sorry guys but I have to bother you again since I am severely confused.
i have a ticket
- 001 Stock (AA ticket)
- issued and bought 02/27
- first travel date: 12/24

as I understand the rebooking policy right now this ticket isn't eligible for a cancellation and re-use of the ticket value for a future travel... (cause travel begin is later than 09/30)

but when I go to find-my-trip and click on it states:

"There's no need to call Reservations right now. You can cancel your trip and use the value of your unused ticket toward future travel on American.
Depart
Berlin, Germany to Washington, DC

Thursday, December 24, 2020

Return
Washington, DC to Berlin, Germany

Thursday, December 31, 2020

If you cancel, we’ll send an email that includes your ticket number. Keep this handy so you can refer to it when you call to rebook.


what Is correct?

I think the notation you're seeing is relating to you wanting to make a change/cancellation due to uncertainty around travel. In such case, there's another thread about coronavirus-related changes/cancellations.
However, if AA canceled one of the flights on your itinerary or made a schedule change of significant time difference or changed you from a nonstop to a connection, you can request a cancellation for a refund. Those rules have always existed, even before coronavirus.
I can't tell from your itinerary above - did AA make some sort of change to your originally scheduled trip?

thanks for that input. i write in mentioned thread

Being it international, a change in aircraft is a significant enough change to get a refund. I got an international trip cancelled and fully refunded for a ticket this fall by citing the change in aircraft as unacceptable. (Which I am actually somewhat serious about, I chose the route and destination quite in part because I wanted to try out the J product on the 77W and I spent a small premium for that ticket because it allowed me to call into SWUs to get into J. The schedule never changed, except it went to a 788.)

And I didn't call it in, I just cancelled and then did the request through the prefunds.aa.com site. Took about 10 days for approval, but then just 1 day for the credit to show up.

I have two TATL r/t tickets on AA stock, all flights are op. by BA.

BA has now cancelled the inbound flight (more than two weeks prior to the departure date). EC261/2004 clearly applies (as BA still falls under the treaty in 2020). We would like to get a full refund (as is our right according to article 8 in combination with article 5 of the treaty). No compensation is due.

So the legal situation is clear. But how to go about this in practice? Contact BA or AA. How to escalate if only a voucher/rebooking is offered?

You need to contact AA or the agency you booked with. BA would just refer you back to them anyway. Just say flight was cancelled and you want a refund. I wouldn't even mention EU261 as it just confuses the issue at hand.

(As to EU261 it is part of UK law (via secondary legislation) and will remain UK law unless and until it is repealed by the UK Parliament.)

You should contact the airline or agency from whom you purchased your tickets and ask for a full refund.

Hi back, and thanks! I did this on Monday per your advice—within an hour they responded that they had canceled my ticket and submitted the refund request, and this morning they confirmed my refund is on the way. Needless to say, I'm impressed by them and super relieved I didn't have to deal with the phone at all. I'll definitely rebook with them when the world returns to normal...or at least a travel-friendly version of itself.

Final update: the refund is dated the 19th and it hit my CSR this morning :tu:

-J.

After going back and forth with AA (which cancelled my ticket back in March, which was on BA metal) and AmexTravel, on which I booked it, I finally, after a long phone call this morning with AmexTravel, was told I would be getting a refund within 45 days, rather than the credit that had to be used from 12 months of purchase (extended for 6 months by AA). I hope I get it. I see my reservation now shows up as cancelled on AA.com, where before it still showed the original travel dates. Now I just have to hope that AA and AmexTravel (Expedia) do not go bankrupt in the next 45 days, I suppose.

In normal times I would have been fine with a credit. I'd have used it up within a month or two. Nowadays, who knows?

I cancelled an award reservation 10 days ago over the phone due to a schedule change from nonstop to connecting. I never received any confirmation email saying the reservation was cancelled. The reservation is gone under "Your Trips" in my account. The agent on the phone said the fees and taxes will be refunded to the same card I used to purchase the flights and the miles will be redeposited to my account. However, after 10 days I have not received the refund and miles have not been reinstated. I have been seeing that most people posting getting their refunds between 7 and 10 days. Are they taking longer to process refunds or should I call back?

My data point: had a direct transatlantic AA flight in May for my mother-in-law on AA ticket booked via AA.com which got changed to indirect. The flight was paid for by me, and I applied 2 SWUs to upgrade to business class. Submitted the refund request on April 8th and it's been stuck in "Pending Review" ever since. The SWUs have been redeposited but no sign of the original ticket price nor the second payment for the additional taxes for the upgrade. I just called the AA Exec Plat line and the guy was polite but basically told me to be more patient. He said there are three people processing all the millions of refund requests.

Just file a chargeback. This is a simple case. You have been told that you are due a refund and the DOT rules dating to 2011 and reasserted on April 3, points to a 7-day refund period.

No reason to wait past the 8th day or to make 2nd and other follow-up calls.

My miles were credited back immediately but had to wait 2 weeks for refund to appear on credit card. The refund was also £60 short on each ticket so I had to phone back and am still waiting a week later for them to refund the correct amount.

It took nearly two weeks, but got my taxes and fees refund for an international Award flight canceled 4/12.