Help please: Getting documentation from AA for insurance claim
May 13, 2016, 9:03 am
#1
Original Poster
Join Date: Nov 2007
Location: London UK
Programs: BAEC Silver, IHG Diamond Ambassador
Posts: 2,044
Help please: Getting documentation from AA for insurance claim
Unfortunately my Dad's wife has been diagnosed with cancer, was unable to travel last month and is unlikely to be well enough to fly again anytime soon. I called to cancel their booking and the record locator is now showing as cancelled online but their insurance company wants written confirmation from AA that the tickets have been cancelled and whether any taxes are due to be refunded.
When I called AA I was told they cannot help with this. Do I need to HUACA? Is there a particular department I need to speak to? Any help would be much appreciated as the cost of the flights was in excess of £2k so it's a lot to lose if we can't get the correct documentation to satisfy the insurance company.
Thanks.
When I called AA I was told they cannot help with this. Do I need to HUACA? Is there a particular department I need to speak to? Any help would be much appreciated as the cost of the flights was in excess of £2k so it's a lot to lose if we can't get the correct documentation to satisfy the insurance company.
Thanks.
May 13, 2016, 10:46 am
#2
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,588
My condolences.
What route?
Your tickets have not been canceled. I should think that a screen print that shows that the reservation has been canceled would suffice, no?
As to refundability of taxes, have you submitted a refund request to see what, if anything, AA will refund to you? Merely canceling a ticketed flight does not automatically constitute requesting a refund.
What route?
Your tickets have not been canceled. I should think that a screen print that shows that the reservation has been canceled would suffice, no?
As to refundability of taxes, have you submitted a refund request to see what, if anything, AA will refund to you? Merely canceling a ticketed flight does not automatically constitute requesting a refund.
May 13, 2016, 11:01 am
#3
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,039
I once had a similar issue that I needed to get documentation from AA for insurance purposes. Very simply, I wrote in a polite e-mail via the webform explaining that I needed a letter from AA to be able to process my travel insurance claim. I clearly stated exactly what I needed from them. 24 hours later, I had an e-mail giving me all the information my insurance company needed. It was actually quite easy and painless. I'd suggest doing this rather than calling in.
When writing in, be concise and only put in the necessary information. AA doesn't need to know the details behind why you cancelled...it will just muddy the waters. State explicitly what you need in a polite way, and you should get the letter for your insurance without issue.
When writing in, be concise and only put in the necessary information. AA doesn't need to know the details behind why you cancelled...it will just muddy the waters. State explicitly what you need in a polite way, and you should get the letter for your insurance without issue.
May 13, 2016, 11:04 am
#4
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,588
To see the refund value of a ticket, and to request a refund, visit http://prefunds.aa.com. Print screen shots of all relevant pages for submission to the insurance carrier.