Feb 19, 2016, 2:01 pm
Last edit by: thorofare
AA Vacations / aavacations.com Flight and Ground Packages
Trust American Airlines to offer you the perfect package at the best price, guaranteed! When you choose to bundle your travel components into one package price we can offer you an unbeatable value by combining our unpublished low rates on flights with specially negotiated rates on hotels, activities and transportation. So, whether you're looking for a quick flight plus hotel weekend getaway or an all-inclusive package complete with flight, hotel, ground transportation and tickets to local attractions, you can rest easy knowing the entire trip is covered by our Lowest Price Guarantee.
FAQ
Q. Do these earn AAEQM Loyalty Points, Award Miles (RDM) and EQD (EQ Dollars in 2017)?
These generally book into discount paid fare buckets, so "Yes" at this time. There are a few promotional offers that do not earnEQM Loyalty Points; these will clearly say so, so read thoroughly. See:
Special fares: Earning Award Miles and Loyalty Points on aa.com (link)
Earning AA Elite Qualifying Miles / EQM on AA, oneworld, partners 2016
and this for the changes affecting Award Miles coming in the latter part of 2016.
Earning AA Award / Redeemable Miles / RDM on AA, partners later 2016
Q. Can I upgrade these with AA upgrade instruments (e500 "stickers", miles and copay, SWU)? NOTE: As of July 2022, AA no longer issues 500-mile upgrade certificates ("stickers"). Auto-requested complimentary upgrades are now available to all elite status members and one traveling companion. See details at aa.com
Yes. These follow the standard AA upgrade rules.
Q. Can I use AAadvantage Award Miles to "pay" for a vacation?
(Change late 2019) Yes. You can "pay" with money (cards, etc.), AAdvantage miles or a combination of both. Miles may be used to pay for any portion of the vacation package up, and including, all of it. At this time there is no way to distinguish the breakpoint between the land portion and the air portion of the package, except by calling. And even this is a mixed bag.
Q. If I use AAdvantage Aware Miles to pay for part of my vacation, does this impact upgrades or EQM/RDM for the flights?(RDM)?
(Change 2020) AA Vacations agents are confident that using miles will have no impact on EQM/EQD/RDM as the miles are converted to "cash" to pay for the trip, so the AA system sees these as cash paid. This is supposed to apply no matter how much of the trip is paid with miles. Experiences reported here using part miles indicate that all posts as expected in these cases..
Q. So, what kinds of fares are ineligible for earning AA miles?
"Exceptions (aa.com)
Q. What aboutEQM Loyalty Points and Award ("Redeemable") Miles earning later in 2016 after 1 January 2022?
AA has specified a set of "Special Fares", which includes select AA Vacations (where there is a * next to the booking code when looking at the flight details).
Note that the Special Fares page also says, "AAdvantage elite member bonuses will be applied in addition to the percentages shown for award miles."
Q. What fare classes do First and Business packages book into?
Typically A for international First, A, R or P domestic F, and I or D international Business.
Q. What if I'm flying on a flight on a partner airline?
AA Vacations most often books into AA "code shares" / AA marketed flights. In that case, you'll earn miles as if flying on American. If it doesn't, you'll earn per the agreement AA has with the partner airline. Start here to look them up.
Q. What advance purchase restrictions are imposed?
Most advance purchase, minimum stay, etc. normally imposed by the airline don't apply; the restrictions are those imposed by AA Vacations. (Detailed Fare Rules for your fare generally do apply, however.)
Q. Are the trips or fares refundable?
Generally not fully refundable. Hotels and ground activities are generally not at all, and air will depend on the fare bucket and detailed rules. AA vacations does offer protection, but hotels etc. may not be included.
"There are two types of protection available: We offer the Cancellation and Change Waiver (Pre-Departure Protection) which allows you to cancel and/or change either the land or air portion of their package without penalty. Trip Protector (Post-Departure protection) from Allianz Global Assistance can provide protection for your trip expenses, your health and your belongings."
A waiver is usually $129 for international travel and $69 for domestic travel. This can also be paid with miles.
Q. What is the shortest time I can book an air-hotel package for?
It appears three nights is the shortest period allowed by aavacations, unless the total duration of the trip is less than three days, then it is length of trip. However, those three nights do not need to be at a single property.
Q. Can I book a ten day package with only three days of prepaid hotel?
Sure. You'll have to call to do so, however.
