New AA Partnership with Uber
Feb 11, 2016, 10:00 am
#1
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New AA Partnership with Uber
FORT WORTH, Texas – American Airlines is partnering with Uber to create a door-to-door streamlined service to help customers get from home or work to the airport and back. The companies will work together to provide customers faster service, better airport navigation, rider promotions and mileage promotions.
The American Airlines app now has added functionality for navigation to guide customers to the nearest Uber pick up location at 11 airports across the country.
CLT
ORD
DFW
LAX
JFK
LGA
PHL
PHX
SFO
SJC
DCA
The American Airlines app now has added functionality for navigation to guide customers to the nearest Uber pick up location at 11 airports across the country.
CLT
ORD
DFW
LAX
JFK
LGA
PHL
PHX
SFO
SJC
DCA
Quick Info:
- All AA customers who do not have an Uber account can get up to $20 off one ride with the RIDEAA code.
- EXP will receive a code for up to $25 off in March, even if you already have an Uber account. ^
- For a limited time, customers who use their AAdvantage® Aviator™ MasterCard® as the method of payment for Uber purchases will earn two additional bonus miles for every $1 spent on their Uber rides from February 7 through July 31, 2016. Total bonus miles will be awarded after the promotion ends.
Press Release:
http://hub.aa.com/en/nr/american-air...el-even-easier
Feb 11, 2016, 12:12 pm
#2
Join Date: Apr 2009
Location: YYF/YLW
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Posts: 5,951
This strikes me as awfully pointless unless there's something I'm missing. At PHL at least Uber (UberX) can't even pick up at the airport anyway. How is AA's app producing a reminder for me to go to Uber's app to order a ride helpful? The $20 discount for first-time riders is available to anyone anyway (or maybe anyone who knows someone else who's used Uber). I'm struggling to imagine the point of this.
Feb 11, 2016, 12:26 pm
#4
Join Date: Apr 2009
Location: YYF/YLW
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Posts: 5,951
One innovation that might be nice is if they tie check-in to being in an Uber car. If your car gets stuck in traffic delaying you enough to miss your flight and the Uber-estimated time to get to the airport would have been early enough, AA protects you on the next flight (as a published rule, not counting on unpublished flat tire rule/agent mercy/etc). That's the only thing I could imagine being worthy of the "seamless" moniker AA's press release gives this that's more "seamless" than any other airport pickup is.
A policy like that would be very surprising and difficult to implement, to say the least.
A policy like that would be very surprising and difficult to implement, to say the least.
Feb 11, 2016, 1:06 pm
#5
Join Date: Apr 2005
Location: PHX
Programs: AA Peon Gold
Posts: 2,915
This strikes me as awfully pointless unless there's something I'm missing. At PHL at least Uber (UberX) can't even pick up at the airport anyway. How is AA's app producing a reminder for me to go to Uber's app to order a ride helpful? The $20 discount for first-time riders is available to anyone anyway (or maybe anyone who knows someone else who's used Uber). I'm struggling to imagine the point of this.
(Although it seems Gov. Ducey is onboard to get this changed, ASAP)
Feb 11, 2016, 2:06 pm
#6
Join Date: Apr 2011
Posts: 464
One innovation that might be nice is if they tie check-in to being in an Uber car. If your car gets stuck in traffic delaying you enough to miss your flight and the Uber-estimated time to get to the airport would have been early enough, AA protects you on the next flight (as a published rule, not counting on unpublished flat tire rule/agent mercy/etc). That's the only thing I could imagine being worthy of the "seamless" moniker AA's press release gives this that's more "seamless" than any other airport pickup is.
A policy like that would be very surprising and difficult to implement, to say the least.
A policy like that would be very surprising and difficult to implement, to say the least.
Feb 11, 2016, 2:14 pm
#7
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My next city (Vegas) has uber, but not on the list. And, it appears that at least two of cities do not even have airport Uber. Guessing they did not even do testing of the app. After all, they have thousands of employees going to and living in all these cities. Duh???
How can people roll out something without testing?
As to the bonus miles - big whoppeeee. I get double miles on my $20 trip. Okay, thanks, but nothing to get excited about.
How can people roll out something without testing?
As to the bonus miles - big whoppeeee. I get double miles on my $20 trip. Okay, thanks, but nothing to get excited about.
Feb 11, 2016, 2:20 pm
#9
Join Date: Nov 2013
Location: PHL
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Posts: 1,075
As mentioned, PHL and UberX are not getting along. Tickets & towing, along with the occasional sting (Philly Parking Authority, which licenses taxis in Philadelphia, requests Uber pickup at the airport and tickets the driver & tows the car on arrival), has definitely put the keibash on Uber's operations at the airport.
However, you can use Uber Black at PHL as their drivers are PPA licensed limo drivers and 100% legal.
However, you can use Uber Black at PHL as their drivers are PPA licensed limo drivers and 100% legal.
Feb 11, 2016, 2:31 pm
#11
Join Date: Jan 2006
Location: Maryland
Programs: Hilton Diamond, AA Ex. PLT, Delta Diamond
Posts: 190
I travel with a lot of people(5 or 6) and find taxi's big enough to accommodate us but never an uber drive. Good concept I will be curious to see the execution. I can always count on taxi's, is this uber service something I will be able to count on? Will it ask me my party number before my flight departure and have someone there to pick us up?
Feb 11, 2016, 2:51 pm
#12
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
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We have a forum here in Flyertalk for specific questions on rideshare services, such as Uber and Lyft:
http://www.flyertalk.com/forum/ride-...uber-lyft-747/
Let's keep this thread focused on the AA promo that deals with Uber, and address any Uber-specific questions/comments/complaints/discussion over in that forum.
Thanks!
aztimm
http://www.flyertalk.com/forum/ride-...uber-lyft-747/
Let's keep this thread focused on the AA promo that deals with Uber, and address any Uber-specific questions/comments/complaints/discussion over in that forum.
Thanks!
aztimm
Feb 11, 2016, 3:00 pm
#13
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For EXPs, a free $25 is nice. For Aviator card holders, 3 miles per dollar is nice; as only an occasional Uber user, I may not bother to switch cards since that offer is limited-time.
The rest of it is pretty un-exciting.
The rest of it is pretty un-exciting.
Feb 11, 2016, 3:06 pm
#14
Join Date: Oct 2011
Location: DFW
Programs: AA EXP - Marriott LT Platinum - National Exec Elite
Posts: 1,112
I travel with a lot of people(5 or 6) and find taxi's big enough to accommodate us but never an uber drive. Good concept I will be curious to see the execution. I can always count on taxi's, is this uber service something I will be able to count on? Will it ask me my party number before my flight departure and have someone there to pick us up?