Empty Flight, Economy moved to First...
Nov 1, 2007, 1:39 pm
#46
Original Poster
Join Date: Jun 2004
Posts: 79
MDSI,
Customer Relations team works from their residences... They have a certain amount of responses they must do each month. Trust me, I know this. This lady simply woke up in the morning, said "this is an easy one I can respond to real fast" and did...
Customer Relations team works from their residences... They have a certain amount of responses they must do each month. Trust me, I know this. This lady simply woke up in the morning, said "this is an easy one I can respond to real fast" and did...
Nov 1, 2007, 1:41 pm
#47
FlyerTalk Evangelist
Join Date: Aug 2003
Location: MSY (finally); previously NYC, BOS, AUH
Programs: AA EXP, 6MM; BA GLD
Posts: 17,248
I just read many of your posts again, and I don't think you all seem to realize something... Most of you are thinking I'm REALLY irate over the seat situation... I think you all are failing to see the reason I went OFF on the customer relations lady... It was because of her REPLY to me...
I didn't call them saying " This is absurd",etc, about these 5 individuals getting the seats, etc, I simply asked for compensation very nicely...
But when I was fed a line of BS from the customer relations lady, that's when I went off...
Hope you all understand what I am complaining about, as it doesn't seem you do.
I didn't call them saying " This is absurd",etc, about these 5 individuals getting the seats, etc, I simply asked for compensation very nicely...
But when I was fed a line of BS from the customer relations lady, that's when I went off...
Hope you all understand what I am complaining about, as it doesn't seem you do.
Nov 1, 2007, 1:42 pm
#48
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,533
Cheers.
Nov 1, 2007, 2:05 pm
#49
Original Poster
Join Date: Jun 2004
Posts: 79
Please, you think I am looking for sympathy on a Message Board???
I simply was stating that all of the replies in the topic about my behavior with the lady on the phone are not even pertaining to what I was going off about...
Have yourself a great day posting!
Nov 1, 2007, 2:09 pm
#50
Original Poster
Join Date: Jun 2004
Posts: 79
Some of us in America DO care about money. The fact that I had just put $180 on my credit card the night before to replenish my upgrades didn't help either...
I can't believe some of you on here have the nerve to even say I am wrong in asking for compensation when I spent $90.00 for an upgrade as to 5 people who are probably not even an AAdvantage member and got one at no charge, and then I'm giving a lame excuse...
Reality check....
Nov 1, 2007, 2:20 pm
#51
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,389
Yep, definitely one needed here, with all due respect.
Nov 1, 2007, 2:27 pm
#52
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,533
I can't believe some of you on here have the nerve to even say I am wrong in asking for compensation when I spent $90.00 for an upgrade as to 5 people who are probably not even an AAdvantage member and got one at no charge, and then I'm giving a lame excuse...
Reality check....
If someone bargains better than me for a car, I'm not entitled to money back. If the person next to you on the plane bought the same seat for less, would you ask for the difference back? I think not.
(And I would never drive a BMW.)
Cheers.
Nov 1, 2007, 2:41 pm
#53
Join Date: Oct 2002
Location: Rolling Lakes Yacht Club
Posts: 4,985
I wonder if some here would make a stink when checking into a hotel overhearing the clerk tell the person next to you that their room rate was less than what you had booked?
The reality is no compensation was due. The OP had some good fortune in finding an agent that just wanted to make them go away.
The reality is no compensation was due. The OP had some good fortune in finding an agent that just wanted to make them go away.
Nov 1, 2007, 2:43 pm
#54
Join Date: Nov 2004
Programs: Legend in my own mind
Posts: 244
I just read many of your posts again, and I don't think you all seem to realize something... Most of you are thinking I'm REALLY irate over the seat situation... I think you all are failing to see the reason I went OFF on the customer relations lady... It was because of her REPLY to me...
I didn't call them saying " This is absurd",etc, about these 5 individuals getting the seats, etc, I simply asked for compensation very nicely...
But when I was fed a line of BS from the customer relations lady, that's when I went off...
Hope you all understand what I am complaining about, as it doesn't seem you do.
I didn't call them saying " This is absurd",etc, about these 5 individuals getting the seats, etc, I simply asked for compensation very nicely...
