Dec 12, 2015, 8:55 pm
Last edit by: Prospero
FAQ: What's a Systemwide Upgrade SWU (ex-VIP / VIPOW / "eVIP") 2017 on
Please read this wiki for important information not documented elsewhere.
NOTE: CHANGES
NOTE: SWUs are no longer automatically awarded upon achieving Platinum Pro (PP) or Executive Platinum (EXP) status. Starting in the 2021 calendar year, AA switched to Elite Choice Awards. When a member achieves PP status, the member earns one Elite Choice Award. If the member goes on to achieve EXP status, the member earns two additional elite choice awards. Each elite choice award can be redeemed until 12/31 of the following year (example: a member who reaches PP in July 2021 has until December 31, 2022 to redeem the elite choice award). A PP elite choice award can be redeemed for one SWU or other choices; each EXP elite choice award can be redeemed for two SWUs or other choices. Therefore, a member who reaches EXP can choose from one to five SWUs. When an elite choice award is redeemed for one or two SWUs, the SWU(s) are immediately deposited, and expire one year from the day they are deposited.
NOTE: SWUs awarded in 2019 expiring 31 Jan 2021 have been extended through 31 July 2021; this is now reflected in online accounts.
NOTE: Upgrade waitlist priority is 1) Status, followed by 2) type of upgrade, 3)Rolling EQD earning for last 365 days as of 20 May 2017. Link to FT thread.
Remember: EQM earning will vary from 0 to 3.0 EQM per base mile, based on eligible fare class and marketing airline, on EQM earning fares.
As of January 2017
"The way your upgrade request is prioritized is you'll be listed according to your elite status level followed by (the type of upgrade - SWU and Upgrade Award, aka miles + copay), the number of EQD (Elite Qualifying Dollars) earned in the (rolling) last 12 months."
Upgrades are prioritized first by the following elite status levels:
Concierge Key SM (up to 120 hours out)
Executive Platinum (up to 100 hours out)
Platinum Pro (up to 72 hours out)
Platinum (up to 48 hours out)
Gold (up to 24 hours out)
After status tier, upgrades are prioritized by the type of upgrade (SWU and miles + copay before 500 Mile e-upgrades / UDU; your last 12 months' Elite Qualifying Dollar spend on AA. See FAQ: Earning EQD / Elite Qualifying Dollars on AA and partner airlines (2017 on) (EQD will include the EQD offset one might earn from spend on their Barclaycard Aviator Red or Silver card, as announced elsewhere in this forum.)
Date of request has no bearing on upgrade priority other than after all other priorities have been met and there’s a highly unlikely tie.
From AA.com... "Before you get to the airport, requests for systemwide and mileage award upgrades are processed independently from 500-mile upgrade requests.
At the airport, upgrades requested will be prioritized in this order:
See: https://www.aa.com/i18n/aadvantage-p...am-updates.jsp
Systemwide Upgrade FAQ:
Q. What are Systemwide Upgrades, exactly?
Electronic Systemwide Upgrades, abbreviated SWU, also previously referred to as eVIPs or VIPs, are electronic instruments earned as stated previously. SWU generally allow the owner to upgrade up to three segments, more or less in the same direction, on any flights AA flies with their own aircraft (not valid on partners or codeshares -- flights must be marketed and operated by AA), on most paid, published fares to the next class of service. (Successful upgrades on a single SWU include EZE-MIA-JFK-LHR, NRT-LAX-DFW-LHR.)
Q. When do SWU clear?
Upgrades can clear immediately if the appropriate inventory is available (e.g., Coach to Business (and domestic First on two class aircraft) requires "C" class to be available, Business to First requires "A" class to be available). Otherwise, SWU may be waitlisted in priority of AAdvantage status, followed by last 12 months EQD spend (and within those, by fare class if they are full fare Y).
Q. Can I use SWU on codeshares operated by AA?
No. (Though 001 AA ticketing is not a requirement), the flight must be marketed and operated by AA.
Q. Are any fare classes ineligible / invalid for SWU upgrades?
Some government and consolidator fares may not be upgraded. Award flights may not be upgraded with SWU. See post #683 by JonNYC:
Invalid (for SWU upgrade)
*The reason for not allowing SWU / eVIP upgrades to be used in conjunction with a military/government fare is not based on the fare level (although they are discounted), but rather it is based on the full flexibility those fares provide. Military/government fares provide a huge benefit to the customer already in that they can be booked at the last minute and canceled or changed with no advance notice and no penalties. As such, they are not allowed to be used in conjunction with a SWU.
Can I still make use of my SWU and credit the flight(s) to another airline?
You are not supposed to. If switching from AAdvantage to another scheme's FFN, please be aware: Benefitting from a privilege granted for your AAdvantage status and changing your FFN to earn on another airline is generally prohibited by AAdvantage Terms and Conditions. Doing so might risk that benefit (e.g. upgrade).
From the AAdvantage Terms and Conditions (link)
Q. Can I see SWU eligible flights on aa.com? If not, where?
aa.com will show if a flight has SWU availability, provided the member is logged in and has sufficient SWUs in their account. One can see required inventory (A or C) using ExpertFlyer Upgrade and Award query (not Flight Availability query) or other tools.
Q. What is the priority order for SWU wait list clearing?
Priority for wait listing is based first on AAdvantage status of requestor, then by rolling EQD earning during las 12 months; within those criteria, full fare (J or Y) trumps discounted fares.
NOTE: once the booking goes to airport control you may have to request your SWU request be reactivated. Those travel companions previously prioritized by the sponsor's status no longer revert to their own status at airport control.
