Jan 18, 2015, 2:16 pm
Last edit by: JDiver
MODERATOR NOTE
This is the closed, archival thread containing prior posts about them"Round of Applause" Employee Recognition Program and Certificates.
For the current thread please see: "Round of Applause" Employee Recognition Program and Certificates master thread.
American Airlines fora Moderator Team
This is the closed, archival thread containing prior posts about them"Round of Applause" Employee Recognition Program and Certificates.
For the current thread please see: "Round of Applause" Employee Recognition Program and Certificates master thread.
American Airlines fora Moderator Team
ARCHIVE: "Round of Applause" Employee Recognition Program and Certificates
Oct 20, 2006, 3:25 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2005
Posts: 10,949
ARCHIVE: "Round of Applause" Employee Recognition Program and Certificates
Original Post: I picked this up from another website and thought the people here would be interested.
AA will soon rollout a revised employee recoginition program at the end of October. Elites will receive packets in the mail with forms to complete if you feel you received good customer service from an AA employee. The program is being rebranded, but essentially works the same as before.
Watch you mail box.
Added in post #34
The new name of the Program is AA "Rounds of Applause".
Certificates will hit the mail the week of October 27.
_+_+_+_+_+_
American will mail Employee Recognition Certificates to Executive Platinum, Platinum and Gold AAdvantage members the week of Oct. 27, giving American and American Eagle's top customers a way to say thanks to an employee or a group of employees for a job well done.
Customers experience outstanding examples of quality service day-in and day-out. American Airlines and American Eagle reservations representatives, airport agents, flight attendant and many other employees in the air and on the ground go beyond the call of duty to truly make a difference when customers fly.
One-hundred winners will be chosen monthly and announced on Jetnet on the 15th of each month following the drawing. The first drawing will be on December 1st and on the first of each month thereafter with the final drawing on May 1, 2007. All active American and American Eagle employees worldwide up to and including Management Level 4 are eligible to participate in the employee recognition program.
_+_+_+_+_+_
for further summary information, see
Post 1 by HNL (this post; includes post 34 now)
Post 34 by HNL explaining program
Certificates go into personnel files (HNL)
When certificates are sent, and to whom (HNL)
How employees are affected (JonNYC)
Address to mail Applause to (Indo-flyer)
Employee reactions
skylady
sluggoaafa and here too.
jrhone
As some people have requested informational about the program "Applause" replaced, the SOS / You're SomeOne Special program for employee recognition:
You're Someone Special - SOS program employee recognition [merged]
You're SomeOne Special Program (SOS) - Discontinued [merged]
and Appeal to AA (and attempts) to bring back the SOS / SomeOne Special program [merged]
These are merged, archival threads with information about the SOS program, its benefits, discontinuation and how some attempted to appeal to AA or create their own responses.
AA will soon rollout a revised employee recoginition program at the end of October. Elites will receive packets in the mail with forms to complete if you feel you received good customer service from an AA employee. The program is being rebranded, but essentially works the same as before.
Watch you mail box.
Added in post #34
The new name of the Program is AA "Rounds of Applause".
Certificates will hit the mail the week of October 27.
_+_+_+_+_+_
American will mail Employee Recognition Certificates to Executive Platinum, Platinum and Gold AAdvantage members the week of Oct. 27, giving American and American Eagle's top customers a way to say thanks to an employee or a group of employees for a job well done.
Customers experience outstanding examples of quality service day-in and day-out. American Airlines and American Eagle reservations representatives, airport agents, flight attendant and many other employees in the air and on the ground go beyond the call of duty to truly make a difference when customers fly.
One-hundred winners will be chosen monthly and announced on Jetnet on the 15th of each month following the drawing. The first drawing will be on December 1st and on the first of each month thereafter with the final drawing on May 1, 2007. All active American and American Eagle employees worldwide up to and including Management Level 4 are eligible to participate in the employee recognition program.
_+_+_+_+_+_
for further summary information, see
Post 1 by HNL (this post; includes post 34 now)
Post 34 by HNL explaining program
Certificates go into personnel files (HNL)
When certificates are sent, and to whom (HNL)
How employees are affected (JonNYC)
Address to mail Applause to (Indo-flyer)
Employee reactions
skylady
sluggoaafa and here too.
jrhone
=============================MODERATOR NOTE==========================
As some people have requested informational about the program "Applause" replaced, the SOS / You're SomeOne Special program for employee recognition:
You're Someone Special - SOS program employee recognition [merged]
You're SomeOne Special Program (SOS) - Discontinued [merged]
and Appeal to AA (and attempts) to bring back the SOS / SomeOne Special program [merged]
These are merged, archival threads with information about the SOS program, its benefits, discontinuation and how some attempted to appeal to AA or create their own responses.
Last edited by JDiver; Jun 1, 2012 at 9:34 pm Reason: add mod note
Oct 20, 2006, 3:43 pm
#2
Join Date: Oct 2006
Posts: 1,481
Originally Posted by HNL
I picked this up from another website and thought the people here would be interested.
