FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   American Airlines | AAdvantage (https://www.flyertalk.com/forum/american-airlines-aadvantage-733/)
-   -   ARCHIVE: FAQ: Late Arrival Standby ("Flat Tire Rule") application (master thread) (https://www.flyertalk.com/forum/american-airlines-aadvantage/1288319-archive-faq-late-arrival-standby-flat-tire-rule-application-master-thread.html)

seawolf Dec 8, 2016 4:21 pm


Originally Posted by fobster (Post 27580749)
I apologize if there are rules for starting new threads. I was having a difficult time searching the threads.

My question. I have a flight at 0850. Most likely though I can't make it to the airport until 1130 or so. I'm a gold and military not on orders but personal.

So typically I could be on a free standby for next available flight. I've heard there is this flat tire rule (not written in stone), but what happens if I show up at say 1150, 3 hrs late. Does my ticket get cancelled? Knowing I probably can't make it, is it better to check-in or simply not check-in and miss it??

There are 6 or 7 more non-stop flights that day so I'm not too worried about not making it that day.

Yes, I could pay $75 fee and get a new ticket. I'm trying to avoid the fee.

Thanks for the help.

AA elite (gold) gets same day standby without charge.

Even if you no show your ticket will be intact for same day standby.

fobster Jan 9, 2017 11:06 pm

I called the AA help desk before my flight and told them I wasn't going to make it. They asked if I wanted a confirmed seat for a fee or do a same day standby. I was worried when the trip disappeared out of my future trips on the app. When I got to the airport 3 hrs later, the agent was able to look it up and put me on a next flight and I cleared for an upgrade as well. All in all, pain less process.

ThreeJulietTango Jan 11, 2017 4:15 pm

When standing by for a later flight, the segment will often times not appear on the app and online/mobile/kiosk check-in will fail due to the segment status.

bodiddely Mar 14, 2018 4:43 pm

I have an early morning flight tomorrow, DCA-LAX-LAS. There's also a direct DCA-LAS flight a bit later than LAX flight. If I miss DCA-LAX - is it possible I can standby for direct DCA-LAS flight? Or would I have to standby for later flights on same routing (i.e. still do a layover in LA along the way)?

HoKo Jul 2, 2018 9:00 am

Does American's "Flat-Tire" “Rule” Apply to Award Tickets?
 
I am wondering if AA's 'Flat-Tire' AKA Late Arrival Standby Policy applies to award tickets (Discussed here: https://www.flyertalk.com/forum/amer...er-thread.html)

Also, do the rules vary based on whose miles were used to book the ticket. I.E. two scenarios:

Scenario 1: Flying AA metal booked with AA miles
Scenario 2: Flying AA metal booked with Avios

sbrower Jul 2, 2018 1:30 pm


Originally Posted by HoKo (Post 29929089)
I am wondering if AA's 'Flat-Tire' AKA Late Arrival Standby Policy applies to award tickets (Discussed here: https://www.flyertalk.com/forum/amer...er-thread.html)

Also, do the rules vary based on whose miles were used to book the ticket. I.E. two scenarios:

Scenario 1: Flying AA metal booked with AA miles
Scenario 2: Flying AA metal booked with Avios

This SOUNDS like someone trying to plan for a free stopover on a ticket that doesn't allow a stopover. My understanding is that these are more customer service matters, less policy. So if you arrive in a city on AA, and you "miss" your connecting flight 2 hours later, and claim you have a "flat time" in the lounge while waiting for your second flight, and now you want to leave 24 hours later, I think you might get refused. On other other hand, if it is a "real" stopover, and you have been in the connected city for 5 days, and you arrive at the airport 30 minutes later than check-in because of a "flat tire" in the taxi on the way to the airport, and if you are willing to take a reroute in the next few hours, I would hope that you might get some sympathy, paid or award.

redtop43 Jul 2, 2018 8:28 pm

There is no "flat tire rule" - it's just one of the few times that airlines actually behave like businesses that treat their customers better than cattle.

If you miss your flight, the airport personnel have the discretion to re-accommodate you on a later flight, or even potentially the next day. It doesn't really matter what type of ticket you have, although it's possible they would be less lenient if it were a basic economy ticket.

It's a case where you really want to be nice, because you're asking for something they don't have to give you.

I recall one time I had a friend staying with me and we somehow mistimed his flight and got there late. It wasn't a heavily-traveled route, and I think they saw that all or most of the seats later in the day were booked, so they confirmed him on the first flight the next morning, which wasn't an unreasonable hardship to him

JDiver Jul 2, 2018 9:42 pm


Originally Posted by redtop43 (Post 29931373)
There is no "flat tire rule" - it's just one of the few times that airlines actually behave like businesses that treat their customers better than cattle.