Q. How do I know if my SWU request has been waitlisted?
The app as well as the web page shows requested and confirmed upgrades.
If my SWU clears on AA but the flights is cancelled or delayed, and I get put on another AA or partner flight, will my upgrade be preserved / honored?
On AA and Joint Business Venture partners (AY, BA, IB, JL, QF), AA will attempt to honor the upgrade. On other airline partners it is unlikely.
Q. Can I gift SWUs to others, and will my or their status apply?
You may certainly gift SWU to others. They will have to provide you their information, including PNR, and you will have to call it in. Your status can carry over to one traveling companion (on your itinerary) until the SWU passes to airport control; otherwise, SWU priority will depend on the user's AAdvantage status followed by date of upgrade request.
Q. What if I apply a SWU to a traveling companion?
They will “borrow” your status if they are flying as your single traveling companion on the same flights. Otherwise, their status will determine their position on the upgrade wait list. This "borrowed" status was previously lost once the flight has gone to airport control; it doesn’t now, but it pays to check and see if it has been mismanaged by software - it can be restored when it has passed to airport control.
Q. Can I sell or purchase SWUs to / from others (e.g. on eBay or CraigsList)?
While SWU may be gifted to others, AAdvantage rules prohibit selling / purchasing, trading or bartering various instruments, including SWU. A sold SWU will, if caught by AA Corporate Security AAdvantage Fraud (and they actively seek these out), cause SWU / upgrade cancellation at minimum and may even include closing the seller's account with forfeiture of miles, upgrade instruments and even elite status.
Further useful details about using SWU
● Members who achieve Platinum Pro (PP) status receive one Elite Choice Award, which may be redeemed for one SWU (among other choices). Members who achieve PP between 1/1/2021 and 2/28/2022 have until 12/31/2022 to redeem the Elite Choice Award. If an SWU is chosen, the SWU is immediately deposited and expires one year from the date deposited.
● Members who achieve Executive Platinum (EXP) status receive two Elite Choice Awards, each of which may be redeemed for two SWUs (among other choices). Members who achieve EXP between 1/1/2021 and 2/28/2022 have until 12/31/2022 to redeem their Elite Choice Awards. If two SWUs are chosen for an award, the SWUs are immediately deposited and expire one year from the date deposited.
● Members who reach 120,000, 160,000 or 200,000 EQMs between 1/1/2021 and 2/28/2022 may choose two SWUs (or additional redeemable miles or a gift of status) upon reaching 120,000, 160,000 and 200,000 EQMs.
● Two SWUs (more) are earned by Concierge Key members.
● Four SWUs are earned by those crossing Million Miler thresholds of 2MM and every Million Miles milestone thereafter.
● SWUs may be transferred or gifted (not bargained, bartered or sold) to anyone the owner chooses - the owner must authorize the transfer and provide at minimum the designated person's name, frequent flyer #, and PNR. Note fees and taxes may be due, such as APD / Air Passenger Duty due for flights originating in the UK (or with connections exceeding 23:59).
● AA tends to protect passengers granted upgrades with SWUs if IROPS move them to other oneworld flights, particularly JBV partners (AA, AY, BA, IB, JL, preserving already granted upgrades (not waitlisted).
● N.B. A customer may use an SWU to upgrade a flight that departs after the SWU's expiration date, provided the SWU clears (the upgrade is confirmed) and the ticket is (re)issued before the SWU expires. (Previously this had been allowed only for 'high value' customers). See for example:
https://thepointsguy.com/news/americ...wide-upgrades/
● N.B. In the good old days, if there were not sufficient C space (e.g., a party of three but only two upgrades available), agents could ask Revenue Management to release an additional seat, which revenue management sometimes would. This is no longer done, even for CK.
● If you don't want to wait list your SWU so that it automatically encumbered when a domestic segment becomes available for upgrade, but only want the domestic segments to clear if the international segment clears, ask the AA EP agent to waitlist the international portion but "DSR" the domestic segments; that way, the domestic segments will only clear if the international segment clears. Note: it's possible that the domestic segment has SWU upgrade inventory initially, but by the time the international flight becomes available to upgrade, availability is gone on the domestic flight.
● SWU application can include co-terminals: JonNYC, post #601: "This is the current list of MAC airports, and, as far as I understand it, are generally recognized for revenue tickets including SWU application to same:
● UK Air Passenger Duty / APD for LHR/UK departures: (Often incorrectly called "Luxury tax"): Departing from the UK (or on a layover of 24:00 or longer via the U.K.), you'll be charged the full APD (the lowest cabin class - usually economy - pays only half APD). This applies for upgrades to business only. Upgrading business to first doesn't incur this, (since your business ticket already included the full APD). This does not apply TO the U.K. or to connecting in under 24:00 in the U.K. Other airports may impose other taxes, e.g. HKG is USD $2.80.
● Through (two flights with the same flight number, or through flights with stops) flights pose challenges insofar as upgrade availability must exist on all sectors. You may have to call AA to use a SWU on through flights.
Suggested reading:
aa.com: SYSTEMWIDE UPGRADES AND FAQS
FlyerTalk: Upgrades / SWUs / eVIPs and UK APD / Air Passenger Duty questions
New *internal* changes will 90%+ eliminate post-expiration use of SWUs by JonNYC
This post in the thread entitled "Reversing Use of SWU. Is this possible?" (it is not. AA no longer allows cancelling a SWU and substituting "stickers".)
MODERATOR NOTE
Archived posts from 2017 may be read here.
