AA automatic rebooking question. Why?
Jun 28, 2016, 4:44 pm
#1
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Posts: n/a
AA automatic rebooking question. Why?
Facts: AA passenger flying A (SEA) to B (DFW) then passenger connecting on AA from B (DFW) to C (TUL).
A to B flight was known to be running an hour and a half late when the aircraft began flying from B to the A for the A passenger pickup. Because of this A to B delay the traveler would miss his scheduled B to C flight.
To keep that from happening the AA computer automatically rebooked the B to C leg to a later flight which would allow the delayed passenger to have plenty of time to make the just rescheduled B to C later flight. So far so good.
BUT the AA computer also rebooked the A to B segment to a later flight as well creating a needless tighter connection to the rescheduled B to C flight.
Why?
A to B flight was known to be running an hour and a half late when the aircraft began flying from B to the A for the A passenger pickup. Because of this A to B delay the traveler would miss his scheduled B to C flight.
To keep that from happening the AA computer automatically rebooked the B to C leg to a later flight which would allow the delayed passenger to have plenty of time to make the just rescheduled B to C later flight. So far so good.
BUT the AA computer also rebooked the A to B segment to a later flight as well creating a needless tighter connection to the rescheduled B to C flight.
Why?
Jun 28, 2016, 5:48 pm
#3
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,781
AA's rebooking algorithm generally assumes people want to spend the least amount of time traveling as possible, and schedules connections accordingly.