Jan 13, 2015, 2:43 pm
Last edit by: SingaporeDon
Booking Award Seats on EY / Etihad Airways Using AA / AAdvantage Miles
This thread is about "how to" book Etihad / EY award seats using AA AAdvantage miles. This wiki is new, so anyone with 90/90 who wishes to add helpful information is, of course, urged to do so.
- You cannot search or book awards for travel on EY (Etihad) on www.aa.com
- You can search award availability on EY's website. Look for seats on flights operated by Etihad Airways labeled as "GuestSeats".
- You have to call AA to book them. You may need to request the AA agent to look up the inventory one segment at a time in order to find the inventory in their system. OR:
- Your best bet is to call AA Australia (+61 2-9101-1948 ) - although the call center is actually in Suva, Fiji -as they can see the inventory reliably, and you can book (or put the EY segments on hold so you can flesh out the award afterward).
- A handy EY route map is at http://flights.etihad.com/routemap
- The applicable AAdvantage miles award chart is the oneworld and Other Airline Award Chart
- Award routing rules are in the wikipost of this thread
- It can be instructive to read about our members' successful award bookings on EY using AAdvantage miles in the Success stories of award booking on Etihad using AA miles (>= 2015) thread. [Note: posts prior to 2015 about this topic (with the exception of a few 2014 end of year posts brought forward for continuity) are archived at ARCHIVE: Success stories of award booking on Etihad using AA miles]
- If you find EY inventory from your continent but not your city of choice, as usual you can include any other AAdvantage award airlines in order to complete the itinerary. E.g. LHR-xAUH-DEL-xAUH-CDG on EY connecting to CDG-LHR on BA.
How to: Use AA Miles to Book Award on Etihad / EY (Archive - 2015 and earlier)
May 29, 2014, 10:54 am
#76
Join Date: Jul 2007
Location: ORD
Programs: AA Executive Platinum, Priority Club PLT
Posts: 18
I have been experiencing the same problem with booking EY award ticket through AA miles for the past 4 days. Since I had to make the travel to India soon, I booked the ticket using a different carrier (Jet Airways) who is not a one world partner. If the Etihad problem gets resolved, I would like to change my travel to Etihad instead.
Does anyone have experience in requesting AA to waive the change fees ($150) from one carrier to another?
Does anyone have experience in requesting AA to waive the change fees ($150) from one carrier to another?
May 29, 2014, 11:14 am
#77
Join Date: Dec 2011
Posts: 375
I have been experiencing the same problem with booking EY award ticket through AA miles for the past 4 days. Since I had to make the travel to India soon, I booked the ticket using a different carrier (Jet Airways) who is not a one world partner. If the Etihad problem gets resolved, I would like to change my travel to Etihad instead.
Does anyone have experience in requesting AA to waive the change fees ($150) from one carrier to another?
Does anyone have experience in requesting AA to waive the change fees ($150) from one carrier to another?
Regardless, my recommendation would be to call and had them add a note to your reservation about technical difficulties booking EY and your intent to switch when it's resolved. This won't guarantee anything, but it will help when/if you call back to change the award.
May 29, 2014, 12:20 pm
#78
Join Date: May 2006
Posts: 1,913
I am not seeing any "guest' award availability right now for anything in Dec. Is there a problem with the system?
May 29, 2014, 12:52 pm
#79
Suspended
Join Date: May 2009
Location: DFW
Programs: AAdvantage Platinum, Hilton HHonors Gold
Posts: 2,863
I hope EY is not blocking partners ability to book awards... Sabre shows that inventories are open...
May 29, 2014, 12:53 pm
#80
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
[KVS Availability Tool 7.3.7/Diamond - Awards/EY]
Code:
AUH Abu Dhabi Intl AE [OMAA] JFK New York John F Kennedy Intl NY US [KJFK] MON 01 Dec 2014 Carrier Flight From Depart To Arrive A/C St Availability --------- ------ ---- -------- ---- -------- --- -- ------------- EY 101 AUH 10:30 JFK 16:30 77W 0 FS1 CS0 YS3
Code:
JFK New York John F Kennedy Intl NY US [KJFK] AUH Abu Dhabi Intl AE [OMAA] WED 10 Dec 2014 Carrier Flight From Depart To Arrive A/C St Availability --------- ------ ---- -------- ---- -------- --- -- ------------- EY 100 JFK 21:40 AUH 19:25 +1 77W 0 FS0 CS1 YS2
May 29, 2014, 1:26 pm
#81
Join Date: Aug 2010
Location: LAX
Programs: AS MVP Gold 75k
Posts: 76
whew.. I was finally able to book my award flight 
May 29, 2014, 1:44 pm
#83
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
May 29, 2014, 1:45 pm
#84
Join Date: Aug 2010
Location: LAX
Programs: AS MVP Gold 75k
Posts: 76
Weird. Initially, the lady I spoke to wasn't seeing any availability, she told me to hold on a few minutes and then she came back with the good news. Perhaps you just need to try a different agent.
I also went ahead and paid for it as I didn't want to take any more risks..
I also went ahead and paid for it as I didn't want to take any more risks..
May 29, 2014, 1:54 pm
#85
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
duplicate
May 29, 2014, 1:58 pm
#86
Join Date: Dec 2011
Posts: 375
Weird. Initially, the lady I spoke to wasn't seeing any availability, she told me to hold on a few minutes and then she came back with the good news. Perhaps you just need to try a different agent.
I also went ahead and paid for it as I didn't want to take any more risks..
I also went ahead and paid for it as I didn't want to take any more risks..
May 29, 2014, 2:17 pm
#87
Join Date: Jul 2007
Location: ORD
Programs: AA Executive Platinum, Priority Club PLT
Posts: 18
As long as your Origin/Destination stays the same and you don't change the departure date within 21 days, you should be okay.
Regardless, my recommendation would be to call and had them add a note to your reservation about technical difficulties booking EY and your intent to switch when it's resolved. This won't guarantee anything, but it will help when/if you call back to change the award.
Regardless, my recommendation would be to call and had them add a note to your reservation about technical difficulties booking EY and your intent to switch when it's resolved. This won't guarantee anything, but it will help when/if you call back to change the award.
May 29, 2014, 3:42 pm
#88
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
There's been no follow-up notice to the one I posted above, so, for now, the problem definitely still exists. Maybe some AAgent figured out a work-around or just got lucky somehow.
May 30, 2014, 10:06 am
#89
Join Date: Jul 2012
Location: PDX
Programs: United, SPG, Hyatt
Posts: 167
As of 9am PT on Friday I am unsuccessful at booking Etihad space. The agent referenced the memo. No ETA on when it will be fixed.
May 30, 2014, 10:57 am
#90
Join Date: Jul 2008
Posts: 411
i tried it just now. was not able to book it.shows no availability on any day.