Posts prior to 2016 may be read here: ARCHIVE: SWU / VIP / eVIP Systemwide Upgrade questions
NOTE: This thread is for the discussion of the mechanics of AA systemwide upgrades. For "chance of upgrade clearing" questions, please use this thread: 2015 Chances of Upgrade Clearing and Upgrade Availability Discussion (consolidated)
Please note there is a separate thread discussing lost / missing/ misappropriated SWUs:
Missing / someone else used / unauthorized use my SWU / VIP / eVIP (merged)
American AAdvantage Forum Moderator Team
FAQ: Internal IT changes eliminate 90+% of post-expiry SWU use 26 Jun 2014
Q. I've been able to encumber expiring SWU past their expiration date if I find the proper upgrade inventory available prior to that date. Is this feature still available to Executive Platinum members?
A. Not for most. The option was possible due to software limitations. New software, AAcoRN, put into place 26 June 2014, will prevent this from occurring for "unqualified" members; only "qualified" members will be allowed to encumber SWU past their expiry date in the future. (See post #1)
Q. How do I know if I am a "qualified" member?
A. You can try to call and encumber expiring SWU past their expiry. If you are not allowed to, you aren't.
Q. So, exactly who does AA consider "qualified"?
A. A very high value AAdvantage member, as measured by the internal "Helix" system, which assigns an "Eagles" ranking from 1 to 5 (the more, the better).
Q. I've never heard of this. When did it start?
A. AA's rating system was originally based on three colors, green, yellow and red, which changed to 1-3 Eagles and was later expanded to 1-5 Eagles.
Q. How are Eagles scores assigned? Are they static, or do they change?
A. It has been said spend and fare classes (think lots of annual travel in fare classes of D and above) may affect your Eagles score, as well as OSO and negative incidents you have experienced that might result in your moving your custom to another airline. It is also said your Helix score is updated periodically, perhaps even nightly.
Q. How can I find out my Helix score / how many Eagles I have?
A. You can't. AA employees are not empowered to discuss the Helix system with customers. If you normally get extra SWU once you've made EP, are allowed to extend SWU use and find EP desk agents are willing to bend rules for you often, speculative, you might have 4-5 Eagles rating.
Q. So, this is a hidden tier higher than Executive Platinum?
A. No, because it doesn't give you privileges beyond EP beyond those mentioned, e.g. courtesy Club membership or additional priority for boarding or upgrades, like Concierge Key may.
Q. Do others than Executive Platinum have Helix / Eagles scores?
A. It can be safely assumed all AAdvantage members have such scores.
Please read this wiki for important information not documented elsewhere.
NOTE: CHANGES
NOTE: SWUs are no longer automatically awarded upon achieving Platinum Pro (PP) or Executive Platinum (EXP) status. Starting in the 2021 calendar year, AA switched to Elite Choice Awards. When a member achieves PP status, the member earns one Elite Choice Award. If the member goes on to achieve EXP status, the member earns two additional elite choice awards. Each elite choice award can be redeemed until 12/31 of the following year (example: a member who reaches PP in July 2021 has until December 31, 2022 to redeem the elite choice award). A PP elite choice award can be redeemed for one SWU or other choices; each EXP elite choice award can be redeemed for two SWUs or other choices. Therefore, a member who reaches EXP can choose from one to five SWUs. When an elite choice award is redeemed for one or two SWUs, the SWU(s) are immediately deposited, and expire one year from the day they are deposited.
NOTE: SWUs awarded in 2019 expiring 31 Jan 2021 have been extended through 31 July 2021; this is now reflected in online accounts.
NOTE: Upgrade waitlist priority is 1) Status, followed by 2) type of upgrade, 3)Rolling EQD earning for last 365 days as of 20 May 2017. Link to FT thread.
- Executive Platinum members receive an additional two SWUs (or may choose bonus miles or to gift status) when they reach 120,000, 160,000 and 200,000 EQMs in 2021 (which includes January and February 2022).
Remember: EQM earning will vary from 0 to 3.0 EQM per base mile, based on eligible fare class and marketing airline, on EQM earning fares.
As of January 2017
"The way your upgrade request is prioritized is you'll be listed according to your elite status level followed by (the type of upgrade - SWU and Upgrade Award, aka miles + copay), the number of EQD (Elite Qualifying Dollars) earned in the (rolling) last 12 months."
Upgrades are prioritized first by the following elite status levels:
Concierge Key SM (up to 120 hours out)
Executive Platinum (up to 100 hours out)
Platinum Pro (up to 72 hours out)
Platinum (up to 48 hours out)
Gold (up to 24 hours out)
After status tier, upgrades are prioritized by the type of upgrade (SWU and miles + copay before 500 Mile e-upgrades / UDU; your last 12 months' Elite Qualifying Dollar spend on AA. See FAQ: Earning EQD / Elite Qualifying Dollars on AA and partner airlines (2017 on) (EQD will include the EQD offset one might earn from spend on their Barclaycard Aviator Red or Silver card, as announced elsewhere in this forum.)
Date of request has no bearing on upgrade priority other than after all other priorities have been met and there’s a highly unlikely tie.
From AA.com... "Before you get to the airport, requests for systemwide and mileage award upgrades are processed independently from 500-mile upgrade requests.