You can change the dates of the hotel to be different from those of the flights in the "More Search Options" section of the search. You can also book multiple rooms here too, specifying the number of guests per room.I don't think you can book hotel to be in a different city though. A hotel in a different city (or continent, even) can be booked, but must be done over the phone.
Q. Is only one hotel offered?
No. A variety of properties is generally offered, but this will of course affect pricing.
Q. Does the hotel have to be in the destination city?
No. You can book a property in another city if it's offered by AA Vacations.
Q. What happens if I don't use the ground part (hotel, car, etc.)? Will they cancel my return flights?
Nothing. You can use it or forget it. No flight cancellations ensue. See AA Vacations - not checking in at Hotel Some purposely book the cheapest pricing for their trip knowing they're choosing a "throwaway hotel" they won't use.
Though one AA Vacations agent actually said "always book with us and just book the cheapest hotel for 3 days and throw it away", don't you say it's your intent.
Q. Will AA Vacations cause problems for me?
If you disclose your intent to AA Vacations to "throw away" (not stay at) the hotel, they can not sell you the package. So, don't.
Q. Will the hotel cause problems for me?
Not likely; they're paid for a prepaid stay whether you stay or not, as they get to keep the money and have "your" room to sell.
Q. Will I earn points at the hotel? Will they recognize my status?
Many chains don't recognize third party bookings for points or stay credit, but will usually recognize your status. Properties will treat as prepaid booking.
Q. Are there ever deals or promos?
Indeed. There are often sales and promotions; look for them on the site.
Q. What if I want to book open jaw or customize?
Calling can do that. There's a $39 call fee, unless it's not able to be booked online. Others have said you can generally calculate the price of an open jaw itinerary by adding half the price of pricing for vacations to the arrival and departure cities and adding those.
Q. Can I put these on "hold" while I think about it since these include air fare?
No. But: Refund of Air Ticket Portion Within 24 Hours of Purchase
Within 24 hours of booking, you are allowed to cancel your refundable or non-refundable air ticket for a full refund (and no change fees and/or difference in fare) subject to the following rules:
Q. My AAdvantage credit card earns double Award ("Redeemable") Miles on AA purchases. Will AA Vacations purchases earn 2x miles?
No. What transactions are eligible to earn double AAdvantage® miles?
Eligible American Airlines purchases are items billed by American Airlines as the merchant of record booked through American Airlines channels (aa.com, American Airlines Reservations, American Airlines airport, in-flight and city ticket counters). American Airlines tickets purchased through other channels or that are a component of any other cruise or tour package do not earn the additional mile purchase bonuses. Products or services that do not qualify for the additional bonus miles include car rentals, hotel reservations, American Airlines Vacations packages, purchases of American Airlines AAdvantage miles, duty free purchases and or AA Cargo℠
Q. Do these earn AA
These generally book into discount paid fare buckets, so "Yes" at this time. There are a few promotional offers that do not earn
Special fares: Earning Award Miles and Loyalty Points on aa.com (link)
and this for the changes affecting Award Miles coming in the latter part of 2016.
Earning AA Award / Redeemable Miles / RDM on AA, partners later 2016
Q. Can I upgrade these with AA upgrade instruments (
Yes. These follow the standard AA upgrade rules.
Q. Can I use AAadvantage Award Miles to "pay" for a vacation?
(Change late 2019) Yes. You can "pay" with money (cards, etc.), AAdvantage miles or a combination of both. Miles may be used to pay for any portion of the vacation package up, and including, all of it. At this time there is no way to distinguish the breakpoint between the land portion and the air portion of the package, except by calling. And even this is a mixed bag.
Q. If I use AAdvantage Aware Miles to pay for part of my vacation, does this impact upgrades or EQM/RDM for the flights?(RDM)?
(Change 2020) AA Vacations agents are confident that using miles will have no impact on EQM/EQD/RDM as the miles are converted to "cash" to pay for the trip, so the AA system sees these as cash paid. This is supposed to apply no matter how much of the trip is paid with miles. Experiences reported here using part miles indicate that all posts as expected in these cases..
Q. So, what kinds of fares are ineligible for earning AA miles?
"Exceptions (aa.com)
There are certain airline ticket types that are not eligible for mileage accrual regardless of the booking class. These include, without limitation, the following:
Q Are there any types of tickets that won’t earn award miles?
