Booking Award Website Shows J Available Until Final Screen
Jan 18, 2015, 7:08 pm
#1
Original Poster
Join Date: Nov 2011
Location: MCI
Posts: 88
Booking Award Website Shows J Available Until Final Screen
I'm trying to book an AAdvantage Award ticket from MCI to MUC on 9/19 on US metal. The AA website shows saver availability on J when I try to book it confirms that there is business availability until the last screen where it changes the long haul segment to Y but still charges the rate for J on the entire ticket. I checked on the US website and availability in J is showing there as well. I put the ticket on an AA hold and when I called reservations I was told they had no idea what was going on because the booking code U for the ticket was billed at 50k but that their computer said it was a Y ticket. Has anyone experienced this before?
Jan 18, 2015, 7:44 pm
#2
Join Date: Sep 2007
Location: stl
Programs: AA LT Plat/8.1mm now with 1350 miles left in my account and proud of it.. SPG LT Titanium.
Posts: 3,082
I'm trying to book an AAdvantage Award ticket from MCI to MUC on 9/19 on US metal. The AA website shows saver availability on J when I try to book it confirms that there is business availability until the last screen where it changes the long haul segment to Y but still charges the rate for J on the entire ticket. I checked on the US website and availability in J is showing there as well. I put the ticket on an AA hold and when I called reservations I was told they had no idea what was going on because the booking code U for the ticket was billed at 50k but that their computer said it was a Y ticket. Has anyone experienced this before?
Jan 18, 2015, 8:08 pm
#3
Join Date: Nov 2006
Location: Chicago, IL
Programs: AA EXP & AAirpass, Hyatt Courtesy Card, SPG Platinum
Posts: 991
US Airways business awards changed from "I" to "U" this weekend to align with AA. I suspect the issue you are encountering is related to that.
I'm trying to book an AAdvantage Award ticket from MCI to MUC on 9/19 on US metal. The AA website shows saver availability on J when I try to book it confirms that there is business availability until the last screen where it changes the long haul segment to Y but still charges the rate for J on the entire ticket. I checked on the US website and availability in J is showing there as well. I put the ticket on an AA hold and when I called reservations I was told they had no idea what was going on because the booking code U for the ticket was billed at 50k but that their computer said it was a Y ticket. Has anyone experienced this before?
Jan 18, 2015, 8:15 pm
#4
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Join Date: Mar 2001
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Posts: 27,730
Jan 19, 2015, 11:14 am
#6
Join Date: Jul 2000
Location: Farmington, CT USA
Programs: AA PLT; DL Gold MDL
Posts: 238
Booked business class as well, AA.com shows transatlantic at econcomy and USairways.com correctly shows as business class. I'm assuming since flights are on US metal and their system shows the correct class, it's just a system feed bug between US and AA?? Both show correctly booked in "U" class.
Jan 19, 2015, 7:25 pm
#8
Join Date: Apr 2001
Location: Austin
Posts: 4,629