At the airport, upgrades requested will be prioritized in this order:
- Status tier (CK, EXP, PPRO, PLT, GLD, no status)
- Upgrade type
- Systemwide and mileage + copay upgrades
- 500-mile upgrades on purchased tickets
- 500-mile upgrades on award tickets for eligible status tiers
- Rolling last 12 month EQD spend
- Fare booking code (highest to lowest )
- Date/time of the request
- Load Factor Based Upgrades (after all other upgrade requests have been fulfilled)
See: https://www.aa.com/i18n/aadvantage-p...am-updates.jsp
Systemwide Upgrade FAQ:
Q. What are Systemwide Upgrades, exactly?
Electronic Systemwide Upgrades, abbreviated SWU, also previously referred to as eVIPs or VIPs, are electronic instruments earned as stated previously. SWU generally allow the owner to upgrade up to three segments, more or less in the same direction, on any flights AA flies with their own aircraft (not valid on partners or codeshares -- flights must be marketed and operated by AA), on most paid, published fares to the next class of service. (Successful upgrades on a single SWU include EZE-MIA-JFK-LHR, NRT-LAX-DFW-LHR.)
Q. When do SWU clear?
Upgrades can clear immediately if the appropriate inventory is available (e.g., Coach to Business (and domestic First on two class aircraft) requires "C" class to be available, Business to First requires "A" class to be available). Otherwise, SWU may be waitlisted in priority of AAdvantage status, followed by last 12 months EQD spend (and within those, by fare class if they are full fare Y).
Q. Can I use SWU on codeshares operated by AA?
No. (Though 001 AA ticketing is not a requirement), the flight must be marketed and operated by AA.
Q. Are any fare classes ineligible / invalid for SWU upgrades?
Some government and consolidator fares may not be upgraded. Award flights may not be upgraded with SWU. See post #683 by JonNYC:
Invalid (for SWU upgrade)
- Military fares*
- Government fares*
- Agency/industry discounts
- Employee travel booked in E
- AAdvantage/promotion free or companion tickets
- Ticket designators that require a certificate (CEN20, etc.) - contact MSD to verify
- MSD Site products (ticket designator SITE)
- CAT25/CAT25 Group Fares for MCLA
- Charter flights
- Infant tickets
- Purchased extra seats (one passenger)
- Opaque fares
- Award tickets
*The reason for not allowing SWU / eVIP upgrades to be used in conjunction with a military/government fare is not based on the fare level (although they are discounted), but rather it is based on the full flexibility those fares provide. Military/government fares provide a huge benefit to the customer already in that they can be booked at the last minute and canceled or changed with no advance notice and no penalties. As such, they are not allowed to be used in conjunction with a SWU.
Can I still make use of my SWU and credit the flight(s) to another airline?
You are not supposed to. If switching from AAdvantage to another scheme's FFN, please be aware: Benefitting from a privilege granted for your AAdvantage status and changing your FFN to earn on another airline is generally prohibited by AAdvantage Terms and Conditions. Doing so might risk that benefit (e.g. upgrade).
From the AAdvantage Terms and Conditions (link)
Q. Can I see SWU eligible flights on aa.com? If not, where?
aa.com will show if a flight has SWU availability, provided the member is logged in and has sufficient SWUs in their account. One can see required inventory (A or C) using ExpertFlyer Upgrade and Award query (not Flight Availability query) or other tools.
Q. What is the priority order for SWU wait list clearing?
Priority for wait listing is based first on AAdvantage status of requestor, then by rolling EQD earning during las 12 months; within those criteria, full fare (J or Y) trumps discounted fares.
NOTE: once the booking goes to airport control you may have to request your SWU request be reactivated. Those travel companions previously prioritized by the sponsor's status no longer revert to their own status at airport control.
Q. How do I know if my SWU request has been waitlisted?
The app as well as the web page shows requested and confirmed upgrades.
If my SWU clears on AA but the flights is cancelled or delayed, and I get put on another AA or partner flight, will my upgrade be preserved / honored?
On AA and Joint Business Venture partners (AY, BA, IB, JL, QF), AA will attempt to honor the upgrade. On other airline partners it is unlikely.
Q. Can I gift SWUs to others, and will my or their status apply?
You may certainly gift SWU to others. They will have to provide you their information, including PNR, and you will have to call it in. Your status can carry over to one traveling companion (on your itinerary) until the SWU passes to airport control; otherwise, SWU priority will depend on the user's AAdvantage status followed by date of upgrade request.
Q. What if I apply a SWU to a traveling companion?
They will “borrow” your status if they are flying as your single traveling companion on the same flights. Otherwise, their status will determine their position on the upgrade wait list. This "borrowed" status was previously lost once the flight has gone to airport control; it doesn’t now, but it pays to check and see if it has been mismanaged by software - it can be restored when it has passed to airport control.
Q. Can I sell or purchase SWUs to / from others (e.g. on eBay or CraigsList)?
While SWU may be gifted to others, AAdvantage rules prohibit selling / purchasing, trading or bartering various instruments, including SWU. A sold SWU will, if caught by AA Corporate Security AAdvantage Fraud (and they actively seek these out), cause SWU / upgrade cancellation at minimum and may even include closing the seller's account with forfeiture of miles, upgrade instruments and even elite status.
Further useful details about using SWU
● Members who achieve Platinum Pro (PP) status receive one Elite Choice Award, which may be redeemed for one SWU (among other choices). Members who achieve PP between 1/1/2021 and 2/28/2022 have until 12/31/2022 to redeem the Elite Choice Award. If an SWU is chosen, the SWU is immediately deposited and expires one year from the date deposited.
● Members who achieve Executive Platinum (EXP) status receive two Elite Choice Awards, each of which may be redeemed for two SWUs (among other choices). Members who achieve EXP between 1/1/2021 and 2/28/2022 have until 12/31/2022 to redeem their Elite Choice Awards. If two SWUs are chosen for an award, the SWUs are immediately deposited and expire one year from the date deposited.