Yes, tickets that currently do not earn award miles, elite-qualifying miles or elite-qualifying segments will not earn award miles in the future. This includes:
Q Are there any types of tickets that won’t earn award miles?
Yes, tickets that currently do not earn award miles, elite-qualifying miles or elite-qualifying segments will not earn award miles in the future. This includes:
- All tickets issued as AAdvantage awards
- Other free ticket promotions including free or reduced rate tickets
- Companion tickets
- Charter flight tickets
- Travel agency/industry reduced rate tickets
- Infant tickets
- Extra seats or items occupying a purchased seat
- Unpublished fare tickets, including consolidator fares
- Tickets issued subject to special provisions
Q. What about
AA has specified a set of "Special Fares", which includes select AA Vacations (where there is a * next to the booking code when looking at the flight details).
Some fares (such as bulk or consolidator fares) earn award miles and Elite Qualifying Dollars (EQDs) Loyalty Points (LPs) at a modified rate based on a percentage of the distance flown as determined by the booking code.
Special fares are often purchased through a specialized agent, third party or as part of a package including air transportation and lodging.
Examples:
Special fares are often purchased through a specialized agent, third party or as part of a package including air transportation and lodging.
Examples:
- Bulk fares
- Cruise fares
- Consolidator fares
- Discounted or inclusive tour packages
- Vacation packages, including select American Airlines Vacations® packages. For Vacations, special fares are marked with an asterisk (*) after the booking code in the AAVacations.com booking path,
- Other tickets where the fare isn't disclosed, excluding bookings made through priceline.com or hotwire.com where the carrier isn't disclosed before buying
Q. What fare classes do First and Business packages book into?
Typically A for international First, A, R or P domestic F, and I or D international Business.
Q. What if I'm flying on a flight on a partner airline?
AA Vacations most often books into AA "code shares" / AA marketed flights. In that case, you'll earn miles as if flying on American. If it doesn't, you'll earn per the agreement AA has with the partner airline. Start here to look them up.
Q. What advance purchase restrictions are imposed?
Most advance purchase, minimum stay, etc. normally imposed by the airline don't apply; the restrictions are those imposed by AA Vacations. (Detailed Fare Rules for your fare generally do apply, however.)
Q. Are the trips or fares refundable?
Generally not fully refundable. Hotels and ground activities are generally not at all, and air will depend on the fare bucket and detailed rules. AA vacations does offer protection, but hotels etc. may not be included.
"There are two types of protection available: We offer the Cancellation and Change Waiver (Pre-Departure Protection) which allows you to cancel and/or change either the land or air portion of their package without penalty. Trip Protector (Post-Departure protection) from Allianz Global Assistance can provide protection for your trip expenses, your health and your belongings."
A waiver is usually $129 for international travel and $69 for domestic travel. This can also be paid with miles.
Q. What is the shortest time I can book an air-hotel package for?
It appears three nights is the shortest period allowed by aavacations, unless the total duration of the trip is less than three days, then it is length of trip. However, those three nights do not need to be at a single property.
Q. Can I book a ten day package with only three days of prepaid hotel?
You can change the dates of the hotel to be different from those of the flights in the "More Search Options" section of the search. You can also book multiple rooms here too, specifying the number of guests per room.
Q. Is only one hotel offered?
No. A variety of properties is generally offered, but this will of course affect pricing.
Q. Does the hotel have to be in the destination city?
No. You can book a property in another city if it's offered by AA Vacations.
Q. What happens if I don't use the ground part (hotel, car, etc.)? Will they cancel my return flights?
Nothing. You can use it or forget it. No flight cancellations ensue. See AA Vacations - not checking in at Hotel Some purposely book the cheapest pricing for their trip knowing they're choosing a "throwaway hotel" they won't use.
Though one AA Vacations agent actually said "always book with us and just book the cheapest hotel for 3 days and throw it away", don't you say it's your intent.
Q. Will AA Vacations cause problems for me?
If you disclose your intent to AA Vacations to "throw away" (not stay at) the hotel, they can not sell you the package. So, don't.
Q. Will the hotel cause problems for me?
Not likely; they're paid for a prepaid stay whether you stay or not, as they get to keep the money and have "your" room to sell.
Q. Will I earn points at the hotel? Will they recognize my status?
Many chains don't recognize third party bookings for points or stay credit, but will usually recognize your status. Properties will treat as prepaid booking.
