Really, how DUMB is aa.com?

 
Old Feb 28, 06, 9:48 pm
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Really, how DUMB is aa.com?

Before I booked a quick 1hr flight on US PHL-BOS, I decided to check aa.com, just for fun. So, I tried a o/w PHL-BOS. The cheapest thing they found was overnighting in MIA, for $228. Then, I tried a multi-city reservation, PHL-ORD, ORD-BOS. And guess what? No overnight, and $178! I did both searches by price. ... . You would think that when it searches, it recognizes the request as the same thing. This will make me work over all possible routings and ways to input my reservations into aa.com from now on.
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Old Feb 28, 06, 9:53 pm
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Originally Posted by Fly AA J all the way
Really, how DUMB is aa.com?
Not nearly as dumb as united.com ^
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Old Feb 28, 06, 10:07 pm
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For the 2nd time today, I share your pain

Originally Posted by Fly AA J all the way
...overnighting ...
Just a few hrs ago I had the same frustrating experience. The pull downs for requested time are a total waste of time (unless you count the 1 calorie I burn moving the mouse to select them). Selected 'Afternoon' and got peppered with overnight and 8AM flights. Ridiculous. Finally got a decent fare that won't waste too many hrs of my life - at least I think the boss won't reject it :-) - but it was more like wrestling an alligator than an enjoyable internet experience... come on AA, you're better than this.
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Old Feb 28, 06, 10:11 pm
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I think this is a major issue, but c'mon

Originally Posted by West Coast Ace
but it was more like wrestling an alligator than an enjoyable internet experience...

What did you expect, porn ?
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Old Feb 28, 06, 11:45 pm
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Read this article from ITA Software (except of an article from a SIAM journal):
http://www.itasoftware.com/news/pr/siam.php
Essentially doing optimal flight searches is an NP-hard problem. This means that if you want to search through every possibility, it will take you a very long time. So people develop approximate algorithms that work for the most part, don't work other times. Hey, that's life...
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Old Mar 1, 06, 3:34 am
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Expedia.com typically comes up with the best AA prices. That's where I start out with to price compare. In addition, they still list their prices with taxes so it's not impossible to price compare.
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Old Mar 1, 06, 6:56 am
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I've been frustrated with international itineraries. When we booked our tickets to Greece, I got a "we don't go there" message. Of course they can book you from LHR to ATH on BA- but aa.com won't do it. Same with our trip to the Orkneys. You can get a BA affiliate (LoganAir) out of EDI, but you can't book MCI-ORD-LHR-EDI-KOI on aa.com. You have to call AA, then wait on hold while they tell you about their wonderful Web site, THEN pay to talk to a human. I really don't think it's fair that you have to pay to talk to an AAgent to accomplish something aa.com won't do.
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Old Mar 1, 06, 7:21 am
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Originally Posted by Fly AA J all the way
What did you expect, porn ?
You are a Visionary!

Originally Posted by tekelberry
Expedia.com typically comes up with the best AA prices.
Thanks. I'll definitely give that a shot.
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Old Mar 1, 06, 7:59 am
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Originally Posted by Athena53
I've been frustrated with international itineraries. When we booked our tickets to Greece, I got a "we don't go there" message. Of course they can book you from LHR to ATH on BA- but aa.com won't do it. Same with our trip to the Orkneys. You can get a BA affiliate (LoganAir) out of EDI, but you can't book MCI-ORD-LHR-EDI-KOI on aa.com. You have to call AA, then wait on hold while they tell you about their wonderful Web site, THEN pay to talk to a human. I really don't think it's fair that you have to pay to talk to an AAgent to accomplish something aa.com won't do.
Actually, one can research and book these itineraries on AA.com...if one uses the site correctly. It's true that AA doesn't fly to ATH, for example. The default is to have the "American Only" box ticked, so "we don't go there". If you tick the "American and Oneworld", it brings up a bunch of itineraries with the LHR/LGW - ATH leg on BA, just as you wanted. This also can be used for travel to KOI, bringing up the BA codeshare on LoganAir.

AA.com has its issues, but it has to be used properly to get the features that are there to work.

Cheers.
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Old Mar 1, 06, 9:17 am
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how Dumb is AA.com or the coder behind it?

I am sure that AA could make it retrieve EVERY possible result, but that would take too long and customers would complain the website is slow.. its a loose loose situation for them.

think how long sidestep.com takes to get all its results. Sidestep uses AJAX technology which allows it to update on the fly but the time from clicking submit til all the results are displayed can take up to 1 minute, now if AA.com was to create a search that returned every possible and then sorted out the logical (or what they think the user thinks is logical ) ones this could take about a minute, which is a long time to keep a users attention at a loading website.
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Old Mar 1, 06, 9:26 am
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Originally Posted by shocka
this could take about a minute, which is a long time to keep a users attention at a loading website.

That's where the porn comes in .
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Old Mar 1, 06, 8:55 pm
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Originally Posted by brp
Actually, one can research and book these itineraries on AA.com...if one uses the site correctly.
Thanks! I never noticed that. I've been working with computers for 30 years and sometimes I still don't get 'em.
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Old Mar 12, 08, 11:54 pm
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Not valid for award tix

Originally Posted by brp View Post
Actually, one can research and book these itineraries on AA.com...if one uses the site correctly. It's true that AA doesn't fly to ATH, for example. The default is to have the "American Only" box ticked, so "we don't go there". If you tick the "American and Oneworld", it brings up a bunch of itineraries with the LHR/LGW - ATH leg on BA, just as you wanted. This also can be used for travel to KOI, bringing up the BA codeshare on LoganAir.

AA.com has its issues, but it has to be used properly to get the features that are there to work.

Cheers.
AA website still sucks for OW award tix as you just can't do it online if they don't have the service themselves. I'm going nutz trying to get a J class award for my wife this fall SDF or ORD-ATH. Starting to look like I will just buy the ticket on IB.

Oh lord, its hard to be loyal, when AA is messed up in every way...

Cheers,

'toad
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Old Mar 13, 08, 2:26 am
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Originally Posted by acf573 View Post
Read this article from ITA Software (except of an article from a SIAM journal):
http://www.itasoftware.com/news/pr/siam.php
This link is broken, but it led me to the fascinating collection of travel articles at http://www.itasoftware.com/news_even...s_archive.html

Although I could not find the SIAM Journal article , there are other jems including:

The Ultimate Guide to Travel Web Sites
The secrets behind crazy air-travel prices
We Love to Fly and It Shows: Inside the World of Mileage Running
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Old Mar 13, 08, 6:43 am
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What is with all the dead thread resurrections?
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