New AA PLT trying to get into BA lounge FAIL
Sep 16, 2014, 5:46 pm
#1
Original Poster
Join Date: Nov 2007
Location: USA
Programs: AA
Posts: 400
New AA PLT trying to get into BA lounge FAIL
I booked a ticket on BA.com as a World Traveler plus, and it was booked AA gold.
Now I am a AA PLAT - but I was not plat when I booked the ticket
On AA, it says I am PLAT
On BA - it says that I am One World Ruby
At AA, they say that I am PLAT and BA should recognize it
At BA, they say that I am ruby until AA tells them I am Plat
I am trying to get into the LHR BA lounges.
I am not sure if the problem is BA or AA, but I have called both, and they say it is the other's problem.
Can someone offer me a way to solve this>
Now I am a AA PLAT - but I was not plat when I booked the ticket
On AA, it says I am PLAT
On BA - it says that I am One World Ruby
At AA, they say that I am PLAT and BA should recognize it
At BA, they say that I am ruby until AA tells them I am Plat
I am trying to get into the LHR BA lounges.
I am not sure if the problem is BA or AA, but I have called both, and they say it is the other's problem.
Can someone offer me a way to solve this>
Sep 16, 2014, 5:58 pm
#3
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
Why not just present your Platinum card (or are you EXP as your profile notes)? That should give you entry no matter which card you present.
Sep 16, 2014, 6:17 pm
#5
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
This can be a frustrating situation. You can download the mobile card to your phone assuming you have that capability and try that as it should say platinum and show an albeit extremely tiny sapphire logo in the corner.
Otherwise, what usually has to be done is call and have your AAdvantage number removed from the reservation and then reapplied. This SHOULD then update your status on the reservation from ruby to sapphire. On AA it works pretty much instantly, I'm not sure how it works in the BA system though.
Otherwise, what usually has to be done is call and have your AAdvantage number removed from the reservation and then reapplied. This SHOULD then update your status on the reservation from ruby to sapphire. On AA it works pretty much instantly, I'm not sure how it works in the BA system though.
Sep 16, 2014, 6:23 pm
#7
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
Other than what cmd320 suggests, the only other thing I would suggest is AA entering a note in your PNR of your One World status, and having the BA gatekeeper check that if they reject anything else you present. You could also have them call the AA counters at LHR. Just depends how badly you want to get in.
Sep 16, 2014, 6:26 pm
#8
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
If you're working with iOS, then just tap the 4 lines in the upper left corner of the home screen on the app and select My Account, and then View AAdvantage Card. It will open it up and also give you the option of storing to passbook for easier access in the future.
Sep 16, 2014, 6:37 pm
#10
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
I know. It's never fun being declined lounge access, especially when you are in fact entitled to it. If the mobile card doesn't work then as tom911 says see if AA will enter a notation in your PNR explaining the situation. I assume this is T5 and not T3? If you have access to T3 perhaps an AA GA or TA could print you a lounge invitation or something. Never tried that before but the problem is almost definitely on the BA side of things.
Sep 17, 2014, 6:45 am
#11
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
I booked a ticket on BA.com as a World Traveler plus, and it was booked AA gold.
Now I am a AA PLAT - but I was not plat when I booked the ticket
On AA, it says I am PLAT
On BA - it says that I am One World Ruby
At AA, they say that I am PLAT and BA should recognize it
At BA, they say that I am ruby until AA tells them I am Plat
I am trying to get into the LHR BA lounges.
I am not sure if the problem is BA or AA, but I have called both, and they say it is the other's problem.
Can someone offer me a way to solve this>
Now I am a AA PLAT - but I was not plat when I booked the ticket
On AA, it says I am PLAT
On BA - it says that I am One World Ruby
At AA, they say that I am PLAT and BA should recognize it
At BA, they say that I am ruby until AA tells them I am Plat
I am trying to get into the LHR BA lounges.
I am not sure if the problem is BA or AA, but I have called both, and they say it is the other's problem.
Can someone offer me a way to solve this>