● Members who reach 120,000, 160,000 or 200,000 EQMs between 1/1/2021 and 2/28/2022 may choose two SWUs (or additional redeemable miles or a gift of status) upon reaching 120,000, 160,000 and 200,000 EQMs.
● Two SWUs (more) are earned by Concierge Key members.
● Four SWUs are earned by those crossing Million Miler thresholds of 2MM and every Million Miles milestone thereafter.
● SWUs may be transferred or gifted (not bargained, bartered or sold) to anyone the owner chooses - the owner must authorize the transfer and provide at minimum the designated person's name, frequent flyer #, and PNR. Note fees and taxes may be due, such as APD / Air Passenger Duty due for flights originating in the UK (or with connections exceeding 23:59).
● AA tends to protect passengers granted upgrades with SWUs if IROPS move them to other oneworld flights, particularly JBV partners (AA, AY, BA, IB, JL, preserving already granted upgrades (not waitlisted).
● N.B. A customer may use an SWU to upgrade a flight that departs after the SWU's expiration date, provided the SWU clears (the upgrade is confirmed) and the ticket is (re)issued before the SWU expires. (Previously this had been allowed only for 'high value' customers). See for example:
https://thepointsguy.com/news/americ...wide-upgrades/
● N.B. In the good old days, if there were not sufficient C space (e.g., a party of three but only two upgrades available), agents could ask Revenue Management to release an additional seat, which revenue management sometimes would. This is no longer done, even for CK.
● If you don't want to wait list your SWU so that it automatically encumbered when a domestic segment becomes available for upgrade, but only want the domestic segments to clear if the international segment clears, ask the AA EP agent to waitlist the international portion but "DSR" the domestic segments; that way, the domestic segments will only clear if the international segment clears. Note: it's possible that the domestic segment has SWU upgrade inventory initially, but by the time the international flight becomes available to upgrade, availability is gone on the domestic flight.
● SWU application can include co-terminals: JonNYC, post #601: "This is the current list of MAC airports, and, as far as I understand it, are generally recognized for revenue tickets including SWU application to same:
- WAS (DCA, IAD)
- DFW (DFW, DAL)
- HOU (HOU, IAH)
- NYC (JFK, LGA) (I think there is a separate rule that says EWR is always part of NYC for this purpose as well)
- LON (LGW, LHR, STN)
- SLU (UVF, SLU)
- TYO (HND, NRT)
● UK Air Passenger Duty / APD for LHR/UK departures: (Often incorrectly called "Luxury tax"): Departing from the UK (or on a layover of 24:00 or longer via the U.K.), you'll be charged the full APD (the lowest cabin class - usually economy - pays only half APD). This applies for upgrades to business only. Upgrading business to first doesn't incur this, (since your business ticket already included the full APD). This does not apply TO the U.K. or to connecting in under 24:00 in the U.K. Other airports may impose other taxes, e.g. HKG is USD $2.80.
● Through (two flights with the same flight number, or through flights with stops) flights pose challenges insofar as upgrade availability must exist on all sectors. You may have to call AA to use a SWU on through flights.
Suggested reading:
aa.com: SYSTEMWIDE UPGRADES AND FAQS
FlyerTalk: Upgrades / SWUs / eVIPs and UK APD / Air Passenger Duty questions
New *internal* changes will 90%+ eliminate post-expiration use of SWUs by JonNYC
This post in the thread entitled "Reversing Use of SWU. Is this possible?" (it is not. AA no longer allows cancelling a SWU and substituting "stickers".)
MODERATOR NOTE
Archived posts from 2017 may be read here.
Posts prior to 2016 may be read here: ARCHIVE: SWU / VIP / eVIP Systemwide Upgrade questions
NOTE: This thread is for the discussion of the mechanics of AA systemwide upgrades. For "chance of upgrade clearing" questions, please use this thread: 2015 Chances of Upgrade Clearing and Upgrade Availability Discussion (consolidated)
Please note there is a separate thread discussing lost / missing/ misappropriated SWUs:
Missing / someone else used / unauthorized use my SWU / VIP / eVIP (merged)
American AAdvantage Forum Moderator Team
FAQ: Internal IT changes eliminate 90+% of post-expiry SWU use 26 Jun 2014
Q. I've been able to encumber expiring SWU past their expiration date if I find the proper upgrade inventory available prior to that date. Is this feature still available to Executive Platinum members?
A. Not for most. The option was possible due to software limitations. New software, AAcoRN, put into place 26 June 2014, will prevent this from occurring for "unqualified" members; only "qualified" members will be allowed to encumber SWU past their expiry date in the future. (See post #1)
Q. How do I know if I am a "qualified" member?
A. You can try to call and encumber expiring SWU past their expiry. If you are not allowed to, you aren't.
Q. So, exactly who does AA consider "qualified"?
A. A very high value AAdvantage member, as measured by the internal "Helix" system, which assigns an "Eagles" ranking from 1 to 5 (the more, the better).
Q. I've never heard of this. When did it start?
A. AA's rating system was originally based on three colors, green, yellow and red, which changed to 1-3 Eagles and was later expanded to 1-5 Eagles.
Q. How are Eagles scores assigned? Are they static, or do they change?
A. It has been said spend and fare classes (think lots of annual travel in fare classes of D and above) may affect your Eagles score, as well as OSO and negative incidents you have experienced that might result in your moving your custom to another airline. It is also said your Helix score is updated periodically, perhaps even nightly.
Q. How can I find out my Helix score / how many Eagles I have?
A. You can't. AA employees are not empowered to discuss the Helix system with customers. If you normally get extra SWU once you've made EP, are allowed to extend SWU use and find EP desk agents are willing to bend rules for you often, speculative, you might have 4-5 Eagles rating.
