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-   -   ARCHIVE: Business Extra Program master thread (consolidated) (https://www.flyertalk.com/forum/american-airlines-aadvantage/1661332-archive-business-extra-program-master-thread-consolidated.html)

JJeffrey Nov 30, 2016 2:01 pm


Originally Posted by chicago747 (Post 27547042)
She was able to get me back in FIRST after about a 20 minute hold, but I still can't print my receipt. Although multiple agents assure me the tickets are fine....this just feels like a situation where I get to the airport and I get bumped to coach. I've never used an BXP1 before so not sure if this is normal. Anyone ever have an experience like this? If so, was there a specific way to get the tickets issued correctly?

Thanks for any thought!

The Print Ticket & Receipt option has disappeared from aa.com on some itineraries. To get it, pull up the reservation on aa.com, then open a new tab in your browser, and paste this link in.

jay_dubya Nov 30, 2016 2:02 pm


Originally Posted by Herb687 (Post 27547884)
Do BXP1 upgrades now book into a different inventory than 500-mile "sticker" upgrades?

If A became C for D48 travel, what did X become?

R

akcae Nov 30, 2016 2:21 pm


Originally Posted by JJeffrey (Post 27547919)
The Print Ticket & Receipt option has disappeared from aa.com on some itineraries. To get it, pull up the reservation on aa.com, then open a new tab in your browser, and paste this link in.

^^^

Thank you!

chicago747 Dec 1, 2016 10:04 am


Originally Posted by JJeffrey (Post 27547919)
The Print Ticket & Receipt option has disappeared from aa.com on some itineraries. To get it, pull up the reservation on aa.com, then open a new tab in your browser, and paste this link in.

Great tip! Thanks very much for this!!

As an aside, my BXP1 upgrade shows booked into D booking class. Is that probably because they had to "force" the space open to get me back into first? I'm just wondering if I'll get a few "bonus" eqm's.

chrisremo Dec 1, 2016 10:19 am


Originally Posted by JJeffrey (Post 27547919)
The Print Ticket & Receipt option has disappeared from aa.com on some itineraries. To get it, pull up the reservation on aa.com, then open a new tab in your browser, and paste this link in.

This is fantastic, thank you.

ralphs Dec 1, 2016 12:25 pm


Originally Posted by chicago747 (Post 27551512)
Great tip! Thanks very much for this!!

As an aside, my BXP1 upgrade shows booked into D booking class. Is that probably because they had to "force" the space open to get me back into first? I'm just wondering if I'll get a few "bonus" eqm's.

In my experience, you get EQM credit for the fare class of your ticket. May be best to let sleeping dogs lie if I'm understanding your post correctly.

scibuff Dec 1, 2016 2:09 pm

I have a voucher for C1-C2 round-trip in F expiring on Dec 28, 2016. What are my best options to avoid it just expiring if I cannot find anything useful (on 77W) - that is apart from "selling it" against the T&Cs?

Should I just book any F round-trip as far out as possible, and hope I make change within the next 12 months?

Thank you

bedelman Dec 1, 2016 2:19 pm

Given the extreme paucity of AA saver-level inventory, AA really ought to let folks return vouchers requiring such inventory. I see strong grounds for a DOT complaint, informal or formal, if AA refuses to do so. Scibuff, you could ask Business Extra staff for that flexibility in light of AA's limited inventory, and failing that consider seeking assistance from DOT.

dickinson Dec 1, 2016 2:50 pm


Originally Posted by bedelman (Post 27552783)
Given the extreme paucity of AA saver-level inventory, AA really ought to let folks return vouchers requiring such inventory. I see strong grounds for a DOT complaint, informal or formal, if AA refuses to do so. Scibuff, you could ask Business Extra staff for that flexibility in light of AA's limited inventory, and failing that consider seeking assistance from DOT.


A DOT complaint over 77W inventory less than 30 days out? Seems like a reach, but you are the DOT complaint expert.

scibuff Dec 1, 2016 3:05 pm


Originally Posted by dickinson (Post 27552927)
A DOT complaint over 77W inventory less than 30 days out? Seems like a reach, but you are the DOT complaint expert.

To be honest, I've been on a lookout for saver 77W space since February ...

bedelman Dec 1, 2016 3:15 pm

The complaint isn't about a particular instance of poor to no inventory. It's about a widespread practice of same, arguably violating DOT's guidance about the level of availability that must be offered if a carrier wants to "advertise" a fare or redemption ("advertise" meaning telling people about it, not just buy TV ads and whatnot). And then when a consumer believes the carrier's statement and tries to redeem, the consumer finds it can't be done -- and backing up (to switch to some other redemption) purportedly requires paying a fee. I can definitely see the DOT being receptive.

Some folks might enjoy this DOT guidance from 1994:


The Department’s deceptive practices prohibitions preclude airlines from imposing unreasonable capacity restrictions and/or unannounced blackout dates for the use of frequent flyer awards.To the extent airlines offer their frequent flyers awards for service to destinations, that traditionally are subject to high consumer demand, they must include in their promotional materials adequate disclosure that seats are limited—at times severely—and may not be available on every flight, if in fact that is the case.
...
If the number of seats that are made available at an advertised discount fare is limited and/or they are not available on every flight, the ad should specifically state either or both restrictions, as applicable.

See also http://www.regulations.gov/#!documen...2014-0001-0012 (Southwest fined for no seats available) and http://www.dot.gov/sites/dot.dev/fil...s/19941220.pdf (DOT letter to AA then-CEO Crandall re the need for "reasonable quantities for a reasonable period").

billgrates3 Dec 2, 2016 3:30 pm


Originally Posted by scibuff (Post 27552735)
I have a voucher for C1-C2 round-trip in F expiring on Dec 28, 2016. What are my best options to avoid it just expiring if I cannot find anything useful (on 77W) - that is apart from "selling it" against the T&Cs?

Should I just book any F round-trip as far out as possible, and hope I make change within the next 12 months?

Thank you

return the voucher and pay $150 fee to reinstate the points. I did that a few months ago for a BXP3 that we couldn't use.

rookie10 Dec 2, 2016 3:40 pm


Originally Posted by billgrates3 (Post 27557973)
return the voucher and pay $150 fee to reinstate the points. I did that a few months ago for a BXP3 that we couldn't use.

Am I understanding you correctly. I have a BXP3 that will expire eoy and was unable to find a fare class to use it this year. AABusinessExtra will reissue points in exchange of 150.00?

chrisremo Dec 5, 2016 10:41 pm

I just called Business Extra to try and redeem two BXP1 certificates for two passengers (including myself) flying SFO-JFK in February. The agent said there was availability and booked us into First. On my AA account, the flight shows us as being in First, and I am able to select seats in that cabin.

Two questions:
1. Does this seem correct? I would have expected to be booked into Business on a three-class plane. Is there any risk here?
2. Do I need to fill out all the information on the front of the certificate before arriving at the gate, or will the gate agent do that? (And if there's a risk the upgrade won't clear, should I risk filling out the certificate in ink?)

mcgahat Dec 6, 2016 6:19 am


Originally Posted by rookie10 (Post 27558004)
Am I understanding you correctly. I have a BXP3 that will expire eoy and was unable to find a fare class to use it this year. AABusinessExtra will reissue points in exchange of 150.00?

I inquired and yes they will do that. It is $150 for the first one and if you are doing multiple at the same time is is $25 for each additional ones.


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