Apr 19, 2016, 4:36 am
Last edit by: Prospero
Trivial name differences - first and last names without middle name, blending of middle or Latin style names, etc. should not cause trouble flying, as long as the identification used displays the primary characteristics of the name on the boarding pass / ticket on AA, and on most airlines.
However, Cathay Pacific and some airlines are genuine sticklers and may not make changes at their end. Members have reported challenging times getting fixes for otherwise trivial name issues.
Changing a name on an issued ticket - reissuing the same ticket to another person - will not happen.
Changing a date of birth due to an accidental account entry must be rectified by contact with AA.; you may (or not) be asked to fax supporting documentation. Some other account changes that don’t “stick” (sometimes passport information, etc.) will also have to be called in. Contact for gender changes or issues as well. See here for AAdvantage Account contact form (AAdvantage Customer Service is only open work days 7-7 Central time.) See post #1 for contact phone numbers and aa.com contact form page illustration.
See:
U.S. Department of State: Change or Correct a Passport link
Posts prior to 2016 have been archived, and can be read here.
Signed in members with 90 days / 90 posts can edit this Wikipost. Wiki contents may be printed by using the
(lower right wiki corner)
However, Cathay Pacific and some airlines are genuine sticklers and may not make changes at their end. Members have reported challenging times getting fixes for otherwise trivial name issues.
Changing a name on an issued ticket - reissuing the same ticket to another person - will not happen.
Changing a date of birth due to an accidental account entry must be rectified by contact with AA.; you may (or not) be asked to fax supporting documentation. Some other account changes that don’t “stick” (sometimes passport information, etc.) will also have to be called in. Contact for gender changes or issues as well. See here for AAdvantage Account contact form (AAdvantage Customer Service is only open work days 7-7 Central time.) See post #1 for contact phone numbers and aa.com contact form page illustration.
See:
U.S. Department of State: Change or Correct a Passport link
Posts prior to 2016 have been archived, and can be read here.
Signed in members with 90 days / 90 posts can edit this Wikipost. Wiki contents may be printed by using the
(lower right wiki corner)
Name, Gender Difference, Date of Birth, Change, Errors, etc. Account, Ticket, Award
May 14, 2019, 11:46 am
#211
Join Date: Nov 2000
Posts: 1,152
AA.com has my gender wrong.
Used to be I could change it by clearing my frequent flyer info and then add it later to keep my gold perks. But now it remembers the wrong gender.
It's a domestic flight and I am able to submit my TSA Precheck #. Hopefully that should work since my title is Dr.
It's a domestic flight and I am able to submit my TSA Precheck #. Hopefully that should work since my title is Dr.
May 14, 2019, 12:08 pm
#213
Join Date: Nov 2000
Posts: 1,152
Secure traveler
If you have a redress number or known traveler number, enter your information and we’ll pass it through.
Date of birth-correct
Gender
Known Traveler number-correct
I'd rather not have to call and have to submit IDs etc to AAdvantage if it won't stop my travel.
Last edited by vickh; May 14, 2019 at 12:15 pm
May 14, 2019, 2:01 pm
#214
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Perfect about the Two name fields (which are correct). Wasn't sure if TSA/AA care beyond that for DOB (which is also correct) Gender etc since it's under this category:
Secure traveler
If you have a redress number or known traveler number, enter your information and we’ll pass it through.
Date of birth-correct
Gender
Known Traveler number-correct
I'd rather not have to call and have to submit IDs etc to AAdvantage if it won't stop my travel.
Secure traveler
If you have a redress number or known traveler number, enter your information and we’ll pass it through.
Date of birth-correct
Gender
Known Traveler number-correct
I'd rather not have to call and have to submit IDs etc to AAdvantage if it won't stop my travel.
May 16, 2019, 3:17 pm
#215
Join Date: Feb 2009
Location: Los Angeles, CA
Programs: UA Premier Gold, Starwood Gold, Plat AE, CO PP MC, Marriott Rewards Plat, Virgin Elevate Gold
Posts: 1,416
How do I get a name change on AAdvantage account
My last name changed from JONES to JONES-SMITH and I cannot effect this change online
(those are only sample names btw)
(those are only sample names btw)
Jun 8, 2019, 6:58 pm
#218
Join Date: Dec 2013
Location: Tennessee
Programs: SPG, Marriott, United, SWA, AA
Posts: 700
Middle name missing on tx
I booked tickets using my AA miles for a couple of OW redemptions for CX flights to Asia. LAX-HKG then HKG-MNL and of course the return. AA issued the tickets for my wife and I, but despite the fact that they have all of our personal information in each of our FF accounts including middle names, passport numbers, and known traveler numbers they somehow managed to issue us these tickets without our middle names. I am afraid when we show up at LAX for our flight to HKG that we may not make it past the TSA and if we do, would we then be allowed to board since our passport obviously have our middle names on them and not just first and last name that our tickets show. I am pretty stressed.
Jun 8, 2019, 7:11 pm
#219
Join Date: Sep 2016
Location: LAX/BUR, RDU
Programs: DL SM, AAdvantage, SPG
Posts: 1,360
I booked tickets using my AA miles for a couple of OW redemptions for CX flights to Asia. LAX-HKG then HKG-MNL and of course the return. AA issued the tickets for my wife and I, but despite the fact that they have all of our personal information in each of our FF accounts including middle names, passport numbers, and known traveler numbers they somehow managed to issue us these tickets without our middle names. I am afraid when we show up at LAX for our flight to HKG that we may not make it past the TSA and if we do, would we then be allowed to board since our passport obviously have our middle names on them and not just first and last name that our tickets show. I am pretty stressed.
Jun 8, 2019, 7:44 pm
#220
Join Date: Dec 1999
Location: NYC/PHX
Programs: IATA, Sabre, AvgeekAgent
Posts: 1,958
https://www.flyertalk.com/forum/31183948-post958.html
Jun 8, 2019, 8:15 pm
#221
Join Date: Apr 2016
Location: DFW
Posts: 675
I wouldn't worry about it. I've never had any issues within the US. Security in Hong Kong brought me back to the check-in to have them sign off on the ticket. Korean Air in Seoul made a comment about it, but they still allowed me to board.
Jun 8, 2019, 9:07 pm
#222
Join Date: Sep 2005
Location: DCA/IAD
Posts: 834
CX doesn't have a middle name field in their reservation system, so even if you have your middle name on your AA profile it won't show up on the CX reservation. Instead CX has a given name field which is used for both first and middle names. If you ask AA to put both your first and middle names in the first name field, your middle name will show up on the CX reservation. I have traveled on CX without my middle name on the reservation, however I could not OLCI as I got an error that the name on the reservation didn't match my passport.
Jun 8, 2019, 11:01 pm
#224
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
I would NOT mess with a successfully issued award ticket on CX.
If you try and force someone to fix it, next think you know, someone messes up...CX cant fix it....AA says its CX issue... 'No more award space"... I wouldn't mess.
If you try and force someone to fix it, next think you know, someone messes up...CX cant fix it....AA says its CX issue... 'No more award space"... I wouldn't mess.
Jun 8, 2019, 11:33 pm
#225
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,268
CX doesn't have a middle name field in their reservation system, so even if you have your middle name on your AA profile it won't show up on the CX reservation. Instead CX has a given name field which is used for both first and middle names. If you ask AA to put both your first and middle names in the first name field, your middle name will show up on the CX reservation. I have traveled on CX without my middle name on the reservation, however I could not OLCI as I got an error that the name on the reservation didn't match my passport.