Q. So, this is a hidden tier higher than Executive Platinum?
A. No, because it doesn't give you privileges beyond EP beyond those mentioned, e.g. courtesy Club membership or additional priority for boarding or upgrades, like Concierge Key may.
Q. Do others than Executive Platinum have Helix / Eagles scores?
A. It can be safely assumed all AAdvantage members have such scores.
FAQ: What's a Systemwide Upgrade / SWU / VIP and how to use? (Master thread)
Aug 5, 2022, 10:19 am
#1876
Join Date: Aug 2017
Location: Stilllwater OK (SWO)
Programs: AAdvantage ExecPlat, World of Hyatt Globalist, plain "member" of Marriott, IHG, enterprise, etc.
Posts: 1,848
Spouse and I were just travelling on an itinerary (booked in March). SWUs were applied and we cleared the overseas legs at booking, but was waitlisted for the domestic legs (DFW-CLT and back)
On the outbound after we boarded, a gate agent came aboard and yells at us that they could only upgrade one of us and if we wanted to split. We agreed that would be fine.
On they way back, the cabin had 14 out of 20 F open seats as recent as ~T-110 hours. I was thinking chances looked good, perhaps we'd clear that, and I really didn't look again at the app until about T-36 hours or so, and saw that neither of us were upgraded and only 2 seats remained*. I cleared into F by the time I checked into my flight (at T-32 hours of the CLT-DFW leg), but my wife didn't. So, fine, she can ride in F and I would take her seat if it doesn't clear.
During boarding for the CLT-DFW flight, my boarding pass for the F seat doesn't successfully scan though, and they hand me a new boarding pass already printed on the counter (back in coach, in a different row as my spouse). I looked up and on the upgrade screen I saw they upgraded the first person on the list into my seat. I asked why was I downgraded? Gate agent brushes my question off and tells me to board, and I wasn't going to hold up the line further. So, we board. I see on my phone that the AA app sent me a message that my seat changed just 2 minutes prior while I was in line to board. The App message, somewhat hilariously, stated "You've been upgraded, your new seat is 10D". No app, I was downgraded! The person in my F seat was already seated on the plane when I boarded too.
So, the result of this upgrade just to be downgraded was that we ended up separated in coach. I sent a message to the twitter team indicating my dissatisfaction. They responded that they are looking internally to the matter.
I feel like I am owed miles for this. It would have been better to not been upgraded to begin with so that at least my wife and I could stay together.
And in the end, the whole experience makes me more annoyed about the SWU process. Not only is it hard as heck (especially out of DFW) to find upgradable space at booking on the flights that matter, but AA holds stingily onto any domestic legs as well.
* This is a side Question: Do they start clearing the 500 mile/comp upgrades during the T-100 window ahead (or rather independently from) SWUs? Odd to me that so many seats filled during this window (ahead of me upgrading, only to be downgraded).
On the outbound after we boarded, a gate agent came aboard and yells at us that they could only upgrade one of us and if we wanted to split. We agreed that would be fine.
On they way back, the cabin had 14 out of 20 F open seats as recent as ~T-110 hours. I was thinking chances looked good, perhaps we'd clear that, and I really didn't look again at the app until about T-36 hours or so, and saw that neither of us were upgraded and only 2 seats remained*. I cleared into F by the time I checked into my flight (at T-32 hours of the CLT-DFW leg), but my wife didn't. So, fine, she can ride in F and I would take her seat if it doesn't clear.
During boarding for the CLT-DFW flight, my boarding pass for the F seat doesn't successfully scan though, and they hand me a new boarding pass already printed on the counter (back in coach, in a different row as my spouse). I looked up and on the upgrade screen I saw they upgraded the first person on the list into my seat. I asked why was I downgraded? Gate agent brushes my question off and tells me to board, and I wasn't going to hold up the line further. So, we board. I see on my phone that the AA app sent me a message that my seat changed just 2 minutes prior while I was in line to board. The App message, somewhat hilariously, stated "You've been upgraded, your new seat is 10D". No app, I was downgraded! The person in my F seat was already seated on the plane when I boarded too.
So, the result of this upgrade just to be downgraded was that we ended up separated in coach. I sent a message to the twitter team indicating my dissatisfaction. They responded that they are looking internally to the matter.
I feel like I am owed miles for this. It would have been better to not been upgraded to begin with so that at least my wife and I could stay together.
And in the end, the whole experience makes me more annoyed about the SWU process. Not only is it hard as heck (especially out of DFW) to find upgradable space at booking on the flights that matter, but AA holds stingily onto any domestic legs as well.
* This is a side Question: Do they start clearing the 500 mile/comp upgrades during the T-100 window ahead (or rather independently from) SWUs? Odd to me that so many seats filled during this window (ahead of me upgrading, only to be downgraded).
Aug 5, 2022, 3:30 pm
#1877
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
First EF is the best $100 I spend every year. If it just gets me out of one middle seat or into an exit row on one flight well worth it. for SWU, clearly can help you sort out availability quickly and alert you when it's available (simple use case, Mrs. Deac 83 is Plat so I needed to move a SWU to her from me but zero available EF notified me when availability came back and I could get it switched no problem, with out it it's guess work or a lot of manual checking).
EF is a huge competitive advantage over other PAX (maybe I shouldn't even post this, but I learned about EF here) for all sorts of things.
If I was AA management I would make the EXP agent rules of engagement to include:
- You can book a SWU on a flight on hold
- You can not search across flights looking for SWU availability
- You can put a SWU request in for a booked flight
That's it.
