AA Account Zero'ed Out.....
Nov 10, 2008, 8:19 pm
#1
Original Poster
Join Date: May 2008
Location: RDU
Programs: AA EXP, US Chairman, CO, DL, NW, MR Gold, HH
Posts: 64
AA Account Zero'ed Out.....
Anyone else checked their account today?
Mine is completely zero'ed out. Could it be due to the processing of the month end statement?
The funny thing is that the summary on the aa.com homepage has my mileage correct, but when I got into the View All for the details everything is 0, but I'm still listed as an EXP.
Any thoughts?
Mine is completely zero'ed out. Could it be due to the processing of the month end statement?
The funny thing is that the summary on the aa.com homepage has my mileage correct, but when I got into the View All for the details everything is 0, but I'm still listed as an EXP.
Any thoughts?
Nov 10, 2008, 8:23 pm
#2
Join Date: Mar 2003
Location: NYC/PSP
Programs: AA EXP, A3 Gold
Posts: 4,106
Oh no. That means I have 100,000 to go by 12/31 to requalify! 
all zero-ed out as well. not to worry.
all zero-ed out as well. not to worry.
Nov 10, 2008, 8:25 pm
#3
Original Poster
Join Date: May 2008
Location: RDU
Programs: AA EXP, US Chairman, CO, DL, NW, MR Gold, HH
Posts: 64
Nov 10, 2008, 8:29 pm
#4
Join Date: Apr 2004
Location: Kingston, Jamaica
Programs: AAdvantage Platinum
Posts: 357
just checked, me too...
"hello AA, yes, um I had about, um 320k BIS miles for this year so far, think you could put them back?"
sigh...
"hello AA, yes, um I had about, um 320k BIS miles for this year so far, think you could put them back?"
sigh...
Nov 10, 2008, 8:42 pm
#5
Join Date: Jan 2006
Location: DCA
Programs: UA 1K; HH Diamond;
Posts: 342
....W T F ?
Nov 10, 2008, 8:42 pm
#6
Join Date: Jun 2008
Location: CMH
Programs: AA EXP, HH Diamond
Posts: 22
same here
Same issue after checking into my flight for tomorrow. No miles 
Nov 10, 2008, 8:43 pm
#7
Join Date: Jun 2007
Location: San Diego, CA
Programs: AA EXP
Posts: 183
ditto. good to see it's not only me
Nov 10, 2008, 8:46 pm
#8
Join Date: Nov 2008
Location: DFW
Programs: AA EXP, HH Diamond, Marriot, SPG, Hertz 5 Star
Posts: 15
Glad to see this thread, I was on just a minute ago and panicked when it said zeros all the way down. 
Nov 10, 2008, 8:47 pm
#9
Join Date: Nov 2007
Location: TX Panhandle
Programs: EXP AA 5.7MM, Diamond HHonors, a bit of Marriott, a bit of United, a bit of this and that
Posts: 737
Yep, all gone and cannot be retrieved. Ever. Oh dear.
Nov 10, 2008, 8:47 pm
#10
Join Date: Apr 2008
Location: BOS
Programs: Hilton Diamond Marriott Plat
Posts: 270
Same here as well. I called in (it was before I saw this thread) & the Customer Service told me that she saw my account had 51,000 miles (the correct amount), I told her online it was showing 0, and she said there must be some kind of "glitch", so its all good. Phew...
Nov 10, 2008, 8:49 pm
#11
Join Date: Mar 2003
Location: NYC/PSP
Programs: AA EXP, A3 Gold
Posts: 4,106
Nov 10, 2008, 8:53 pm
#12
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
Me too. My heart jumped when I saw the zeroes and the huge - deduction in MilePort.
Nov 10, 2008, 8:54 pm
#13
Join Date: May 2004
Location: DFW-In Plano & CDG-In the 11th
Programs: DL Diamond, AA revenue negative, Bonvoy Titanium +, Avis likes me
Posts: 3,209
Perhaps it is an insidious plot by AA management. In order to return to profitability, everybody has to re-qualify over the next 42 days.
I predict load factors of 110%+! Thank God I have 12.5 vacation days left!
I predict load factors of 110%+! Thank God I have 12.5 vacation days left!
Nov 10, 2008, 9:03 pm
#14
Join Date: Sep 2006
Location: SAT/AUS/LAX
Programs: AA EXP/1MM
Posts: 246
Does this mean I can start my EXP re-qualification for 2010 right now? That'd be great since I'm taking two transpacific flights this week.
Nov 10, 2008, 9:08 pm
#15
Join Date: May 2007
Location: NY/CA
Programs: AA-EXP, HH
Posts: 170
"Lost" 
my 16 stickers, too ..... and that after a 2 day update/inaccessibility of my AA account over the weekend. Lucky I figured my needed miles for EXP this morning - just a little more secure in the knowledge rather than seeing all those 0's!
my 16 stickers, too ..... and that after a 2 day update/inaccessibility of my AA account over the weekend. Lucky I figured my needed miles for EXP this morning - just a little more secure in the knowledge rather than seeing all those 0's!