AA will soon rollout a revised employee recoginition program at the end of October. Elites will receive packets in the mail with forms to complete if you feel you received good customer service from an AA employee. The program is being rebranded, but essentially works the same as before.
Watch you mail box.
AA will soon rollout a revised employee recoginition program at the end of October. Elites will receive packets in the mail with forms to complete if you feel you received good customer service from an AA employee. The program is being rebranded, but essentially works the same as before.
Watch you mail box.
Oct 20, 2006, 3:44 pm
#3
FlyerTalk Evangelist
Join Date: Aug 2003
Location: MSY (finally); previously NYC, BOS, AUH
Programs: AA EXP, 6MM; BA GLD
Posts: 17,248
Originally Posted by HNL
I picked this up from another website and thought the people here would be interested.
AA will soon rollout a revised employee recoginition program at the end of October. Elites will receive packets in the mail with forms to complete if you feel you received good customer service from an AA employee. The program is being rebranded, but essentially works the same as before.
Watch you mail box.
AA will soon rollout a revised employee recoginition program at the end of October. Elites will receive packets in the mail with forms to complete if you feel you received good customer service from an AA employee. The program is being rebranded, but essentially works the same as before.
Watch you mail box.
Oct 20, 2006, 3:48 pm
#4
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,533
ANd, presumably, this is not the CharlesMD version, but a real one? 
Cheers.
Cheers.
Oct 20, 2006, 3:51 pm
#5
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
leaks!
I'll make you *******s sign a NDA if need be. 
Oct 20, 2006, 3:52 pm
#6
Join Date: Jul 2004
Location: London, United Kingdom
Programs: OW/AA, DL, UA; Marriott Titanium
Posts: 4,936
Good call, AA ^
It will be great to be able to do that!!
It will be great to be able to do that!!
Oct 20, 2006, 4:00 pm
#7
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Some leaks are good ones!
I am glad for anything that will bring about a better service incentive and make it easier for the passenger to give spontaneous, easy positive feedback. Kind of like the SOS program allowed...
I am glad for anything that will bring about a better service incentive and make it easier for the passenger to give spontaneous, easy positive feedback. Kind of like the SOS program allowed...
Oct 20, 2006, 4:12 pm
#8
Join Date: Sep 2004
Posts: 760
I certainly miss the SOS program - There are some gems out there in the system and they certainly deserve to recognized!
Peace!
Peace!
Oct 20, 2006, 9:25 pm
#9
Join Date: Sep 2004
Location: MSP (and will only fly NWA in re-routes if I HAVE to)
Programs: AA EXP (4.5MM), hotel programs as needed
Posts: 5,800
Originally Posted by HNL
.... The program is being rebranded, but essentially works the same as before..
I kinda doubt AA will make it as nice as it used to be for the employee. The 'perks' of the SOS program in the past were very unknown to we pax.
We thought that every time we gave an SOS to an employee .. it was a 'good deed' that went into their Personnel file. Right? And someone who got a lot of SOSs would get a commendation (or raise or other minor item) from their manager. That was my assumption.
Well .. I do not know the exact 'reward schedule' of the former SOS program but there WAS a financial incentive to the employees who got an SOS.
They were able to 'collect' them (probably sometime they eventually hit the Personnel file) for PRODUCTS and SERVICES.
xx number SOS = free confirmed seat (not space available) domestic .. more for international .. and more for premium cabin space
xxx number SOS could get things like a fur coat (yea this was a while back) or even a car as I recall (assume it was a tie-in with Hertz for a free year rental or something)
The reason I recall that there were GOOD perks with the old program is I overheard some FAs talking about someone who was 'saving her SOSs for the car' .. while the other FA was taking the whole family confirmed space to Australia (or someplace).
I HOPE there is a good reward for the employee who get the New SOS ... hey it might even improve their service?!?!?!?!
Oct 20, 2006, 10:00 pm
#10
FlyerTalk Evangelist
Join Date: May 2002
Location: NYC, USA
Programs: AA EXP 3MM, Lifetime Platinum, Marriott Titanium, HH Gold
Posts: 10,967
^ ^
Fantastic, AA! Keep up the fabulous work!
I really have missed passing out an SOS once in a while to AA employees who truly deserve them. I especially liked the portability of the program--the fact that I could pass them out "in the moment" before I walked off the plane and know that they would have significant value to the employees, in the form of free travel and/or gifts. To be honest, since the program's termination, it has been a bit more of a pain to remember later to go to AA.com and email Cstmr. Relations.
------------------------------------------------------------
The only thing I did not like about the old program was that a couple of employees (especially TAs) asked me, and not very discreetly, if I had any SOSs to give them. (I was horrified and of course said that I did not have any.) (I even heard of some other FFers being told that the TA would clear their upgrade to a sold-out cabin if they got SOSs!)
Thus, extortion is a potential risk of the SOS program. And I don't really see a way around it. Perhaps the new SOS program will have some mechanisms in place to make sure that employees cannot defraud the system.
Fantastic, AA! Keep up the fabulous work!
