Both AA and USAirways sites offline
Jan 24, 2014, 11:01 pm
#5
Join Date: Apr 2007
Location: SEA
Programs: AS MVP, Hhonors Gold, National Executive, Identity Gold, MLife Gold
Posts: 2,687
To improve your experience, aa.com is performing system maintenance until 5:00 a.m. CST Saturday January 25th which will impact your ability to log in, access AAdvantage account information, book AAdvantage award travel and Admirals Club enrollment. If you need assistance, you may Contact American. We appreciate your patience.
Jan 24, 2014, 11:09 pm
#6
Join Date: Apr 2004
Location: BOS
Programs: Marriott LTG, HHonors Diamond, Nat'l Exec
Posts: 3,581
To improve your experience, aa.com is performing system maintenance until 5:00 a.m. CST Saturday January 25th which will impact your ability to log in, access AAdvantage account information, book AAdvantage award travel and Admirals Club enrollment. If you need assistance, you may Contact American. We appreciate your patience.
Jan 24, 2014, 11:36 pm
#7
Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,256
What happened? Did they mistakenly make a couple of business class seats to europe available at the milesaver level and then have to shut down the whole system to prevent anyone from actually being able to book them?
Jan 25, 2014, 12:29 am
#8
Join Date: Jan 2010
Location: jax
Programs: AA Plat, Hilton Diamond
Posts: 192
There was a failed integration event on the US side tonight a few hours before the sites went offline.
A lot of US preferred members received an e-mail message from US about our upgrades for future flights not being "offered" (different from "not available") and our US Express/Republic flights were mistakenly branded as "American Airlines Express" in the e-mail notification.
I called into the Preferred Desk and the rep said that IT was trying to integrate a feature that would allow automatic upgrades between frequent flier programs. She said the effort failed and incorrect upgrade notices went out. She said there were lots of calls and knew what I was talking about before I even finished my first sentence. (Check the US Automatic Upgrade Thread in the US sub-forum)
Edit - Here is a URL to show what the incorrect messages looked like:
http://farm4.staticflickr.com/3666/1...e9bebc96_z.jpg
A lot of US preferred members received an e-mail message from US about our upgrades for future flights not being "offered" (different from "not available") and our US Express/Republic flights were mistakenly branded as "American Airlines Express" in the e-mail notification.
I called into the Preferred Desk and the rep said that IT was trying to integrate a feature that would allow automatic upgrades between frequent flier programs. She said the effort failed and incorrect upgrade notices went out. She said there were lots of calls and knew what I was talking about before I even finished my first sentence. (Check the US Automatic Upgrade Thread in the US sub-forum)
Edit - Here is a URL to show what the incorrect messages looked like:
http://farm4.staticflickr.com/3666/1...e9bebc96_z.jpg
Last edited by jaxbill; Jan 25, 2014 at 12:37 am
Jan 25, 2014, 2:35 am
#9
Join Date: Jul 2011
Posts: 205
They must also be aware of their wide open DFW-HKG award space...
Jan 25, 2014, 11:13 am
#11
Original Poster
Join Date: Jul 2011
Programs: American Airlines, Alaska Airlines, Hawaiian Airlines, Southwest
Posts: 296
Looks like that 5AM back on line promise was 'airport time' -- it is now noon CST -- no access to the American Airlines site. Pretty big failure here.
I'd note the USAirways site still does not include AA flights.
I'd note the USAirways site still does not include AA flights.
Jan 25, 2014, 12:23 pm
#14
Join Date: Mar 2013
Location: SEA
Posts: 3,955
There was a failed integration event on the US side tonight a few hours before the sites went offline.
A lot of US preferred members received an e-mail message from US about our upgrades for future flights not being "offered" (different from "not available") and our US Express/Republic flights were mistakenly branded as "American Airlines Express" in the e-mail notification.
I called into the Preferred Desk and the rep said that IT was trying to integrate a feature that would allow automatic upgrades between frequent flier programs. She said the effort failed and incorrect upgrade notices went out. She said there were lots of calls and knew what I was talking about before I even finished my first sentence. (Check the US Automatic Upgrade Thread in the US sub-forum)
Edit - Here is a URL to show what the incorrect messages looked like:
http://farm4.staticflickr.com/3666/1...e9bebc96_z.jpg
A lot of US preferred members received an e-mail message from US about our upgrades for future flights not being "offered" (different from "not available") and our US Express/Republic flights were mistakenly branded as "American Airlines Express" in the e-mail notification.
I called into the Preferred Desk and the rep said that IT was trying to integrate a feature that would allow automatic upgrades between frequent flier programs. She said the effort failed and incorrect upgrade notices went out. She said there were lots of calls and knew what I was talking about before I even finished my first sentence. (Check the US Automatic Upgrade Thread in the US sub-forum)
Edit - Here is a URL to show what the incorrect messages looked like:
http://farm4.staticflickr.com/3666/1...e9bebc96_z.jpg