBP credit card. AA web services told me that repricing would make it a dollar equivalent which was clearly refaring it to the V-class fare rather than converting the S-class fare to USD from a GBP price.
Are the phone agents (either web services or other agents) not able to just convert the price and let you buy it with a USD credit card? An old thread I found suggested they could do it by phone but has this changed?
Are the phone agents (either web services or other agents) not able to just convert the price and let you buy it with a USD credit card? An old thread I found suggested they could do it by phone but has this changed?
Jul 18, 2017 | 8:00 pm
#9
Original Poster
Join Date: May 2005
Programs: BA Gold, AA PLT PRO, AGR, Strawberry (Nordic Choice), Marriott Bonvoy
Posts: 4,793
But how does that solve the problem of the fare only being available at a non-US point of sale? Do you mean I could have priced an S-fare on aa.com (US site) and paid using a USD credit card with a US billing address if I had accessed aa.com from a U.K. IP address?