I really have missed passing out an SOS once in a while to AA employees who truly deserve them. I especially liked the portability of the program--the fact that I could pass them out "in the moment" before I walked off the plane and know that they would have significant value to the employees, in the form of free travel and/or gifts. To be honest, since the program's termination, it has been a bit more of a pain to remember later to go to AA.com and email Cstmr. Relations.
------------------------------------------------------------
The only thing I did not like about the old program was that a couple of employees (especially TAs) asked me, and not very discreetly, if I had any SOSs to give them. (I was horrified and of course said that I did not have any.) (I even heard of some other FFers being told that the TA would clear their upgrade to a sold-out cabin if they got SOSs!)
Thus, extortion is a potential risk of the SOS program. And I don't really see a way around it. Perhaps the new SOS program will have some mechanisms in place to make sure that employees cannot defraud the system.
Oct 20, 2006, 10:21 pm
#12
Join Date: Jul 2000
Location: 6E Westbound, 4E Eastbound
Programs: AA EXP & 3MM, Priority Club Plat since 1984
Posts: 6,293
This is great news. As the benefits of being an "Elite" dwindle, those little extras by AA stars become more and more important. I'll look forward to being able to reward them all over again.
Who knows, pillows may be next........
Who knows, pillows may be next........
Oct 20, 2006, 10:25 pm
#13
Join Date: Aug 2003
Location: DFW
Programs: Mediocre AA Stew
Posts: 430
It used to be great.... we had our own SOS accounts and we could deposit the coupons for X number of AAchievers' points..... turn them into gift certificates at retailers. I got a Front Loading washing machine with mine. Took 8 years to save up though.
The new program is a nice step but will obviously not be as lucrative. Basically, you are entered into a drawing for 25K miles that will be held every month.
Do I need to post my schedule so all you FT'ers can book on my flights and shower me with these new coupons ?
The new program is a nice step but will obviously not be as lucrative. Basically, you are entered into a drawing for 25K miles that will be held every month.
Do I need to post my schedule so all you FT'ers can book on my flights and shower me with these new coupons
?
Originally Posted by JGR01
I assume the 'works the same as before' implies that is works the same to us the Pax.
I kinda doubt AA will make it as nice as it used to be for the employee. The 'perks' of the SOS program in the past were very unknown to we pax.
We thought that every time we gave an SOS to an employee .. it was a 'good deed' that went into their Personnel file. Right? And someone who got a lot of SOSs would get a commendation (or raise or other minor item) from their manager. That was my assumption.
Well .. I do not know the exact 'reward schedule' of the former SOS program but there WAS a financial incentive to the employees who got an SOS.
They were able to 'collect' them (probably sometime they eventually hit the Personnel file) for PRODUCTS and SERVICES.
xx number SOS = free confirmed seat (not space available) domestic .. more for international .. and more for premium cabin space
xxx number SOS could get things like a fur coat (yea this was a while back) or even a car as I recall (assume it was a tie-in with Hertz for a free year rental or something)
The reason I recall that there were GOOD perks with the old program is I overheard some FAs talking about someone who was 'saving her SOSs for the car' .. while the other FA was taking the whole family confirmed space to Australia (or someplace).
I HOPE there is a good reward for the employee who get the New SOS ... hey it might even improve their service?!?!?!?!
I kinda doubt AA will make it as nice as it used to be for the employee. The 'perks' of the SOS program in the past were very unknown to we pax.
We thought that every time we gave an SOS to an employee .. it was a 'good deed' that went into their Personnel file. Right? And someone who got a lot of SOSs would get a commendation (or raise or other minor item) from their manager. That was my assumption.
Well .. I do not know the exact 'reward schedule' of the former SOS program but there WAS a financial incentive to the employees who got an SOS.
They were able to 'collect' them (probably sometime they eventually hit the Personnel file) for PRODUCTS and SERVICES.
xx number SOS = free confirmed seat (not space available) domestic .. more for international .. and more for premium cabin space
xxx number SOS could get things like a fur coat (yea this was a while back) or even a car as I recall (assume it was a tie-in with Hertz for a free year rental or something)
The reason I recall that there were GOOD perks with the old program is I overheard some FAs talking about someone who was 'saving her SOSs for the car' .. while the other FA was taking the whole family confirmed space to Australia (or someplace).
I HOPE there is a good reward for the employee who get the New SOS ... hey it might even improve their service?!?!?!?!
Oct 20, 2006, 10:37 pm
#14
Join Date: Jul 2006
Programs: AA EXP, PC PLT, HH Gold
Posts: 320
Originally Posted by s80dude
......for X number of AAchievers' points..... turn them into gift certificates at retailers. I got a Front Loading washing machine with mine. Took 8 years to save up though.
..?
..?
Oct 20, 2006, 10:48 pm
#15
Join Date: Jul 2004
Location: London, United Kingdom
Programs: OW/AA, DL, UA; Marriott Titanium
Posts: 4,936
Originally Posted by s80dude
Do I need to post my schedule so all you FT'ers can book on my flights and shower me with these new coupons ?
?. I think if you added "Vote for s80dude" in your signature, that's probably pushing it.