But when I was fed a line of BS from the customer relations lady, that's when I went off...
Hope you all understand what I am complaining about, as it doesn't seem you do.
Nov 1, 2007, 2:43 pm
#55
Original Poster
Join Date: Jun 2004
Posts: 79
It's funny how this place is like a cult... Good luck to all of you.
Nov 1, 2007, 2:44 pm
#56
Original Poster
Join Date: Jun 2004
Posts: 79
Data, the better example would be this... The hotel clerk says I can upgrade you to a suite for $90, you said GREAT here ya go... The next guy walks in and the lady at the desk says "Sir, it looks like we have some extra suites tonight, would you like to stay in one instead"... You're telling me you wouldn't do a THING about that???? Can't wait for your reply, because there is no better example than that.
Nov 1, 2007, 2:56 pm
#57
Join Date: Nov 2004
Programs: Legend in my own mind
Posts: 244
Data, the better example would be this... The hotel clerk says I can upgrade you to a suite for $90, you said GREAT here ya go... The next guy walks in and the lady at the desk says "Sir, it looks like we have some extra suites tonight, would you like to stay in one instead"... You're telling me you wouldn't do a THING about that???? Can't wait for your reply, because there is no better example than that.
I've probably gotten ripped off for travel related stuff, I've also gotten deals and comped stuff I didn't deserve. Get over it. It all evens out.
Nov 1, 2007, 2:56 pm
#58
Join Date: Oct 2006
Location: Los Angeles, CA
Programs: AA 1.5 MM Exec Plat, WN A-List, DL Silver, UA nonrev
Posts: 2,593
Data, the better example would be this... The hotel clerk says I can upgrade you to a suite for $90, you said GREAT here ya go... The next guy walks in and the lady at the desk says "Sir, it looks like we have some extra suites tonight, would you like to stay in one instead"... You're telling me you wouldn't do a THING about that???? Can't wait for your reply, because there is no better example than that.
You paid in advance to be guaranteed that suite, not knowing if the inventory would be there or not a moment later. But, since it was important to you, you went ahead and paid to get that room. It's a value proposition. You value the upgrade, so you paid to make sure that it happened.
Now, the next person comes in and availability for a suite is still available. If the hotel wants to give that suite away, either as a goodwill gesture or to open up a "regular" room to accommodate someone else, that is an acceptable business move. Sure, it feels like you've been screwed, but you really don't know why the hotel acted as they did... you got what you paid for, and someone else got lucky.
I'm not sure your example above is an apples-to-apples comparison for what happened on your flight, but I understand your point.
From what I've seen on this thread, there are different schools of thought and no matter what is written, I don't think that the two will come together on this one. We'll have to agree to disagree
Last edited by miamigrad; Nov 1, 2007 at 3:04 pm Reason: Added comments and clarified
Nov 1, 2007, 3:03 pm
#59
Join Date: Oct 2002
Location: Rolling Lakes Yacht Club
Posts: 4,985
Data, the better example would be this... The hotel clerk says I can upgrade you to a suite for $90, you said GREAT here ya go... The next guy walks in and the lady at the desk says "Sir, it looks like we have some extra suites tonight, would you like to stay in one instead"... You're telling me you wouldn't do a THING about that???? Can't wait for your reply, because there is no better example than that.
This type of thing happens a lot with AA or UA offering people to pay for an upgrade at checkin and then op-upping people at the gate beacuse of an oversale
Nov 1, 2007, 3:16 pm
#60
Original Poster
Join Date: Jun 2004
Posts: 79
Miami,
At least you kind of understand what I am talking about... It's the point that what was done was incorrect... AA flight attendants are not allowed to just bring people up to 1st class because they feel like it... No one on this thread is getting the point... That is what was done in this case, and I was given a load of BS in an email...
Does everyone here think AA should now just bring people up front if there is space? Are you all agreeing for that?
At least you kind of understand what I am talking about... It's the point that what was done was incorrect... AA flight attendants are not allowed to just bring people up to 1st class because they feel like it... No one on this thread is getting the point... That is what was done in this case, and I was given a load of BS in an email...
Does everyone here think AA should now just bring people up front if there is space? Are you all agreeing for that?