Some agents are becoming super lazy. They are supposed to process the refund if the customer asks, instead of sending them to the online refunds page.

Any idea how long for AA to "process" a refund?
 

I had to cancel a trip to Australia that I was sure was non-refundable. However three different agents (all after checking with their rate desk) told me all but $200 WAS refundable to my CC (or could be changed to a new ticket for a $100 fee with any residual to a paper voucher.) For anyone interested, that fare basis is OLX4QT1. Not wanting to deal with a paper voucher, I took the refund route.

Naturally I had to use the refund portal, and it said the refund could not be automatically processed. So I filled in everything and submitted it. It now says it is "in process." Any idea how long before AA actually looks at it? (Once AA does process it I'd except to see a fast credit since it is a Citi AAdvantage card.)

Any idea how long for AA to "process" a refund?
 

I had to cancel a trip to Australia that I was sure was non-refundable. However three different agents (all after checking with their rate desk) told me all but $200 WAS refundable to my CC (or could be changed to a new ticket for a $100 fee with any residual to a paper voucher.) For anyone interested, that fare basis is OLX4QT1. Not wanting to deal with a paper voucher, I took the refund route.

Naturally I had to use the refund portal, and it said the refund could not be automatically processed. So I filled in everything and submitted it. It now says it is "in process." Any idea how long before AA actually looks at it? (Once AA does process it I'd except to see a fast credit since it is a Citi AAdvantage card.)

Did I mess up - trying to get a refund with AA
 

Hello...

I generally fly united, but as I won't make GS and I won't make the next break on getting certificates, I decided to try American

I bought 2 tickets, both one ways, both were refundable
I cancelled them
I tried the refunds site and nothing worked - said they couldn't be processed
1st phone call to AA desk said wait an hour
after 4 hours, still not working so I called back, that person said wait 24 hours
Tried just now and it works (26 hours later)
I had to fill out 2 forms for each ticket and they will be forwarded to a specialist to see if I can get my money back on a refundable ticket

Did I miss something? as someone who makes and cancels probably 50 tickets a year, if I have to do this for every ticket, I'll go insane.

Please tell me I missed a checkbox or something where they just refund my money rather than what i just went thru.


Mod - thanks for moving - I searched first but didn't find this gem, after reading the first 2 pages, I am horrified beyond belief and I guess Delta will be my back up

Did I mess up - trying to get a refund with AA
 

Hello...

I generally fly united, but as I won't make GS and I won't make the next break on getting certificates, I decided to try American

I bought 2 tickets, both one ways, both were refundable
I cancelled them
I tried the refunds site and nothing worked - said they couldn't be processed
1st phone call to AA desk said wait an hour
after 4 hours, still not working so I called back, that person said wait 24 hours
Tried just now and it works (26 hours later)
I had to fill out 2 forms for each ticket and they will be forwarded to a specialist to see if I can get my money back on a refundable ticket

Did I miss something? as someone who makes and cancels probably 50 tickets a year, if I have to do this for every ticket, I'll go insane.

Please tell me I missed a checkbox or something where they just refund my money rather than what i just went thru.


Mod - thanks for moving - I searched first but didn't find this gem, after reading the first 2 pages, I am horrified beyond belief and I guess Delta will be my back up

I've had luck using Twitter. DM the PNR and request and they can process it.

I've had luck using Twitter. DM the PNR and request and they can process it.

If the refund is to your credit card / original FOP, AA says it will process within seven days and you should see the refund on your next or following statement*.

We've started and consolidated this thread on cancellations and refunds (which took time due to an emergency) because the previous thread was as much about the now non-existent 24 hour hold.

/Moderator

*See the Wikipost for AA FAQ and links.

If the refund is to your credit card / original FOP, AA says it will process within seven days and you should see the refund on your next or following statement*.

We've started and consolidated this thread on cancellations and refunds (which took time due to an emergency) because the previous thread was as much about the now non-existent 24 hour hold.

/Moderator

*See the Wikipost for AA FAQ and links.

Hi!

Just have a question about the 24h refund policy. Does that work for changes too ?

What I mean is, if I book a ticket and call within 24h to change it will they waive the change fee or do I need to cancel, get a refund, and book again ?

Thanks

Hi!

Just have a question about the 24h refund policy. Does that work for changes too ?

What I mean is, if I book a ticket and call within 24h to change it will they waive the change fee or do I need to cancel, get a refund, and book again ?

Thanks

Not sure if this is the best place to ask but...

Bought a non-refundable ticket through Amex PTS...had to cancel it a month later (still before departure) though Agent indicated less the change fee, credit could be used for within 1 year.

Can an AAgent perform the new ticketing, utilizing my credit? Or does PTS need to do this? And how lucidly is there to be issues with the re-ticketing?

If it helps, ticket was Ex-USA on AA metal

Not sure if this is the best place to ask but...

Bought a non-refundable ticket through Amex PTS...had to cancel it a month later (still before departure) though Agent indicated less the change fee, credit could be used for within 1 year.

Can an AAgent perform the new ticketing, utilizing my credit? Or does PTS need to do this? And how lucidly is there to be issues with the re-ticketing?

If it helps, ticket was Ex-USA on AA metal

Bumping this...anyone? Does Amex have to book my new ticket or can I get aa to? Got conflicting answers from agents...

Bumping this...anyone? Does Amex have to book my new ticket or can I get aa to? Got conflicting answers from agents...