If you don't use EF or won't do the research on AA.com, well, too bad. Don't clog up the EXP line for people who have flights booked with confirmed availability and need 15 minutes of an agent's time.
For a hyper cost conscience industry, and an airline that made using SWU harder, why would you allow or encourage this behavior, it's pretty simple, don't enable the wrong behavior.
EF is a huge competitive advantage over other PAX (maybe I shouldn't even post this, but I learned about EF here) for all sorts of things.
If I was AA management I would make the EXP agent rules of engagement to include:
- You can book a SWU on a flight on hold
- You can not search across flights looking for SWU availability
- You can put a SWU request in for a booked flight
That's it.
If you don't use EF or won't do the research on AA.com, well, too bad. Don't clog up the EXP line for people who have flights booked with confirmed availability and need 15 minutes of an agent's time.
For a hyper cost conscience industry, and an airline that made using SWU harder, why would you allow or encourage this behavior, it's pretty simple, don't enable the wrong behavior.
Aug 5, 2022, 5:20 pm
#1878
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,268
Yep. Forward thinking leadership understands things like this - it costs you money now, but saves you a ton of man hours forever.
Aug 5, 2022, 8:07 pm
#1879
Join Date: Jan 2015
Programs: Alaska Gold 75K, AA EXP, United 1K
Posts: 472
Spouse and I were just travelling on an itinerary (booked in March). SWUs were applied and we cleared the overseas legs at booking, but was waitlisted for the domestic legs (DFW-CLT and back)
On the outbound after we boarded, a gate agent came aboard and yells at us that they could only upgrade one of us and if we wanted to split. We agreed that would be fine.
On they way back, the cabin had 14 out of 20 F open seats as recent as ~T-110 hours. I was thinking chances looked good, perhaps we'd clear that, and I really didn't look again at the app until about T-36 hours or so, and saw that neither of us were upgraded and only 2 seats remained*. I cleared into F by the time I checked into my flight (at T-32 hours of the CLT-DFW leg), but my wife didn't. So, fine, she can ride in F and I would take her seat if it doesn't clear.
During boarding for the CLT-DFW flight, my boarding pass for the F seat doesn't successfully scan though, and they hand me a new boarding pass already printed on the counter (back in coach, in a different row as my spouse). I looked up and on the upgrade screen I saw they upgraded the first person on the list into my seat. I asked why was I downgraded? Gate agent brushes my question off and tells me to board, and I wasn't going to hold up the line further. So, we board. I see on my phone that the AA app sent me a message that my seat changed just 2 minutes prior while I was in line to board. The App message, somewhat hilariously, stated "You've been upgraded, your new seat is 10D". No app, I was downgraded! The person in my F seat was already seated on the plane when I boarded too.
So, the result of this upgrade just to be downgraded was that we ended up separated in coach. I sent a message to the twitter team indicating my dissatisfaction. They responded that they are looking internally to the matter.
I feel like I am owed miles for this. It would have been better to not been upgraded to begin with so that at least my wife and I could stay together.
And in the end, the whole experience makes me more annoyed about the SWU process. Not only is it hard as heck (especially out of DFW) to find upgradable space at booking on the flights that matter, but AA holds stingily onto any domestic legs as well.
* This is a side Question: Do they start clearing the 500 mile/comp upgrades during the T-100 window ahead (or rather independently from) SWUs? Odd to me that so many seats filled during this window (ahead of me upgrading, only to be downgraded).
On the outbound after we boarded, a gate agent came aboard and yells at us that they could only upgrade one of us and if we wanted to split. We agreed that would be fine.
On they way back, the cabin had 14 out of 20 F open seats as recent as ~T-110 hours. I was thinking chances looked good, perhaps we'd clear that, and I really didn't look again at the app until about T-36 hours or so, and saw that neither of us were upgraded and only 2 seats remained*. I cleared into F by the time I checked into my flight (at T-32 hours of the CLT-DFW leg), but my wife didn't. So, fine, she can ride in F and I would take her seat if it doesn't clear.
During boarding for the CLT-DFW flight, my boarding pass for the F seat doesn't successfully scan though, and they hand me a new boarding pass already printed on the counter (back in coach, in a different row as my spouse). I looked up and on the upgrade screen I saw they upgraded the first person on the list into my seat. I asked why was I downgraded? Gate agent brushes my question off and tells me to board, and I wasn't going to hold up the line further. So, we board. I see on my phone that the AA app sent me a message that my seat changed just 2 minutes prior while I was in line to board. The App message, somewhat hilariously, stated "You've been upgraded, your new seat is 10D". No app, I was downgraded! The person in my F seat was already seated on the plane when I boarded too.
So, the result of this upgrade just to be downgraded was that we ended up separated in coach. I sent a message to the twitter team indicating my dissatisfaction. They responded that they are looking internally to the matter.
I feel like I am owed miles for this. It would have been better to not been upgraded to begin with so that at least my wife and I could stay together.
And in the end, the whole experience makes me more annoyed about the SWU process. Not only is it hard as heck (especially out of DFW) to find upgradable space at booking on the flights that matter, but AA holds stingily onto any domestic legs as well.
* This is a side Question: Do they start clearing the 500 mile/comp upgrades during the T-100 window ahead (or rather independently from) SWUs? Odd to me that so many seats filled during this window (ahead of me upgrading, only to be downgraded).
As to what caused your downgrade i think one possibility is that your SWU cleared but wasn’t reticketed and then probably poorly processed by the GA.
