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The ill fated US soda charge and the UA BOB for International Y were ideas implemented when the airlines were losing billions. Through consolidation, rationalization and better capacity management the airlines are now making billions and should continue to do so save for something extraordinary such as soaring oil prices. Should airlines try to compete somewhat on amenities? If not, why not go the entire ultra lcc in Y and be done with it.
The fact is that more business flyers fly on AA, UA, DL and WN than Spirit, Allegiant or Frontier. Most of them are not EXP type flyers. For the exception of those that supplement their business travel with personal flying most are likely in the lower or mid tier levels and accordingly probably spending most of their time in Y. Why wouldn't AA try to do some little things to retain them. Hell, DL still gives out the little snack bags and from time to time a friendly FA will give you all three snacks. |
Originally Posted by 3Cforme
(Post 24387322)
http://blogs.rollcall.com/the-contai...ravelers/?dcz=
“Airlines have really struggled with managing down a sense of entitlement from the consumer, which is still a problem and that’s really going to take decades to go away,” Keay told an aviation conference in Washington. People who flew in the 1970s “think about that with fond memories. I’m sorry, but those people have to basically die” in a “multi-decade-long washing out of entitlement” until passengers expect to pay for what they get.
Originally Posted by Doofus Keay
“I don’t know why we still get free sodas on airplanes,” he said, adding: “Every time I see that beverage cart coming down the aisle, it makes my blood boil.”
Wonder what Pumper Keay thinks of elites who get "free" checked bags? Or elites who aren't charged for MCE/E+/EC? Or the airlines where all elites get UDU? Each of those represents tens of dollars of revenue not collected from each elite on each flight. Think of the lost revenue. Free food and booze in Business Class and First Class must really send him over the edge. Truth be told, I wouldn't be offended if sodas cost a buck or two. PeoplExpress charged $0.50/can and that was 30+ years ago. Of course, for $2/can, the airline had better improve the selection so that my favorite is in stock. During AA's financial dark times more than a decade ago, I wrote that I'd gladly pay $20-$30 for a first class meal if it meant that AA would stop scrimping on the portions and improved the quality. Thing is, free sodas (and free food and booze in F and J) are nickels and dimes compared to the dollars in revenue that can be attracted by improving the quality of the airline. And charging people for F and J meals and for all sodas throughout the plane isn't going to attract any high-revenue fliers. |
Originally Posted by newyorkgeorge
(Post 24396041)
Should airlines try to compete somewhat on amenities? If not, why not go the entire ultra lcc in Y and be done with it.
There are many vectors to competition, even within coach cabins & fares. I happened to think that US Airways' attempt with beverages for sale a decade ago was risible but I never thought U.S. carriers would charge a call center fee for direct ticketing, either. As for making $billions today... it's always the firm's responsibility to test ways they can make even more. |
Originally Posted by iahphx
(Post 24392979)
It's harsh, but there is some truth to Keay's comments.
When you go to a movie theatre, you don't expect to get a drink and snack for free. If you want them, you have to pay for them -- at an inflated price, no less. . Theatre - No TSA/Security - I can carry in can/bottle of soda, $1.00 boxes of candy, or other snacks in jacket pocket and avoid the $25 trip to the concessions. Airline - I must pass through TSA; no liquids allowed so my 25-cent soda must be tossed; must buy at airport and at places like LAX a soda is $2.99 + 8.25% tax. |
Originally Posted by MrAndy1369
(Post 24385709)
DL is actually the best out of the big three (AA/UA/DL) because DL (as of now) still offers complimentary light snacks in Y (biscoffs, pretzels, and peanuts), in addition to complimentary soft drinks and water/coffee.
Hope this article won't shake things up and take us back to 2008, when drinks in Y were la carte on US (and US only). By the way, Southwest gives out free peanuts AND pretzels, the whole can of the beverage, and they come by asking if you want anything else. Add that to no change fees and no bag fees, and there really is a full-service experience for coach travelers (it's only missing assigned seats :(). |
Yah, well, rumor has it that the free bag party on Southwest is ending. So....
