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Originally Posted by e4west
Flight to DFW was just diverted to San Antonio due to weather. I am in business class still sitting on SA tarmac. What reimbursement, compensation or assistance can be expected, if any? Will they pay for a rental car to drive to DFW.
https://www.aa.com/i18n/customerServ...age.jsp#delays |
Flight #1512... still sitting on tarmac.
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Per FlightAware it will depart for DFW at 10pm.
Weather issues make it more difficult to get compensation. |
Originally Posted by e4west
(Post 25919692)
Flight #1512... still sitting on tarmac.
Another line of storms looks to be moving over the DFW area now, and there's a long line of diverted planes at various airports waiting to get to DFW, so it may be a little while before you get going again, I am afraid (though I have inside knowledge, so for all I know you could take off very shortly). |
Originally Posted by TheBOSman
(Post 25919174)
Just wanted to note that the center of Dallas and areas south are under a Tornado Warning currently. Hopefully everybody stays safe, get to shelter. DFW appears to have all inbound flights being held at their origin at the current time.
(Link in wiki post.) Code:
Current travel alerts |
Originally Posted by e4west
(Post 25919584)
Flight to DFW was just diverted to San Antonio due to weather. I am in business class still sitting on SA tarmac. What reimbursement, compensation or assistance can be expected, if any? Will they pay for a rental car to drive to DFW.
Having been in this exact situation, I just had a drink and was thankful I wasn't flying through the storm. |
They said they cannot serve cocktails while we are grounded.
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Now they are saying our ground crew has gone illegal and our flight is cancelled.
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Originally Posted by ty97
(Post 25919728)
There are lots of diversion from DFW this evening to a number of airports. Looks like at least 17 diversions to AUS, one of which (2331) has been in AUS since 6pm. Doesn't look like as many diversions to SAT, but there are a number there as well.
Another line of storms looks to be moving over the DFW area now, and there's a long line of diverted planes at various airports waiting to get to DFW, so it may be a little while before you get going again, I am afraid (though I have inside knowledge, so for all I know you could take off very shortly). Good luck. Bad weather day in Texas, with the eastern DFW area hit by tornadoes and flash flooding all over the place. Be glad you weren't diverted to Amarillo or Lubbock though - this storm becomes a blizzard there tomorrow. |
Originally Posted by JDiver
(Post 25919732)
And yet, DFW is prominently not listed among the "airports affected".
Originally Posted by e4west
(Post 25919799)
Now they are saying our ground crew has gone illegal and our flight is cancelled.
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Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
Originally Posted by e4west
Now they are saying our ground crew has gone illegal and our flight is cancelled.
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IMO, don't even think of driving. Very nasty conditions in some areas, with flash floods, high winds, etc. I'd call my favorite hotel chain number to identify a property with a room (preferably at the distressed traveler rate, and with a shuttle). The Embassy Suites is quite close. Or see if they have the cots, pillows and blankets available (more likely at DFW A, though.)
And get booked tomorrow. (No, AA won't cover your hotel and meals in cases of force majeure such as weather, unless you are a high value flyer. Maybe Concierge Key or 200,000 plus (probably plus plus) EQ Points this year.) |
HELP: Flight tomorrow cancelled, will miss separate ticket connection
Hi all ...
Thanks in advance for your help, I'm very nervous! I have the following ticketed itinerary tomorrow morning: ATL-DFW: Cash ticket on AA DFW-NRT-PEK: Advantage redemption on JAL I just got notified on my phone mobile boarding pass that the ATL-DFW has been cancelled. Looking at ExpertFlyer there are no alternatives on AA to make it to DFW in time for my connection. I've been told on this board and verified by https://ssc.aa.com/prmportal_enu/Age...ng%20Index.pdf that oneworld reaccommodations on Separate Tickets are in fact honored. My questions now are: 1. Hold times are quoted at 2-hours, is there a country reservation-number I could call that may be faster? 2. How do I deal with this over the phone? I know it's very complicated having a cash ticket connecting to a advantage redemption on a non-AA (but one world) airline. Should I quote the above link if they don't budge? 3. Worse case if we have to deal with this at the airport, who would be the best person to deal with this? Sorry for all the questions ... Best, faithwins |
in India: local office closed, US number hold time 2 hours; alternative?
Subject says it all. Last minute award seat has opened up but I have no way to get through to AA. Is there a secret trick? I am Pt but that doesn't help: I gave my AAdvantage number to the voice recognition system but wait time was still 2 hours.
They won't call back to India as far as I know. In any case, in 2 hours this seat will be gone. |
Australian office is good and usually doesn't have much of a hold.
I don't think this situation is outside the realm of what agents usually deal with. Just explain it clearly and you will either be offered reaccomodation options or told to deal with it when you get to Dallas and actually miss the connection (2nd option is quite likely). At the airport, the checkin desk (at ATL) or customer service desk (at DFW) could help you. It will help a LOT if you have flights researched before you call or before you get to the airport. JAL also flies to BOS, JFK, ORD, SFO, LAX, and SAN. AA may also choose to accommodate you directly on their own DFW-PEK service or ORD-PEK instead. |
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