Aug 6, 2022, 4:44 pm
#1880
Join Date: Oct 2002
Location: DFW
Programs: OWE AA EXP;*A TK Gold; Marriott LTT; Hyatt Globalist; IHG Plat; National VIP
Posts: 3,097
Chances of EZE or SCL clearing at booking?
Haven’t redeemed SWUs to deep SA for years. Is EZE or SCL better for SWU availability? Based in DFW but willing to do JFK or MIA connection. Looking for next years Labor Day time frame but it hasn’t opened for booking yet.
Any experiences are welcome!
Any experiences are welcome!
Aug 6, 2022, 4:55 pm
#1881
Join Date: Jun 2021
Location: DFW
Programs: AA EXP, BAEC Gold, IHG Platinum
Posts: 322
In my experience, SCL has been better for SWU availability. I was able to clear at the time of booking a roundtrip JFK-SCL this past February. My friend, also an EXP, met us there but he flew DFW-SCL and could only clear at the gate. I also attribute it to my being on a 777 and his being on a 787-8 with several less business class seats available, but also the route. The last time I did EZE was pre-pandemic DFW-EZE and I couldn't clear at booking. I also didn't clear at the gate. That was a tough overnight flight. I've heard that MIA-EZE is a very popular route which tends to sell out J ahead of time.
Aug 6, 2022, 5:35 pm
#1882
Join Date: Oct 2002
Location: DFW
Programs: OWE AA EXP;*A TK Gold; Marriott LTT; Hyatt Globalist; IHG Plat; National VIP
Posts: 3,097
In my experience, SCL has been better for SWU availability. I was able to clear at the time of booking a roundtrip JFK-SCL this past February. My friend, also an EXP, met us there but he flew DFW-SCL and could only clear at the gate. I also attribute it to my being on a 777 and his being on a 787-8 with several less business class seats available, but also the route. The last time I did EZE was pre-pandemic DFW-EZE and I couldn't clear at booking. I also didn't clear at the gate. That was a tough overnight flight. I've heard that MIA-EZE is a very popular route which tends to sell out J ahead of time.
Aug 6, 2022, 8:30 pm
#1883
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
Any recent (post 7/31 preferably) datapoints on changing a reservation with an already applied (but now expired) SWU? Just tried to modify a reservation using an already confirmed SWU to a date with existing C space and was told by two agents it was no longer possible. Also told I couldn't just cancel the reservation and leave the PNR intact with the SWU instead of a refund. In the recent past I've had no issues doing either method.
-FlyerBeek
-FlyerBeek
-FlyerBeek
Aug 6, 2022, 8:53 pm
#1884
Join Date: Dec 2005
Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond
Posts: 1,230
You're assuming that the majority of the high value elites know what EF is. Remember, Flyertalk is a tiny tiny minority of elite flyers.
My 4+ MM EXP/CK cousin doesn't have EF. My uncle who was PPS Solitaire on SQ and spent a small countries GDP on airfare didn't even book his own tickets. One of my clients who's a CK thinks I'm batshit crazy for spending time on this.
AA either needs to provide their customers with tools or deal with the consequences. Can you imagine your bank saying, we know your balance and current transaction status, but you can't find out online consistently so buy a third party producy at your own expense, learn the details of how ACH transactions post and then figure it out.
No offense, but this idea is absolutely nuts. Next, we'll have to log in to SAP to figure out how many bags of chips we need to order for the AC to have some the following week.
My 4+ MM EXP/CK cousin doesn't have EF. My uncle who was PPS Solitaire on SQ and spent a small countries GDP on airfare didn't even book his own tickets. One of my clients who's a CK thinks I'm batshit crazy for spending time on this.
AA either needs to provide their customers with tools or deal with the consequences. Can you imagine your bank saying, we know your balance and current transaction status, but you can't find out online consistently so buy a third party producy at your own expense, learn the details of how ACH transactions post and then figure it out.
No offense, but this idea is absolutely nuts. Next, we'll have to log in to SAP to figure out how many bags of chips we need to order for the AC to have some the following week.
What that change what you or I do, nope. Would it free up capacity of the EXP agents? Definitely.
Sure, I'd like to be able to book these in online/in the app directly, but of course that would reduce availability for us
Aug 6, 2022, 10:12 pm
#1885
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,268
simple, 'we can UG if available and will put you on waitlist if not currently available for flights that are booked'.
This is exactly what you are saying. There's endless analogies here - no one else operates like this except for US healthcare providers and incompetent credit agencies.
Aug 7, 2022, 12:06 am
#1886
Join Date: Sep 2019
Location: NYC, SEA
Programs: Hyatt Glob, Marriott Titanium, AA EXP, DL PM, AS 100k (fake), B6 M3 (fake), BA Gold (fake), UA FO.
Posts: 740
Datapoint: was finally able to find a agent who was able to reticket my existing PNR to an entirely different itinerary and use the now-expired (7/31) SWU to confirm upgrades on the new segments. Took about 4 agents, but it is still technically possible to do if you get the right person. More so than not, everyone seems to just be inclined to say no these days (which is disappointing considering all were EXP Desk agents).
-FlyerBeek
-FlyerBeek
Aug 7, 2022, 7:41 am
#1887
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,044
Aug 8, 2022, 11:33 am
#1888
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,502
Just had no problem changing an existing PNR with 7/31 expiring SWUs to new flights. C space was available on the new flights and the SWU's carried over like they always have.
Aug 8, 2022, 11:35 am
#1889
Join Date: Aug 2021
Location: USA
Programs: American Airlines (Executive Platinum), Hyatt (Globalist), Hilton (Diamond), IHG (Diamond)
Posts: 2,917