|
Originally Posted by AA Flyer
(Post 26915155)
quick question: booking a "P" fare, 3 days before departure. what is the refund policy, if I need to cancel? thanks
|
Originally Posted by AA Flyer
(Post 26915155)
quick question: booking a "P" fare, 3 days before departure. what is the refund policy, if I need to cancel? thanks
Also, I noticed that Expedia also uses a company to provide 48 hour (sometimes more) price locks for a relatively small fee. I locked YVR-PHX-JFK for $15 while I messed around for a few days to see if I could find anything better (like a routing through LAX with flatbeds). I think AA is trading off the fact that people will book directly with them and not consider other booking options where hold or cancellation options ARE available under 7 days. |
Has anyone actually used this policy yet? I booked a ticket on the 18th and cancelled it less than 12 hours later, but as AA is different from the other airlines I didn't realize I actually had to request a refund separately (the other airlines offer it to you right away).
Now I'm terrified I've lost all of that money because they might refuse my refund request... :confused: |
Originally Posted by whicuz
(Post 26971199)
Has anyone actually used this policy yet? I booked a ticket on the 18th and cancelled it less than 12 hours later, but as AA is different from the other airlines I didn't realize I actually had to request a refund separately (the other airlines offer it to you right away).
Now I'm terrified I've lost all of that money because they might refuse my refund request... :confused: Clearly, by requiring this 2nd step and not automatically refunding the fare back to the CC or offering a credit, AA is violating the spirit if not the letter of DOT's 24-hour cancellation rule, which states: For any online cancellation that is covered by the 24-hour reservation requirement, in deciding whether to pursue enforcement action, the Enforcement Office considers it to be a violation of 14 CFR 259.5(b)(4) and an unfair and deceptive practice for a carrier not to offer consumers the option of receiving a full refund in the original form of payment before the cancellation request is submitted. Drew |
After cancelling a ticketed booking within 24 hours, do I need to apply for a refund?
EDIT: It appears it's not automatic and I had to submit a refund. This has been the first time I purchased after April 1st. |
Originally Posted by RogerD408
(Post 26553886)
Different cards will process differently depending upon the rules set up by the cards and their bank. Yes, if AA delays submitting the transaction (charge or credit), that will add to the time before the customer sees it but isn't the only deciding factor. Just like what caused this thread in the first place, just because one does it one way doesn't mean they all do it the same way.
If you want to test this with your card, try a charge and credit from the same merchant (someone like a retailer would be best where they process the credit at the register) and see how long it takes. Very good chance AA's transactions would take the same time once submitted to their CC processor. Any difference would be how long it takes AA to process. Maybe there are some transactions that AA determines need to be eye-balled before being approved. If that department is not staffed up to handle the extra load then delays will happen. And that is something AA can change. Maybe putting this into multi-city example would work. AA-MA-CC-CB routing. Where AA is AA, MA is their Merchant Account, CC is the credit card network (MC/Visa/etc), and CB is cardholder's bank. Each one of those has there own set of rules. And to break it down further charges travel F and get off the plane sooner than the credits in Y. Some may use only one jetway, some may use two so credits can clear at the same time as charges. My point is it may not be under AA's control to get the credits through any quicker regardless how UA does it. I know for a fact it's AA and not my bank. Why? Because it has been over a week and AA's prefund page still says "Pending Review". How is it my bank (or anyone else)'s problem when the refund is still pending review and hasn't been sent by AA yet? If it had said "Processed" but still doesn't show on my card, then I can understand it might be delayed somewhere in the middle. But the "Pending Review" display is AA's own ackowledgement that they are the hold-up. On the contrary, when I did a 24 hour refund with UA, first off they didn't require a second step to request refund (refund is automatic when you cancel), second the refund happened by way of releasing the initial charge so the charge didn't even post. That's how UA does it. So yea, it's not AA's fault. |
Originally Posted by roubaolic
(Post 27093304)
On the contrary, when I did a 24 hour refund with UA, first off they didn't require a second step to request refund (refund is automatic when you cancel), second the refund happened by way of releasing the initial charge so the charge didn't even post. That's how UA does it.
EDIT: When a ticket is purchased using a combination of gift card and credit card, does the refund credit the gift card? |
Originally Posted by ehallison
(Post 27121370)
I'd like to know this also. I scrolled through the last few pages of the thread and see several posters mentioned they had to go through an online refund-request process after canceling a ticket. But nobody has said their refund ever got approved and credited back to their credit card.
|
Originally Posted by rjw242
(Post 27121809)
I think this qualifies as a "no news is good news" situation. If people regularly weren't getting their refunds, you'd see a lot more angry posts in this thread! :)
|
Originally Posted by ehallison
(Post 27121370)
I'd like to know this also. I scrolled through the last few pages of the thread and see several posters mentioned they had to go through an online refund-request process after canceling a ticket. But nobody has said their refund ever got approved and credited back to their credit card.
In my case, my husband called about 28 hours after ticketing. He was told by the agent that he was "within the cancellation period" and she canceled the booking and told him to go online and request the refund. It's showing as pending review. He needs to book the new dates for his flights but I'm nervous that we've completely lost the value of the original ticket by handling it this way. |
Originally Posted by brownie20
(Post 27122537)
glad i'm not the only one on this worry boat :( may i ask does the refund status actually say "pending review" or does it say "your request is in progress"? will definitely report back when hopefully my refund goes through :)
|
Originally Posted by brownie20
(Post 27122537)
glad i'm not the only one on this worry boat :( may i ask does the refund status actually say "pending review" or does it say "your request is in progress"? will definitely report back when hopefully my refund goes through :)
|
Originally Posted by ehallison
(Post 27145149)
Sorry, I don't remember, and the refund has already been processed and is back on our credit card.
|
Originally Posted by ehallison
(Post 27145149)
Sorry, I don't remember, and the refund has already been processed and is back on our credit card.
|
Some agents are becoming super lazy. They are supposed to process the refund if the customer asks, instead of sending them to the online refunds page.
|
| All times are GMT -6. The time now is 1:57 pm. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.