If you miss your flight, the airport personnel have the discretion to re-accommodate you on a later flight, or even potentially the next day. It doesn't really matter what type of ticket you have, although it's possible they would be less lenient if it were a basic economy ticket.

It's a case where you really want to be nice, because you're asking for something they don't have to give you.

I recall one time I had a friend staying with me and we somehow mistimed his flight and got there late. It wasn't a heavily-traveled route, and I think they saw that all or most of the seats later in the day were booked, so they confirmed him on the first flight the next morning, which wasn't an unreasonable hardship to him

Exactly!

Alaska is another airline that offers similar discretion to its agents.

AA100k Jul 3, 2018 10:43 am

I once got a speeding ticket on the way to the airport and I missed my flight. I showed the AAgent my speeding ticket and he booked me on the next flight out without a penalty - he said I’d had enough pain for one day. I think they have a lot of discretion on these matters.

platbrownguy Jul 3, 2018 12:31 pm


Originally Posted by HoKo (Post 29929089)
Scenario 1: Flying AA metal booked with AA miles
Scenario 2: Flying AA metal booked with Avios

I've been reaccommodated in both of those scenarios. I have just walked up to the ticket counter/check-in desk and said "I missed the 7 p.m. to Sheboygan, is there anything you can do to help me get on the next one?" etc.

Usually I get a boarding pass for free. Sometimes I get put on standby. On a couple of occasions at random outstations I have been asked to pay $75 (which I've done).

Usually no one asks me why I'm late, I don't have to invoke a "flat tire rule policy" and it doesn't take very long.

Dave Noble Jul 3, 2018 8:23 pm


Originally Posted by redtop43 (Post 29931373)
There is no "flat tire rule" - it's just one of the few times that airlines actually behave like businesses that treat their customers better than cattle.

If you miss your flight, the airport personnel have the discretion to re-accommodate you on a later flight, or even potentially the next day. It doesn't really matter what type of ticket you have, although it's possible they would be less lenient if it were a basic economy ticket.

It may not be a rule, but the airline does have a late arrival standby policy for domestic travel only. Details in its own thread at https://www.flyertalk.com/forum/amer...er-thread.html

denCSA Jul 3, 2018 8:56 pm


Originally Posted by redtop43 (Post 29931373)
There is no "flat tire rule" - it's just one of the few times that airlines actually behave like businesses that treat their customers better than cattle.

Well, if someone is flying a customer friendly airline like DL, yes there is indeed a rule and a standby code for that:

https://cimg1.ibsrv.net/gimg/www.fly...19c9c1d636.png

mcrw00 Jul 6, 2018 9:53 am

“Flat tire” “rule” and Basic Economy / BE
 
With some recent threads about the ins and outs of BE, I am curious whether and how the “flat tire rule” applies with BE tickets.

Has AA officially said anything about this? Do the fare rules for BE have more restrictive language in them than other deep discount Y fares do regarding no-show, last-minute cancellation, etc? (in the case of discounted Y, the “flat-tire rule” seems to apply regardless of the stated rules)

I’m also interested to hear if anyone has firsthand experience barely missing a BE flight, and if so, what the outcome was.

If AA means what they say about BE tix losing all value, no ifs / ands / buts, then to me this is a huge risk factor one should consider before purchasing BE.

UpgradeMe Jul 6, 2018 10:05 am


Originally Posted by mcrw00 (Post 29944777)
If AA means what they say about BE tix losing all value, no ifs / ands / buts, then to me this is a huge risk factor one should consider before purchasing BE.

I thought Captain Obvious only worked at hotels.com.

Often1 Jul 6, 2018 10:42 am

BE inflexibility rules are more stringent than other domestic fare rules in that almost all other fares (and all those purchased in the US) are at least changeable for a fee up until the originally scheduled time of departure with a penalty, Other fares are, of course, even more flexible. BE fares are wholly inflexible and designed to be just that as a means of discouraging their use by busienss travelers (some of whom still use them).

AA does not have a "flat tire" policy (it was never a rule) and agents simply did this for passengers who could tell a good story. Now, wtih the new Sabre overlay, most front-line agents lack the authority to waive the fare rules other than in IRROPS and thus won't be able to help you even if they want to. With the passage of time, there will be fewer "native Sabre" agents left and even those must now document a reason.

So, it is pure luck and it won't help you if 99 of 100 others caught a break.


All times are GMT -6. The time now is 3:50 am.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.