Doug Parker: “We are not asking our customers to be happy with anything”
Jan 28, 2015, 8:37 am
#1
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Doug Parker: “We are not asking our customers to be happy with anything”
Well, he's more than made that evident recently. Of course, it's all open to interpretation, especially once the spin docs got into it.
Full article here
Full article here
Jan 28, 2015, 9:06 am
#2
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Very obviously out of context and/or just a poor way of expressing the way a business is run. Can see why some folks will decide to be excited or enraged by this, but it's a big nothing.
Jan 28, 2015, 9:11 am
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Nope, not really working. Let me be the first to congratulate DDDP on his magnificent success then. As a customer, I'm not really happy with anything about AA...
On second thought, after reading this perhaps he was just still a bit tipsy and sleepy after presumably spending the night in the drunk tank yet again...
Jan 28, 2015, 9:17 am
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Well, he did say what the priorities are (and maybe by default what's not).
"He elaborated, though, saying that American is focusing on products, such as lie-flat seats, international Wi-Fi, updating airport lounges, and improving the airport check-in experience, that matter to customers."
In fairness to the context (reducing fares as the price of oil drops), which airline is doing that? Yeah, the new American isn't either.
"He elaborated, though, saying that American is focusing on products, such as lie-flat seats, international Wi-Fi, updating airport lounges, and improving the airport check-in experience, that matter to customers."
In fairness to the context (reducing fares as the price of oil drops), which airline is doing that? Yeah, the new American isn't either.
Jan 28, 2015, 10:14 am
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That's the "full article", huh? It repeats the one sentence quote, admits that it is out of context, and doesn't even include a link to his actual statement.
And by the way, if you google that quote, it comes up for exactly one website.
Terrible "journalism", and in the arena of travel blogs, which are mostly click-bait for credit cards, it takes a lot to be worse than the rest.
And by the way, if you google that quote, it comes up for exactly one website.
Terrible "journalism", and in the arena of travel blogs, which are mostly click-bait for credit cards, it takes a lot to be worse than the rest.
Well, he's more than made that evident recently. Of course, it's all open to interpretation, especially once the spin docs got into it.
Full article here
Full article here
Jan 28, 2015, 10:28 am
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Jan 28, 2015, 10:49 am
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That's the "full article", huh? It repeats the one sentence quote, admits that it is out of context, and doesn't even include a link to his actual statement.
And by the way, if you google that quote, it comes up for exactly one website.
Terrible "journalism", and in the arena of travel blogs, which are mostly click-bait for credit cards, it takes a lot to be worse than the rest.
And by the way, if you google that quote, it comes up for exactly one website.
Terrible "journalism", and in the arena of travel blogs, which are mostly click-bait for credit cards, it takes a lot to be worse than the rest.
http://seekingalpha.com/article/2855...all-transcript
Jan 28, 2015, 1:46 pm
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Surely this was in the context of something else. I can't imagine a CEO, even one that doesn't give a rat's behind about customers (and yes there are some CEOs like that) that would be dumb enough to suggest on an earnings call that the Company cares little for customer opinions. And no I don't Doug Parker feels that way.
Jan 28, 2015, 2:01 pm
#11
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The cost of fuel has almost nothing to do with fares. The airlines' costs simply give a lower bound on their prices. The cost of a ticket is set by supply and demand. If demand drops, or if supply increases, fares will drop. The price of fuel can do whatever it wants; it's irrelevant.
Jan 28, 2015, 2:26 pm
#12
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This just shows how unsophisticated DP is.....lots of CEOs (ahem, Richard at DL for example) are much better public personas and avoid getting arrested, constantly having to back track on their statements and more.
Jan 28, 2015, 3:14 pm
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That's interesting considering for the past decade airlines having been citing rising oil prices as a reason for rising fares. Then of course there's the 'fuel' surcharges...
Jan 28, 2015, 3:32 pm
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