Q. Are there ever deals or promos?
Indeed. There are often sales and promotions; look for them on the site.
Q. What if I want to book open jaw or customize?
Calling can do that. There's a $39 call fee, unless it's not able to be booked online. Others have said you can generally calculate the price of an open jaw itinerary by adding half the price of pricing for vacations to the arrival and departure cities and adding those.
Q. Can I put these on "hold" while I think about it since these include air fare?
No. But: Refund of Air Ticket Portion Within 24 Hours of Purchase
Within 24 hours of booking, you are allowed to cancel your refundable or non-refundable air ticket for a full refund (and no change fees and/or difference in fare) subject to the following rules:
- You must call 800-321-2121 within 24 hours of purchase to cancel the air ticket reservation and request a refund of the air ticket.
- The reservation must have been booked at least 7 days before scheduled departure.
- This policy does not apply to hotel or other non-air portions of the package. Standard cancellation policies will apply to all non-air components of the package.
- Refunds are only issued for tickets booked on aavacations.com or with American Airlines Vacations Reservations.
Q. My AAdvantage credit card earns double Award ("Redeemable") Miles on AA purchases. Will AA Vacations purchases earn 2x miles?
No. What transactions are eligible to earn double AAdvantage® miles?
Eligible American Airlines purchases are items billed by American Airlines as the merchant of record booked through American Airlines channels (aa.com, American Airlines Reservations, American Airlines airport, in-flight and city ticket counters). American Airlines tickets purchased through other channels or that are a component of any other cruise or tour package do not earn the additional mile purchase bonuses. Products or services that do not qualify for the additional bonus miles include car rentals, hotel reservations, American Airlines Vacations packages, purchases of American Airlines AAdvantage miles, duty free purchases and or AA Cargo℠
(lower right wiki corner)Updated by JDiver 19 Feb 2016
FAQ: aavacations.com / AA Vacations flight & vacation package questions, discussion
Jan 8, 2017, 3:47 pm
#61
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
If the transatlantic flight is operated or marketed and operated by AY, or marketed as AY but operated by AA, its most likely you will not be able to upgrade using AA instruments.
Jan 8, 2017, 3:57 pm
#62
Join Date: May 2008
Location: WAS
Programs: AA Ex Plt
Posts: 1,630
If this is directed at my post, the issue has nothing to do with upgrades --- provided context for my call. When I called to upgrade AA metal and marketed segments, I was informed about the AY issue.
Cheers
Edit: Now I have agents just lying. We'll call back within 20 minutes is now it's on the list for the next 24 hrs.
Cheers
Edit: Now I have agents just lying. We'll call back within 20 minutes is now it's on the list for the next 24 hrs.
Last edited by thegrailer; Jan 8, 2017 at 5:00 pm
Jan 9, 2017, 10:10 am
#63
Join Date: May 2008
Location: WAS
Programs: AA Ex Plt
Posts: 1,630
Anyone with a suggestion? Somewhere to call where I'll receive actual assistance? It has been one lying agent after another and my flight is in a few days and AA twitter suggested an email form for a flight in 4 days
Jan 9, 2017, 11:31 am
#64
Join Date: Dec 2003
Location: NYC
Posts: 6,433
Ticketed last night (as per AA's app and website). Call today to try to upgrade the TATL leg. Agent states that the Finnair leg won't ticket (or something - she wasn't clear). A different agent states that Finnair flights can't be used as part of an AA vacation package and dares me to try and book the flight online
Do you have a confirming email, is the trip listed in my trips on aavacations.com and my trips on aa.com?
Jan 12, 2017, 7:24 am
#65
Join Date: Nov 2004
Location: Oakland
Programs: AA Explat, UA former 1K + PremExec, DL
Posts: 1,151
Thank you for this information. If my calculations are correct, I would be better off booking a European vacation as a whole instead of separate flights and hotels. For example, I got economy DFW-FRA tickets with a base fare of $150. But if I had bought a package instead, I would have gotten 10%*5143 miles*2 legs, which is over $1k EQDs.
Someone please correct me if I'm wrong because this could have a big impact on how I plan 2017 travel.
Someone please correct me if I'm wrong because this could have a big impact on how I plan 2017 travel.
