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Situation: You are flying AA and miss your connection and are rerouted to a non-AA partner airline; you would like to get the EQ/RDM for the flight.
● The preferred solution is to ask the AA agent to add a note to the PNR stating you were involuntarily rerouted and should get original routing credit
● If this did not happen, you will have to contact AA; the recommended wording is to state, more or less, "I was given an involuntary reroute and request original routing credit". (See more below.)
Situation: You are flying AA and miss your connection and are rerouted to a non-AA partner airline; you would like to get the EQ/RDM for the flight.
● The preferred solution is to ask the AA agent to add a note to the PNR stating you were involuntarily rerouted and should get original routing credit
● If this did not happen, you will have to contact AA; the recommended wording is to state, more or less, "I was given an involuntary reroute and request original routing credit". (See more below.)
ARCHIVE: Involuntary Reroute and Original Routing Credit (ORC) - 2013
#31
Join Date: Aug 2006
Posts: 1,246
Originally Posted by Spiff
Any time you have irregular ops, ask the AAgent to make a note in your PNR stating that the customer is to receive Original Routing Credit.
Works like a charm.
AAdvantage: "We don't do that"
Spiff: "Please read the notes in the PNR"
AAdvantage: <type, type> "Ok, I have credited those segments; they should show up in 24-48 hours. Is there anything else I can help you with today?"
Works like a charm.
AAdvantage: "We don't do that"
Spiff: "Please read the notes in the PNR"
AAdvantage: <type, type> "Ok, I have credited those segments; they should show up in 24-48 hours. Is there anything else I can help you with today?"
#32
Join Date: Sep 2004
Posts: 760
This happened to me once before and I had no problem with an email on the 1st try. I would keep trying.
Peace!
Peace!
#33
Join Date: May 2004
Programs: AA EXP
Posts: 1,204
Yes keep trying.
Got bumped with a different routing. I called a few times and finally got the original credit posted last week - just enough to push me over 100,000 EQM.
Got bumped with a different routing. I called a few times and finally got the original credit posted last week - just enough to push me over 100,000 EQM.
#34
FlyerTalk Evangelist
Join Date: May 1998
Location: Massachusetts, USA; AA Plat, DL GM and Flying Colonel; Bonvoy Platinum
Posts: 24,233
I've had no trouble getting original routing credit, BUT - and this is a big "but" - I haven't had a situation that called for it in a year or more. Things change. The suggestion of having the agent who reroutes you put a note in your PNR is an excellent one, which I'll follow if/when it comes up again. This means you have to follow up fairly quickly, though, as they lose the PNR information after - what is it? A month? (Not that any FTer would wait that long for miles and points!)
#35
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
My apologies for being duplicative - I still think this may be a bug with AA doling out miles on through flights as if the flight had been non-stop.
#36
FlyerTalk Evangelist
Join Date: Dec 2003
Location: STL
Programs: AA 2MM, AS MVP Gold, Hilton Diamond
Posts: 12,966
Originally Posted by JDiver
My apologies for being duplicative - I still think this may be a bug with AA doling out miles on through flights as if the flight had been non-stop.
#37
Suspended
Join Date: Jun 2002
Location: Siesta Key
Programs: AA EXP-1.6MM, Hilton Diamond, ManU & Chicago Bears #1 Fan
Posts: 9,697
I never had any problems getting the original routing mileage and I never had a note put in my PNR.
#38
FlyerTalk Evangelist
Join Date: Dec 2003
Location: STL
Programs: AA 2MM, AS MVP Gold, Hilton Diamond
Posts: 12,966
Originally Posted by andrzej
I never had any problems getting the original routing mileage and I never had a note put in my PNR.
For a helpful insight into this problem, take a look at post #9 in last month's discussion of this very topic:
Should I get original routing credit? Longtime and highly respected FT member Olimaspecto asked the AAdvantage CSR after the flight for ORC, and was denied until he pointed out that it was noted in the PNR by the EXP desk that he would receive it. Then, no problem.
I repeat that there is absolutely nothing new here. This is exactly the same situation that is discussed here every month. If you ask for notation in the PNR, you get it. If you get it, you get ORC. If you don't ask for the notation, you may still get it, but you may not.
The following is meant in general, not directed at andrzej:
If you don't want to ask for the PNR notation, it doesn't bother me. Be sure to start another thread here proclaiming a shift in AA policy on ORC on those occasions where you don't get ORC.
Last edited by gemac; Sep 14, 2006 at 9:16 am
#39
Suspended
Join Date: Jun 2002
Location: Siesta Key
Programs: AA EXP-1.6MM, Hilton Diamond, ManU & Chicago Bears #1 Fan
Posts: 9,697
Originally Posted by gemac
While helpful, this is probably only a few data points.
For a helpful insight into this problem, take a look at post #9 in last month's discussion of this very topic:
Should I get original routing credit? Longtime and highly respected FT member Olimaspecto asked the EXP desk after the flight for ORC, and was denied until he pointed out that it was noted in the PNR that he would receive it. Then, no problem.
