RANT: "Are you priority?"
#16




Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,463
When you approach a gate agent to board, they should take your boarding pass. If your group isn't called yet, they should simply say, "I'm sorry sir/ma'am, but we are not boarding your zone yet" and ask them to please step aside until their zone is called. That's it. Simple, pleasant, direct and takes 2 seconds. If the person argues, they should reiterate what they just said. If the person refuses to move, then security may need to get involved.
A gate agent should not make any presumptions about a passenger's zone/cabin until they see their boarding pass. If you find that the gate agent's attitude was unacceptable, you should write in to AA and provide the specific information to them. If this gate agent consistently does this, then she may get some re-training. If you don't say anything, nothing can be done.
A gate agent should not make any presumptions about a passenger's zone/cabin until they see their boarding pass. If you find that the gate agent's attitude was unacceptable, you should write in to AA and provide the specific information to them. If this gate agent consistently does this, then she may get some re-training. If you don't say anything, nothing can be done.
#17
Join Date: Aug 2015
Location: Milwaukee
Programs: AA Pl, KL Platinum for Life
Posts: 384
Our family was flying last weekend and at Miami were were queued up for boarding near the front of the line but not at the very front. A man stepped in front of us. I said "Excuse me, we are in line" he said "I am in First Class" in a very nasty tone. I said "So are we" and he kind of mumbled under his breath and stepped to the side, when boarding was called he crowded in right behind us.
So yes- other passengers do it all the time, Gate Agents should not. I never see them police the line at all until they actually scan the boarding passes.
So yes- other passengers do it all the time, Gate Agents should not. I never see them police the line at all until they actually scan the boarding passes.
It's a shame people have to start crowding around the door before boarding. It is all because of the limited overhead space for their over allowance carry on bags and no one wants to miss out on the space.
#18
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist


Join Date: Sep 2006
Location: AUS / GRK
Programs: AA, HHonors, Hertz
Posts: 13,965
Our family was flying last weekend and at Miami were were queued up for boarding near the front of the line but not at the very front. A man stepped in front of us. I said "Excuse me, we are in line" he said "I am in First Class" in a very nasty tone. I said "So are we" and he kind of mumbled under his breath and stepped to the side, when boarding was called he crowded in right behind us.
So yes- other passengers do it all the time, Gate Agents should not. I never see them police the line at all until they actually scan the boarding passes.
So yes- other passengers do it all the time, Gate Agents should not. I never see them police the line at all until they actually scan the boarding passes.
Plus if he was in a bulkhead, he may have a fight to get everything in an overhead bin remotely close to his seat (that's one thing I hate about getting an upgrade to a bulkhead).
I never see them police the line at all until they actually scan the boarding passes.
That said, they had a, "special," seating area for F/J/PE, and those with status.
It was kind of nice not having to fight your way through the line (like I did for LHR-JNB).
This would be very handy for some of the long-haul flights on AA.
#19

Join Date: Oct 2008
Posts: 2,387
Well, it's a question. I would just answer "yes" and move on.
I've had people ask me similarly when traveling with my 6 and 10 year olds. Multiple times. At check in, etc.
What's the big deal?
I've had people ask me similarly when traveling with my 6 and 10 year olds. Multiple times. At check in, etc.
What's the big deal?
#20
FlyerTalk Evangelist




Join Date: Jan 2005
Location: BWI
Programs: AA Gold, HH Diamond, National Emerald Executive, TSA Disparager Gold
Posts: 15,180
I think it's more the attitude and assumption rather than just looking at the BP and saying something if the OP wasn't priority.
#21




Join Date: Dec 2010
Location: Indianapolis
Programs: Hilton-Diamond Lifetime Platinum AA UA, WN-CP, SPG Gold.
Posts: 7,385
I think someone is on an ego trip., if you fly up front very much and know it you show it.
#22
Original Poster




