Check to see if AA overcharged you. I had this 2 weeks ago. I bought a $1094 ticket and they charged me twice over 2 days. The 3rd day, they refunded the second charge. They issued the refund the day of travel, which scared the .... out of me thinking they cancelled my flight. I found later on after checking my statement the double charges.

And it was AMEX that notified me of the refund, not AA.

Maybe it's an error. If so, you may see it reversed soon enough. Don't spend it just yet !

However, when audit picks up an error which favors the customer, a refund does have to be issued. Despite what some people think, a public company can't simply pocket the cash.

Have you verified your trip is intact, and have you generated a receipt?

He said he already flew it.

I just got an e-mail which looks just like what OP described.

-I did not request a refund from AA.
-The e-mail spells out my full first name and full last name correctly.
-Master Card with last four digit listed on the e-mail is not mine.
-E-mail has AA logo.
-Says sender e-mail address is first.last@aa.com
-E-mail does not have any attachments nor links.

Looks highly suspicious. What is the point of this e-mail when there is no attachments nor links? One I can think is that this e-mail did not bounce back to the sender as undeliverable, confirming to the sender that this e-mail address is active e-mail address where bunch of spams and phishing e-mails can be sent…

Were there any graphics, such as the logo? It's old technology, but graphics can be used as a web beacon to show someone opened the message and confirms the address.

Yes, it could be the result of a simple error on an AAgent's part where they mashed up your account with a legitimate refund. As long as the CC number is correct (the proper pax) then it should shake out fine.

Follow-up:

I did go to AA.com refund page and entered the ticket number listed on the e-mail. Says refund was issued on the same date as the e-mail indicates, same amount as e-mail indicates, and to the same last four digit Master Card e-mail indicates.

So was this legitimate e-mail form AA but sent to the wrong person?

It is possible someone made a mistake in the email address.

I have received emails from airlines for reservations that I did not make. I assume that someone mis-typed their email address. This could have happened in the OP's case.

A few months ago, someone signed up for Netflix with an email address of mine. I'd guess stuff like this happens fairly often.

I always try to contact the airline to make sure they know about the email address issue. Hopefully it gets taken care of.

FWIW, I called Netflix to report the email address issue. They said they'd stop sending me emails. I asked what would happen to the account. They basically said the account would continue to be charged, but wouldn't be usable until the real holder contacted them.

AA schedule change - but I don't want a refund
 

Some months ago, I booked 4 domestic one way tickets on AA with sAAver miles (so 12,500 miles each). They just notified me of a change in my flights that now causes me to leave 2 hours later, arriving at my destination 2 hours later. I am not happy about the change as I would much prefer to arrive earlier rather than later.

I called but the only other flight they said I was eligible for was an even later flight. She offered to refund my miles - but that doesn't help me since pretty much all other flights that day are now 30k miles.

Is there anything I can do? My ideal would be a flight that leaves about 4 hours earlier than my original flight.

First time using AA miles so a lot to learn. Thanks :)

Call back and Ask them to open saaver inventory on the flight you want - with a 2 hour schedule change they should be accommodating

HUCA.

In virtually ever instance of an award schedule change I can recall, I was eventually able to secure the preferred itinerary - even in cases where saaver award inventory was not available. Perhaps my status helped?