Jan 12, 2017, 12:32 pm
#66
Join Date: Jan 2008
Posts: 468
I wish I had realized this earlier. I've four trips for 50+k miles booked on deep discount Y and for some of these trips the distance based earning yields EQD ratios of 4-5:1. 2-3:1 is common. Only problem is that I need to have some idea of hotels ahead of time since my intent would be to use them, and I also use the "HOLD" function a lot so would have to modify my behavior there. But using aavacations consistently could take care of EQDs on its own, in principle.
The hold was until midnight central time the next day, and my hotel room nights were in a refundable category.
Jan 14, 2017, 7:19 pm
#67
Join Date: Apr 2007
Location: DCA
Programs: AS MVP Gold 75K
Posts: 947
EQD/mileage and AA Vacations
I had been under the impression that an AA Vacations itinerary would be credited with EQM, EQD, and RDM under the "special fares" chart.
However, I just had part of such an itinerary (purchased as an S class fare, SWU'ed) show up as follows:
From: To: (EQMs)(EQSs)(EQDs)(Base miles)(Bonus miles)(Total)
DCA-DFW: 1192/1/53/265/318/583
DFW-NRT: 6427/1/282/1410/1692/3102
The return, which I just completed today, has not posted yet.
Does this seem right?
However, I just had part of such an itinerary (purchased as an S class fare, SWU'ed) show up as follows:
From: To: (EQMs)(EQSs)(EQDs)(Base miles)(Bonus miles)(Total)
DCA-DFW: 1192/1/53/265/318/583
DFW-NRT: 6427/1/282/1410/1692/3102
The return, which I just completed today, has not posted yet.
Does this seem right?
Jan 14, 2017, 7:32 pm
#68
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
Does it say that it posted as Fare? It should post as distance. But when apply a swu, sometimes key notations about it being vacations gets deleted.
Call ACS and have them repost as distance.
Call ACS and have them repost as distance.
I had been under the impression that an AA Vacations itinerary would be credited with EQM, EQD, and RDM under the "special fares" chart.
However, I just had part of such an itinerary (purchased as an S class fare, SWU'ed) show up as follows:
From: To: (EQMs)(EQSs)(EQDs)(Base miles)(Bonus miles)(Total)
DCA-DFW: 1192/1/53/265/318/583
DFW-NRT: 6427/1/282/1410/1692/3102
The return, which I just completed today, has not posted yet.
Does this seem right?
However, I just had part of such an itinerary (purchased as an S class fare, SWU'ed) show up as follows:
From: To: (EQMs)(EQSs)(EQDs)(Base miles)(Bonus miles)(Total)
DCA-DFW: 1192/1/53/265/318/583
DFW-NRT: 6427/1/282/1410/1692/3102
The return, which I just completed today, has not posted yet.
Does this seem right?
Last edited by AAExecPlatFlier; Jan 14, 2017 at 7:43 pm
Jan 14, 2017, 7:38 pm
#69
Join Date: Apr 2007
Location: DCA
Programs: AS MVP Gold 75K
Posts: 947
Side question: I've been reading on here for months that AAVacations packages post as distance-based special fares because the value of the airfare is hidden in the package. Where, then, would the EQD numbers (and the RDM derived therefrom) come from?
Jan 14, 2017, 7:42 pm
#70
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
A percentage of the distance. See AA.com
Indeed, it does say "fare". I'll wait until the return posts and contact ACS.
Side question: I've been reading on here for months that AAVacations packages post as distance-based special fares because the value of the airfare is hidden in the package. Where, then, would the EQD numbers (and the RDM derived therefrom) come from?
Side question: I've been reading on here for months that AAVacations packages post as distance-based special fares because the value of the airfare is hidden in the package. Where, then, would the EQD numbers (and the RDM derived therefrom) come from?
Jan 14, 2017, 7:59 pm
#71
Join Date: Apr 2007
Location: DCA
Programs: AS MVP Gold 75K
Posts: 947
No, that's not the question I was asking.
I'm asking about the particular case I presented in the thread starter: I flew an AAV package and credit posted to my account as fare-based. Where did that base fare come from *in this case*, if the supposed hiding of that information in an AAV package makes it necessary to post AAV package flights as distance-based?
I'm asking about the particular case I presented in the thread starter: I flew an AAV package and credit posted to my account as fare-based. Where did that base fare come from *in this case*, if the supposed hiding of that information in an AAV package makes it necessary to post AAV package flights as distance-based?