Join Date: Aug 2011
Location: St. Louis, MO, USA
Programs: AA PPro, Mariott Gold Elite, Lowly kettle across every other loyalty program.
Posts: 876
I get that clueless people stand in the priority line. In fact, if the GA had asked the person in front of, or the one behind me the same question, this thread doesn't get started.
#23
Join Date: Jan 2014
Location: ONT/FRA
Programs: AA EXP
Posts: 878
When F was called, we moved to the podium, and were actually the first ones there. The guy behind us started hoarsely shouting, in a whiskey-and-cigarettes scarred voice, "It's First Class! You cain't board now! It's First Class! You got to wait!"
He continued ranting all the way down the jetbridge, letting us and the GA know exactly what he thought about the terrible breach in entitled elite etiquette. He didn't shut up until we got to our assigned F seats; then he suddenly got very quiet, and slunk past me to his seat two rows behind us.
It was an awesome experience
#24
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
For awhile it seemed that GAs were making an effort to explain the boarding process before boarding and to make it clear that those boarding before called will be denied boarding. Now its becoming more and more of a free for all with GAs often just taking BPs as they come. Moreover, some of the worst offenders are F paxs that stand in the way blocking wheelchair boarding. Still, a GA has no right to question someone being in F until a BP is produced. If said BP reads Group 3 by all means pounce away on that pax.
Like PDBs what should be an easy thing to do gets gummed by employees not following procedure.
Like PDBs what should be an easy thing to do gets gummed by employees not following procedure.
#25
Join Date: Mar 2011
Location: Italy/Germany
Programs: AA EXP, Hyatt Diamond
Posts: 151
I've had that happen, but given the zoo that the gate area often becomes I never really made a big deal about it. Nod and board.
#26
Join Date: Aug 2015
Location: Houston, TX/Australia
Programs: AA EXP/Exec Citi, NZ* G, Nat EE, Avis PP, HH Gold
Posts: 649
Moderator: feel free to move this to a pet peeve thread.
Yesterday, in DFW, I was traveling home from a speaking engagement on a P ticket, confirmed in F (not IDG), mobile BP, and of all the people boarding with F, a GA condescendingly asks *me* if I'm priority. It's annoying. I don't pay for F to be asked if I a) can read; b) understand the concept of boarding by group; c) know the difference between F and Y.
Do I need to wear a sign around my neck that says, "Yes, I am boarding appropriately. I am assigned seat xx"? Is it too much to ask that for my extra $500 that I be treated the same as all the other people boarding with F?
Maybe I am being too sensitive and should expect to be asked every 4 or 5 boardings. How often does this happen to you?
Yesterday, in DFW, I was traveling home from a speaking engagement on a P ticket, confirmed in F (not IDG), mobile BP, and of all the people boarding with F, a GA condescendingly asks *me* if I'm priority. It's annoying. I don't pay for F to be asked if I a) can read; b) understand the concept of boarding by group; c) know the difference between F and Y.
Do I need to wear a sign around my neck that says, "Yes, I am boarding appropriately. I am assigned seat xx"? Is it too much to ask that for my extra $500 that I be treated the same as all the other people boarding with F?
Maybe I am being too sensitive and should expect to be asked every 4 or 5 boardings. How often does this happen to you?

Would you be happier that she is overly aggressive in enforcement, or that she doesn't ask you AND lets everyone else board with you despite you paying that extra $500?
#27
Join Date: Dec 2010
Location: Phoenix, AZ
Programs: US Airways Chairman's, Hyatt Platinum
Posts: 99
Our family was flying last weekend and at Miami were were queued up for boarding near the front of the line but not at the very front. A man stepped in front of us. I said "Excuse me, we are in line" he said "I am in First Class" in a very nasty tone. I said "So are we" and he kind of mumbled under his breath and stepped to the side, when boarding was called he crowded in right behind us.
So yes- other passengers do it all the time, Gate Agents should not. I never see them police the line at all until they actually scan the boarding passes.
So yes- other passengers do it all the time, Gate Agents should not. I never see them police the line at all until they actually scan the boarding passes.
Not because I assume anyone is not in first, but if they are standing 15 feet from the front of the priority boarding lane I don't always extend the courtesy of standing behind them...especially when there are 100 people crowded into the boarding area and/or I have a bulkhead seat in first.
If you're standing in the wrong place, and not a typical 1st class flyer (e.g. I rarely see families in 1st) I may cut in front of you. But if you call me on it and say you're in first I'll be apologetic and polite (but I may still ask you to move up so the rest of us have somewhere to stand).
#28
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270
I think the point is that asking doesn't accomplish anything that looking at the boarding pass doesn't also accomplish. However, singling out passengers based on their appearance or demeanor (which, realistically, is almost certainly the criterion the GA was using) risks offending them. Particularly if some aspect of their appearance makes this a frequent occurrence.
#29
Join Date: Dec 2010
Location: Phoenix, AZ
Programs: US Airways Chairman's, Hyatt Platinum
Posts: 99
I think the point is that asking doesn't accomplish anything that looking at the boarding pass doesn't also accomplish. However, singling out passengers based on their appearance or demeanor (which, realistically, is almost certainly the criterion the GA was using) risks offending them. Particularly if some aspect of their appearance makes this a frequent occurrence.
#30
Join Date: Aug 2015
Location: Houston, TX/Australia
Programs: AA EXP/Exec Citi, NZ* G, Nat EE, Avis PP, HH Gold
Posts: 649
I think the point is that asking doesn't accomplish anything that looking at the boarding pass doesn't also accomplish. However, singling out passengers based on their appearance or demeanor (which, realistically, is almost certainly the criterion the GA was using) risks offending them. Particularly if some aspect of their appearance makes this a frequent occurrence.
That said, you actually have no idea why the GA singled the OP out. And I don't think the OP has shared anything about their demeanor, appearance, etc. Moreover, the OP hasn't stated that this happens frequently. It seems like if that was the case, the frequency would have been noted.
All these indignant replies are based on a story told from one perspective with limited details, with a lot of assumptions being made. It's not as though the GA said "Sir, are you sure you're priority? You don't look like you belong in First Class".