I repeat that there is absolutely nothing new here. This is exactly the same situation that is discussed here every month. If you ask for notation in the PNR, you get it. If you get it, you get ORC. If you don't ask for the notation, you may still get it, but you may not.
The following is meant in general, not directed at andrzej:
If you don't want to ask for the PNR notation, it doesn't bother me. Be sure to start another thread here proclaiming a shift in AA policy on ORC on those occasions where you don't get ORC.
For a helpful insight into this problem, take a look at post #9 in last month's discussion of this very topic:
Should I get original routing credit? Longtime and highly respected FT member Olimaspecto asked the EXP desk after the flight for ORC, and was denied until he pointed out that it was noted in the PNR that he would receive it. Then, no problem.
I repeat that there is absolutely nothing new here. This is exactly the same situation that is discussed here every month. If you ask for notation in the PNR, you get it. If you get it, you get ORC. If you don't ask for the notation, you may still get it, but you may not.
The following is meant in general, not directed at andrzej:
If you don't want to ask for the PNR notation, it doesn't bother me. Be sure to start another thread here proclaiming a shift in AA policy on ORC on those occasions where you don't get ORC.
I always call AAdvantage desk for problems with miles, etc. I have had nothing but great service from the AAdvantage desk agents. Maybe I just got lucky......I found that EXP desk is not very helpful or in some cases not even very knowledgeable when it comes to AAdvantage mileage issues.
#40
FlyerTalk Evangelist
Join Date: Dec 2003
Location: STL
Programs: AA 2MM, AS MVP Gold, Hilton Diamond
Posts: 12,966
Originally Posted by andrzej
I always call AAdvantage desk for problems with miles, etc. I have had nothing but great service from the AAdvantage desk agents. Maybe I just got lucky......I found that EXP desk is not very helpful or in some cases not even very knowledgeable when it comes to AAdvantage mileage issues.
I think it is evident that you have, in fact, been lucky.
#41
Join Date: Feb 2006
Programs: AA Platinum, HHonors Gold VIP
Posts: 379
Originally Posted by Efrem
This means you have to follow up fairly quickly, though, as they lose the PNR information after - what is it? A month? (Not that any FTer would wait that long for miles and points!)
Luckly, she took my word for it and credited it with no questions asked.
#42
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Good point! PNRs are indeed recycled after a time; ticket numbers remain unique, but have little information relevant to the discussion here, while the PNR contains a multitude of data but disappear quickly. That means we should strike quickly, while the iron is hot, so to speak; thanks for the reminder.
(It also makes me miss the ability to see our PNRs (and print them out) on FT even more.)
(It also makes me miss the ability to see our PNRs (and print them out) on FT even more.)
Originally Posted by jmplatinum
Actually, not sure whether she was accurate, but when I called for my credit that she approved, I told her to pull up my PNR and see how I had changed routing and she said that the PNRs disappear 24 hours after the travel is completed and that she could no longer see my old PNR.
Luckly, she took my word for it and credited it with no questions asked.
Luckly, she took my word for it and credited it with no questions asked.
#43
Join Date: May 2005
Programs: BA Gold, AA PLT PRO, AGR, Strawberry (Nordic Choice), Marriott Bonvoy
Posts: 4,248
please help: trip to GIG, delayed at EWR, original routing credit? suggestions?
see thread at http://www.flyertalk.com/forum/showthread.php?t=601875
Last edited by salut0; Sep 14, 2006 at 4:22 pm Reason: cross posting removed
#44
Join Date: Jan 2006
Location: Seattle, WA
Posts: 8
In mid-July 2006, I was flying MEM-ORD-NRT-BKK (AA codeshare on JAL for the last leg). ORD-NRT was delayed due to mechanical problem, so missed the NRT-BKK flight and was rerouted on JAL the next day. The JAL flight gave me less mileage value (bonuses and EQMs), so I called AAdvantage customer service and they gave me credit for the original flights, without any problem (it was surprisingly easy). They erased the JAL flight from my AAdvantage statement and replaced it with the flight I was supposed to fly but didn't. All they wanted were the original ticket numbers and flight numbers, and it was handled over the phone in about 20 minutes.
#45
Join Date: Jul 2006
Posts: 869
Involuntary reroute, including AA to QX - what do I get?
Yesterday my son and I gave up our seats on the 12:00 PDX/DFW flight and were booked on the 3:05 PDX/DFW flight. Just as soon as the 12:00 flight backed out they canceled the 3:05 flight due to weather in Dallas and the next flight out of PDX is the 11:50 redeye.
The GA rebooked us on Horizon/Horrorizon to SEA and then on the 5:05 flight to Dallas that ended up not leaving until 7:00 which is good or we would have never made it.
My question is do we get miles and segments from PDX to SEA and then to Dallas or do we just get the PDX/DFW.
The GA rebooked us on Horizon/Horrorizon to SEA and then on the 5:05 flight to Dallas that ended up not leaving until 7:00 which is good or we would have never made it.
My question is do we get miles and segments from PDX to SEA and then to Dallas or do we just get the PDX/DFW.