Thats good news. Thanks.

Dug back but didn't see a good answer on here.

I booked a nonrefundable ticket last week which I had to cancel within 24 hours. Which, hooray, makes me eligible for a refund! I canceled it on mobile. If there was a notation that I had to apply for a refund separately, it was below the fold and I did not see it.

The confirmation email said: "Your refund will be processed automatically if you booked at least 2 days before departure and canceled within 24 hours of buying your ticket." Which I did, so hooray, no more work needed!

Checked my card today and saw I had not been refunded. Clicked the "Refunds" button and, contrary to what it explicitly says in the email, there is a refund application process. And according to the website (and in contradiction to the email), you can only get a refund if you cancel the ticket AND APPLY FOR THE REFUND MANUALLY in 24 hours.

I have applied anyway. Does anyone else have any experience with this, and any feedback?

Thanks.

Any advice on how long a refund request should take? It's been two weeks and the AA Refund site still says "pending review." My ticket was fully refundable and it was cancelled prior to the flight, so I'm not sure what there is to review. I reached out on Twitter, but they didn't respond. Does anyone have advice on how to expedite the refund?

Have you had any luck lately? I'm 99.98% certain I purchased a refundable ticket back in July 2019 for a flight in June 2020. The conference got cancelled so I put in for the refund and don't understand why it requires manual review.

In my situation, AA cancelled three trips to Europe, two in April and one in May, all non refundable tickets. I used the refund request function on the website and three days later I got over $14,000 back on my AA credit card. I was amazed and grateful at how smooth everything went, I rescheduled a lot of travel for October through December and I hope that is far enough into the future and everything is back to normal for everyone, both from the health and economic standpoints.

I'm scheduled to fly on AA issued ticked via JAL to Tokyo (Friday) and then after a stopover to Kuala Lumpur (Tuesday 03.31). Malaysia is on a lockdown until the 03.31 - perhaps longer if necessary. According to AA website the flight to KL is not canceled. Neither is JFK-HND. Plus - and I really don't want to sound dramatic here - I had a heart attack on Tuesday, sigh... For realz. It's all good - they put a stent in and I don't feel any different but this is really not a moment to jump on the plane for a 3 months long trip to SE Asia :( Given that I'm not sure how soon I'll be able to travel again, I want to get a full refund for this trip but the only option I have now is canceling through the AA website for credit. I do have travel insurance. Should I just file a claim for the trip cancelation? Try to get someone at AA on the phone? Contact JAL?

I don’t use travel insurance so I’m not sure how they would handle a health event cancellation like this one but I do know from previous experience, AA is pretty inflexible with refunding a trip cancelled by the passenger on a non refundable ticket. I don’t believe JAL will be helpful. I’d pursue the travel insurance option and if that doesn’t work out, I’d phone AA although they will probably only allow you to reschedule to fly up until one year from the date when you were originally ticketed but mention your reason for cancelling and perhaps AA wIll make an exception. Good luck with everything.

If your insurance covers medical cancellations, why not use it?

Having only cancelled flights for corporate travel that were under my name, I could use a little help understanding American airlines cancellation process.

Scenario:
I plan to pay for and book flights on American for 4 people. All would be booked as Main Cabin tickets (not basic economy). If a passenger other than myself is unable to travel and I cancel just the one ticket, after paying the $200 change fee who can use the remaining credit? Since I paid for it would I be able to use it or can only the ticketed passenger use the credit? This is for travel in the future so (hopefully) none of the Corona virus waivers will be applicable.

If a passenger cancels their ticket, there will be a credit in the amount of their ticket available for that passenger's use. If there is a fee, it will be payable by that passenger at the time the credit is used.

So, you split the ticket of the canceling passenger away from the 3 remaining and cancel the one ticket.
Change fee is paid when you rebook the credit but the passenger's name stays on the ticket - ie, you can't use it for someone else.

Are you sure? We used a credit from one passenger to apply to a booking with 2 people
The agent split the new reservation into 2, applied the credit to the original passenger, and the remainder of the credit went to the other passenger's booking

I meant you couldn't use credit for John D towards a single ticket for Jane D only.
In your case, it appears that you used a credit for John D towards a booking for John D *and* Jane D on the same ticket.
Correct?

Well another data point... in exactly the same position... refund has been pending for 2 weeks and there seems to be nothing anyone can do when I call up. The refunds site still says 7 working days, which we are well past now. I am desperate to rebook for later in the year, but my guess is that they'll refund the trip into vouchers and that's obviously what I'd use for the new booking. Does anyone know of a way of escalating the request within AA?

There doesn't seem to be any logic to their process. Just this past Sunday I cancelled two non-refundable tickets due to schedule changes, the first was exactly two hours difference and the second was 2 1/2 hours. I have already received the refund for the first ticket, the other two are still pending. Literally were cancelled within 5 minutes of each other.

Back in March wife and I had a trip to Austria using miles + copy to move to J for both. Our flight was cancelled so we were able to get a refund. The tickets have been refunded, my wife's miles have been put back into her account, but mine have not been returned yet. Nothing yet related to either ticket for the co-pay portion. Agents at the reservations desk just keep using the excuse they are overwhelmed right now...