ARCHIVE:,Guide to, and listing of, compensation (2003 - 2011)
Dec 28, 2011, 10:40 am
#2476
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Thank you so much uxb for your so very helpful information.
I do see that its a BA ticket number and the YYZ-JFK was under the BA flight no. But I would rather deal with AA as I am gold there, and would also appreciate some miles, for the terrible service I was given throughout, I believe I can come to them, as they were the operating carrier, and the only one able to help at the time, right? Thanks
I do see that its a BA ticket number and the YYZ-JFK was under the BA flight no. But I would rather deal with AA as I am gold there, and would also appreciate some miles, for the terrible service I was given throughout, I believe I can come to them, as they were the operating carrier, and the only one able to help at the time, right? Thanks
Dec 28, 2011, 10:45 am
#2477
Join Date: Jan 2008
Posts: 414
Also, is it possible that the EC rules, state that when rerouting, the airline is only responsible for accomodation if the new flight time, is over 24 hours later? Thats what I saw on one of the sites.
EDIT: It actually says the day after departure, not 24 hours, so it should work!
EDIT: It actually says the day after departure, not 24 hours, so it should work!
Last edited by amrom; Dec 28, 2011 at 11:15 am
Dec 28, 2011, 11:42 am
#2478
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Also, is it possible that the EC rules, state that when rerouting, the airline is only responsible for accomodation if the new flight time, is over 24 hours later? Thats what I saw on one of the sites.
EDIT: It actually says the day after departure, not 24 hours, so it should work!
EDIT: It actually says the day after departure, not 24 hours, so it should work!
Dec 28, 2011, 12:34 pm
#2479
Join Date: Feb 2010
Location: Marina Del Rey, CA
Programs: AA EXPLAT, HYATT GLOBALIST, AS75K
Posts: 607
My friend was flying to Maui on Dec 18 on AA and was offered $400 than $800 a person in vouchers to volunteer. He was traveling with his family of four and he desperately wanted to take the offer, but his wife was having none of it -- "this is our family vacation and I'm not losing a day just so take stupid vouchers" she said to him.
I don't think my wife would have gone for it as well.
What was amazing was NO ONE took the offer. At least that is what he told me.
I don't think my wife would have gone for it as well.
What was amazing was NO ONE took the offer. At least that is what he told me.
Dec 28, 2011, 12:36 pm
#2480
Join Date: Jun 2009
Location: LAX
Posts: 6,769
My friend was flying to Maui on Dec 18 on AA and was offered $400 than $800 a person in vouchers to volunteer. He was traveling with his family of four and he desperately wanted to take the offer, but his wife was having none of it -- "this is our family vacation and I'm not losing a day just so take stupid vouchers" she said to him.
I don't think my wife would have gone for it as well.
What was amazing was NO ONE took the offer. At least that is what he told me.
I don't think my wife would have gone for it as well.
What was amazing was NO ONE took the offer. At least that is what he told me.
Dec 28, 2011, 3:58 pm
#2481
Join Date: Jan 2008
Posts: 414
Ok, I chose to speak to AA CR on the phone explained the situation, she said that I should be entitled to reimbursement, and I should send in the receipts to the mailing address she provided. Thanks alot
Dec 28, 2011, 4:05 pm
#2482
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Dec 28, 2011, 4:44 pm
#2483
Join Date: Nov 2011
Programs: AA EXP, 3MM AA, Admirals Club
Posts: 461
20,000 Miles for inoperable IFE on 777
Received 20,000 miles for a non-working, inoperable IFE in J (seat 11G) on flight from PVG to LAX - December 18, 2011.
Dec 28, 2011, 4:48 pm
#2484
Join Date: Nov 2011
Programs: AA EXP, 3MM AA, Admirals Club
Posts: 461
abk
Join Date: Sep 2007
Location: stl
Programs: aa exp/7.7 mm but going for 8mm, spg platinum, ual 643,415 air miles and no longer trying
Posts: 1,493 September 20, aa 288 pvg-ord
exp
purchased business upgraded with evip to first
I was in seat 2d and it would not recline. The Fa manually worked into a position that was neither sitting or lying but somewhere in the middle which was actually worse that the upright position. There where no other seats in F other than the crew rest seats but their was a seat in J that I used for sleeping. Sent an email yesterday around 6pm and received 10,000 points today.
10,000 points. If I had it to do over again I would have asked for my evip back.
I agree. If I got 20,000 for a non-working IFE in J - on a shorter flight - you should have at least received 50,000 for a non-working F seat. Something smells fishy.
Join Date: Sep 2007
Location: stl
Programs: aa exp/7.7 mm but going for 8mm, spg platinum, ual 643,415 air miles and no longer trying
Posts: 1,493 September 20, aa 288 pvg-ord
exp
purchased business upgraded with evip to first
I was in seat 2d and it would not recline. The Fa manually worked into a position that was neither sitting or lying but somewhere in the middle which was actually worse that the upright position. There where no other seats in F other than the crew rest seats but their was a seat in J that I used for sleeping. Sent an email yesterday around 6pm and received 10,000 points today.
10,000 points. If I had it to do over again I would have asked for my evip back.
I agree. If I got 20,000 for a non-working IFE in J - on a shorter flight - you should have at least received 50,000 for a non-working F seat. Something smells fishy.
Dec 28, 2011, 10:23 pm
#2485
Join Date: May 2009
Location: SEA
Programs: AA EXP (2.5MM), Hilton Gold, Marriott Titanium
Posts: 4,859
Dec 28, 2011, 10:24 pm
#2486
Join Date: May 2009
Location: SEA
Programs: AA EXP (2.5MM), Hilton Gold, Marriott Titanium
Posts: 4,859
abk
Join Date: Sep 2007
Location: stl
Programs: aa exp/7.7 mm but going for 8mm, spg platinum, ual 643,415 air miles and no longer trying
Posts: 1,493 September 20, aa 288 pvg-ord
exp
purchased business upgraded with evip to first
I was in seat 2d and it would not recline. The Fa manually worked into a position that was neither sitting or lying but somewhere in the middle which was actually worse that the upright position. There where no other seats in F other than the crew rest seats but their was a seat in J that I used for sleeping. Sent an email yesterday around 6pm and received 10,000 points today.
10,000 points. If I had it to do over again I would have asked for my evip back.
I agree. If I got 20,000 for a non-working IFE in J - on a shorter flight - you should have at least received 50,000 for a non-working F seat. Something smells fishy.
Join Date: Sep 2007
Location: stl
Programs: aa exp/7.7 mm but going for 8mm, spg platinum, ual 643,415 air miles and no longer trying
Posts: 1,493 September 20, aa 288 pvg-ord
exp
purchased business upgraded with evip to first
I was in seat 2d and it would not recline. The Fa manually worked into a position that was neither sitting or lying but somewhere in the middle which was actually worse that the upright position. There where no other seats in F other than the crew rest seats but their was a seat in J that I used for sleeping. Sent an email yesterday around 6pm and received 10,000 points today.
10,000 points. If I had it to do over again I would have asked for my evip back.
I agree. If I got 20,000 for a non-working IFE in J - on a shorter flight - you should have at least received 50,000 for a non-working F seat. Something smells fishy.
. That said OP should probably have received closer to 20k and you closer to 10k. Maybe they mixed up the customers in their compensations
Mar 4, 2012, 1:01 pm
#2487
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
N.B. This thread is for reference only; please post your questions or experiences with compensation here:
Guide to, and listing of, compensation (2012 - consolidated)
Guide to, and listing of, compensation (2012 - consolidated)