Jan 14, 2017, 8:41 pm
#72
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
Apologies. Misread ur question. Yes. They pulled the calculation from the bulk/special fare that AA vacations uses.
No, that's not the question I was asking.
I'm asking about the particular case I presented in the thread starter: I flew an AAV package and credit posted to my account as fare-based. Where did that base fare come from *in this case*, if the supposed hiding of that information in an AAV package makes it necessary to post AAV package flights as distance-based?
I'm asking about the particular case I presented in the thread starter: I flew an AAV package and credit posted to my account as fare-based. Where did that base fare come from *in this case*, if the supposed hiding of that information in an AAV package makes it necessary to post AAV package flights as distance-based?
Jan 23, 2017, 12:31 pm
#73
Join Date: May 2008
Location: WAS
Programs: AA Ex Plt
Posts: 1,630
Let me update --
Android App said ticketed. AA Vacations agent said all legs other than MAN-HEL were ticketed. So both ticketed and AA Vacations won't ticket the MAN-HEL segment - all of which means that my flight wasn't actually ticketed.
Confirmation email from AA Vacations. Nothing from AA. First time using AA Vacations - thought that was standard. Trips were showing under my trips on AA website.
AA Vacations eventually rebooked me DCA-PHL-CDG-HEL stating that MAN-HEL is not ticketable. (after numerous phone calls and a significant amount of BS). Ex Plt agent said she would have no problem with the itinerary sans the vacation package. Is there a reason that AA Vacations was/is unable to ticket MAN-HEL?
Notably, AA Vacations still offers that same/similar routing with a MAN-HEL leg (since it is the cheapest option for me to HEL with AA Vacations, it is still of interest)
Cheers
AA Twitter's response: deal with AA Vacations, no one else can assist
Android App said ticketed. AA Vacations agent said all legs other than MAN-HEL were ticketed. So both ticketed and AA Vacations won't ticket the MAN-HEL segment - all of which means that my flight wasn't actually ticketed.
Confirmation email from AA Vacations. Nothing from AA. First time using AA Vacations - thought that was standard. Trips were showing under my trips on AA website.
AA Vacations eventually rebooked me DCA-PHL-CDG-HEL stating that MAN-HEL is not ticketable. (after numerous phone calls and a significant amount of BS). Ex Plt agent said she would have no problem with the itinerary sans the vacation package. Is there a reason that AA Vacations was/is unable to ticket MAN-HEL?
Notably, AA Vacations still offers that same/similar routing with a MAN-HEL leg (since it is the cheapest option for me to HEL with AA Vacations, it is still of interest)
Cheers
AA Twitter's response: deal with AA Vacations, no one else can assist
Last edited by thegrailer; Jan 23, 2017 at 1:25 pm
Jan 30, 2017, 2:55 pm
#74
Join Date: Oct 2009
Location: NYC
Programs: AA EXP, IHG PL, SPG G, MR G, HH G, CC G, AMEX PL
Posts: 1,465
I just literally got off the phone with AA Vacations agent regarding JFK-HEL-JFK package in I on AY with AA codeshare. It took over an hour to get an answer to this question: how many RDM and EQD would I earn if I booked that package (I provided the exact itinerary)? I still didn't get an answer regarding EQD, but she she told me I'd earn 17+K RDM for this flight (I don't know if being PL had anything to do with the number). That's after over two weeks waiting for this answer from AA customer relations (they never answered). The bottom line, those agents don't know anything. They never went through a proper training after all the changes took place. At this point it seems like the best option is to book and pray you'll get what you think you should. The agent literally told me to book the package first to find out what I would earn. Ridiculous. Just as I called Platinum Desk yesterday and the agent didn't know that RDM are not earned based on the flight distance any more.
Jan 30, 2017, 5:22 pm
#75
Join Date: Jan 2017
Programs: AA ExPlat, Hilton Diamond, UA Lifetime GS, Marriott Gold, Hyatt Diamond, Hertz Five-Star Pres Circle
Posts: 12
Forgive me for asking what I hope is not a stupid question, but did we ever get an idea of how much EQ$ will be part of an AAVac package? I called their line while trying to book London for DW & I, and the agent had zero idea. Nor did disAadvantage Customer disService.
Why can't I get a straight answer out of them? Strange to me because in the old days they knew the program down to the letter.
Why can't I get a straight answer out of them? Strange to me because in the old days they knew the program down to the letter.