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Keay says that
Every time I see that beverage cart coming down the aisle, it makes my blood boil. Airlines have the power and they are not bashful about using it. They want tax concessions that as I as a tax payer subsidize. They lobby the government to get the protection they would like. If there are maintenance issues and they are fined, let them pay the full fine, not some watered down amount. I could go on and on. So if they want to be strictly business, then let it be strictly business across the board, not where it suits them. |
Originally Posted by IADCAflyer
(Post 24394373)
I actually sneak them in from home - that a and a box of Milk Duds obtained from CVS for $1.25
Tougher to do that at the airport since TSA confiscates liquids - leaving you with the option of only the airplane or Cibo/Sbarro/Hudson News at $3.25 a pop. You could also freeze your favorite beverage and take it through security. Unless it's changed, the TSA does not consider frozen beverages to be liquids. That would be good for a long flight, I suppose. I have thrown frozen water bottles into a mini-cooler bag when I've also brought some perishable food with me for the family (another absurd problem with skimpy domestic service). I haven't been bothered by the TSA for this. They did bother me once with a gel-pak, so that's why I switched to the water bottle. |
Originally Posted by wetrat0
(Post 24399935)
By the way, Southwest gives out free peanuts AND pretzels, the whole can of the beverage, and they come by asking if you want anything else. Add that to no change fees and no bag fees, and there really is a full-service experience for coach travelers (it's only missing assigned seats :().
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Originally Posted by wetrat0
(Post 24399935)
By the way, Southwest gives out free peanuts AND pretzels, the whole can of the beverage, and they come by asking if you want anything else. Add that to no change fees and no bag fees, and there really is a full-service experience for coach travelers (it's only missing assigned seats :().
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Originally Posted by VegasGambler
(Post 24402293)
You've got to be kidding me.
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Originally Posted by wetrat0
(Post 24402610)
Why? The thread is about complimentary sodas and whether they are endangered at AA. My point was that even the original "low-cost" carrier is pretty generous in the snack and beverage department. That's a true statement... and it points out if AA does implement a soda charge in coach that would be a pretty sad state of affairs.
It may do AA a world of good if they actually took the opposite direction of their current cutting-back mentality and ADD free snacks in Y like DL does. May generate customer goodwill and help increase competition, too. |
Originally Posted by wetrat0
(Post 24402610)
Why? The thread is about complimentary sodas and whether they are endangered at AA. My point was that even the original "low-cost" carrier is pretty generous in the snack and beverage department. That's a true statement... and it points out if AA does implement a soda charge in coach that would be a pretty sad state of affairs.
Charging for coke does have a cheap nickel-and-dime feel to it which I don't like, but this is generally how I feel about all the legacy airlines. Southwest is cheap (quality, not price) and dumpy in a completely different way. It has not been low-cost in years. |
Originally Posted by george 3
(Post 24385666)
The analysts love to "add value" by making suggestions like this through research notes. Further, he will remain unaffected because his company's travel policy probably permits him F/J priveleges for which his liquid refreshements are comped. Let the low fare Euro-trash airlines charge their two Euros for the small bottle of water. Leave AA alone.
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Originally Posted by diver858
(Post 24401685)
Ability to standby for an earlier flight on the same day AT NO CHARGE trumps no change fees (WN requires purchase of FULL FARE tickets - even for A-listers),
Conversely, when I was a WN elite, no change fees fundamentally changed how I purchased travel. I probably cancelled or changed 60% of the 250 or so flights I ticketed on WN from 2008 to 2014. About a third got cancelled outright (never took the trip), about a third got swapped to a different week as it was better logistically, and about a third got upfared to full-fare to shorten up a trip, usually coming back a day earlier. As much as I like free SDC as an EXP, I'd trade it in an instant for no cancellation fees. |
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