Kudos to the MCI Admirals Club Crew!
Apr 6, 2007, 2:43 pm
#1
Original Poster
Join Date: Dec 2000
Location: Chicago, IL
Programs: AA EXP (LT Plat 2MM), Marriott Plat, IHG Plat, HHonors Diamond, Hyatt Plat, SPG Plat75, UA1K
Posts: 1,248
Kudos to the MCI Admirals Club Crew!
Yesterday was and absolute cluster you-know-what trying to fly into ORD. Horrible winds and ground holds were delaying everything. I was booked on 2428 that was supposed to leave at 6:45pm. Flights were running two hours late and things just didn't seem like they would be pretty (and I had a 7 hour delay flying to MCI on Tuesday - this trip was certainly doomed!).
Anyway, I received a voicemail on my cellphone from Kathy at the MCI AC. She said that she had seen that I was booked on the 6:45 but, because everything was running late, she went ahead and made a back-up reservation for me on the 5:10pm flight that was also going to be running at least 60-75 minutes late. If I had any questions, I could call her at the AC.
I called back and thanked her for being so proactive but that I was going to stick with my original flight as I was riding out with someone (plus I already had my upgrade and didn't feel like being stuck in a center seat). She said no problem, just wanted to be sure that I had the option and that she would look forward to seeing me at the club.
When I got there, she really tried to keep the mood upbeat - her announcements were hysterical! Some of the folks were dealing with 2+ hour delays, but everyone was laughing and having a good time.
Kathy did an outstanding job, was proactive in finding an alternative and was gracious in a bad situation.
Way to go AA!
Anyway, I received a voicemail on my cellphone from Kathy at the MCI AC. She said that she had seen that I was booked on the 6:45 but, because everything was running late, she went ahead and made a back-up reservation for me on the 5:10pm flight that was also going to be running at least 60-75 minutes late. If I had any questions, I could call her at the AC.
I called back and thanked her for being so proactive but that I was going to stick with my original flight as I was riding out with someone (plus I already had my upgrade and didn't feel like being stuck in a center seat). She said no problem, just wanted to be sure that I had the option and that she would look forward to seeing me at the club.
When I got there, she really tried to keep the mood upbeat - her announcements were hysterical! Some of the folks were dealing with 2+ hour delays, but everyone was laughing and having a good time.
Kathy did an outstanding job, was proactive in finding an alternative and was gracious in a bad situation.
Way to go AA!
Apr 6, 2007, 2:52 pm
#2
Join Date: Feb 2004
Location: Chicago, IL
Posts: 650
I do not know about Kathy, but I too have had first rate experiences at the MCI AC. Thanks to all of the MCI AAngels for your good work.
Apr 6, 2007, 2:59 pm
#3
Join Date: Jul 2005
Posts: 885
I think many of us here have similar experiences with the MCI club. I know that I still carry the business card that an MCI AAngel gave and told me to call them whenever I had trouble regardless of where I was...
Take a moment to email [email protected] and let them know of your positive experience!
Take a moment to email [email protected] and let them know of your positive experience!
Apr 6, 2007, 3:18 pm
#4
Join Date: Jan 2005
Location: Midwest
Programs: AA, UA, DL, LUV, SPG, HHonors, Avis, Hertz
Posts: 3,033
I'm quite sad. Kathi's moving out of town and her last day, depending on scheduling swaps, is some time in the next few weeks. She has been an incredible help to me.
Our consolation is that her colleagues are nearly all fantastic, as well.
Our consolation is that her colleagues are nearly all fantastic, as well.
Apr 6, 2007, 3:50 pm
#5
Join Date: Aug 2006
Location: Southwest US
Programs: Hilton Diamond, Marriott Silver, AA Exec Plat, Lifetime Plt, 3.0MM Admiral's Club
Posts: 363